Head of digital Work, Jobs in Bedminster, Bst (with Salaries)

Digital Customer Service Advisor
Unify Brand Partnerships —Cwmbran
- £26,500 a year
- Full-time
- Microsoft Excel
- Computer literacy
- In-person
- Annual leave
- Employee discount
Quick apply
13d
Building & Community Coordinator
Pegasus Homes —Bristol
- £15,142 a year
- Part-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Digital Delivery Studio Manager
YTL Group —Bath
- No degree
- AI
- Communication skills
4d
Quantum & Cryptography Principal Sales Specialist, UK Public Sector
AWS EMEA SARL (UK Branch) —Bristol
- Full-time
- AWS
- Presentation skills
Credit Controller
Ayvens —Bristol
- £27,030 - £29,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Communication skills
- Free parking
- Annual leave
5d
Sales Administrator
BarrattDevelopments —Cardiff
- Microsoft Outlook
- Computer literacy
- Databases
5d
Lecturer
University of Bath —Bath
- £47,389 - £56,535 a year
- Full-time
- Engineering
- Research
- University
- Annual leave
- Employee discount
11d
AI Native Builder - Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Computer Science
- Master's degree
- AWS
AI Native Builder-Bristol
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Computer Science
- Master's degree
- AWS
FTC - Integrations Engineer
Furniturebox UK —Chippenham
- Full-time
- Hybrid work
- Azure
- ERP systems
- AWS
- Work from home
- Employee discount
Quick apply
7d
Lead Service Designer
Capgemini —Bristol
- Business development
- Mentoring
- Agile
Ward Porter/Health Service Assistant
Bristol NHS Foundation Trust —Bristol
- £25,272 a year
- Full-time
- Communication skills
- Hospital experience
4d
Head of Detailed Design
Bridges Electrical Engineers —Midsomer Norton
- Full-time
- Bachelor's degree
- No degree
- Training & development
- Employee discount
- Referral programme
Quick apply
Service Architect
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- No degree
- Free parking
- Employee assistance programme
Head of E-Commerce (12 Month FTC)
Dyson —Malmesbury
- English
- Team management
- Leadership
2d
Digital Marketing Manager
Pryme Financials Ltd —Newport
- Marketing
- Data analysis skills
- Master's degree
Systems Project Support Officer (Adults)
North Somerset Council —Weston-super-Mare
- £28,598 - £31,022 a year
- Part-time
- Hybrid work
- Annual leave
11d
Director Performance Marketing
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Work from home
- Employee discount
Quick apply
14d
Procurement Business Partner
Tandem Bank —Cardiff
- £34,000 - £40,000 a year
- Monday to Friday
- Hybrid work
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
7d
Risk and Compliance Associate
Protection Group International —Bristol
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
3d

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Digital Customer Service Advisor

Unify Brand Partnerships
Cwmbran

Quick apply

Job details

Permanent | Full-time
£26,500 a year
13 days ago

Benefits

Annual leave
Company events
Employee discount

Qualifications

Live chat
Microsoft Excel
Returns processing
Client engagement
Computer literacy
Microsoft Office Suite
E-commerce
Customer loyalty building
Relationship management
Customer interaction
Communication skills

Full job description

Our Company

Unify Brand Partnerships is a leading sports, outdoor and lifestyle agency, representing an impressive portfolio of globally recognised brands across the UK. Our portfolio includes Cotopaxi, Xero Shoes, Feetures, Reef, Teva and many more, with exciting plans for continued growth and expansion.

At Unify Brand Partnerships, we are passionate about the brands we represent and the experiences we create. We are looking for individuals who share our enthusiasm, take pride in their work and are committed to delivering exceptional results.

About Us

We're a growing ecommerce team supporting a portfolio of lifestyle brands sold both direct-to-consumer and through Amazon. As we scale, we're looking for a Customer Service Executive to be the friendly, reliable voice our customers hear when they need help - whether that's tracking down a missing parcel, getting the right size, or resolving a product issue.

Reporting directly to the Ecommerce Merchandising Manager, you’ll be the first point of contact for customers shopping with us online and via Amazon. This is a hands-on, front-facing role where no two days are quite the same - one minute you're helping someone find the right fit, the next you're chasing a courier or processing a warranty claim. You'll play a genuinely important part in how our customers experience our brands.

Responsibilities

Act as the first point of contact responding to customer queries via our helpdesk (Gorgias), covering email, chat, and social channels delivering an exceptional first impression of all brands by responding promptly and effectively to customer and prospective customer enquiries.
Provide accurate product, pricing, stock availability and delivery information, helping customers throughout their purchasing journey via Shopify and Amazon.
Advising customers on sizing and fit to reduce returns and improve satisfaction
Managing returns and exchanges through Loop, keeping the process smooth and hassle-free.
Manage warranty claims from first enquiry through to resolution, ensuring customers are kept informed throughout the process.
Consistently delivering a warm, helpful, solutions-focused experience that keeps customers coming back
Resolve customer queries efficiently and proactively, escalating issues where appropriate to ensure a prompt resolution. Building and maintaining strong relationships with customers, fostering trust, satisfaction and brand loyalty.
Track and monitor customer interactions, identifying trends and opportunities to continually improve customer communications, guides and FAQs to support self-service.
Develop and maintain a working knowledge of all internal systems and processes, including Shopify, Orderwise, Gorgias, Loop and Microsoft Office applications, particularly Excel.
Manage customer engagement across product review platforms, including Yotpo and Trustpilot (full training provided), ensuring all feedback is acknowledged and responded to in a timely, professional and positive manner.
Provide community management support across social media platforms, responding to customer comments and enquiries in line with brand guidelines.
Prepare and distribute regular customer service reports and insights to the Head of D2C, highlighting key metrics, trends and areas for improvement.

What We're Looking For

Previous experience in a customer service, retail, or hospitality role is helpful but not essential - we'll train the right person
A genuine people person: patient, empathetic, and calm under pressure
Strong written communication skills - clear, friendly, and professional
Good attention to detail and comfortable juggling multiple queries at once
Confident using computers and happy to learn new software/systems (Gorgias, Loop, Shopify, Amazon Seller Central, Yotpo, Trustpilot - full training provided)
A proactive, can-do attitude and a genuine interest in ecommerce
Able to work full-time, on-site at our Cwmbran office

What You'll Get

Full training on all systems and processes - no prior ecommerce experience required
The chance to work across a portfolio of well-known lifestyle brands
A supportive, close-knit ecommerce team
Real opportunity for progression as the team and business grows
24 days annual leave plus bank holidays
Generous discount on portfolio of brands
Company events, raffle prizes and incentives

Pay: £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of digital jobs in bedminster, bst

Digital Customer Service Advisor

Building & Community Coordinator

Digital Delivery Studio Manager

Quantum & Cryptography Principal Sales Specialist, UK Public Sector

Credit Controller

Sales Administrator

Lecturer

AI Native Builder - Bristol

AI Native Builder-Bristol

FTC - Integrations Engineer

Lead Service Designer

Ward Porter/Health Service Assistant

Head of Detailed Design

Service Architect

Head of E-Commerce (12 Month FTC)

Digital Marketing Manager

Systems Project Support Officer (Adults)

Director Performance Marketing

Procurement Business Partner

Risk and Compliance Associate

I want to receive the latest job alerts for head of digital in bedminster, bst

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