Knowledge manager (communities & innovation)/ knowledge communities manager Work, Jobs in Silsoe, Bdf (with Salaries)

Customer Quality Manager
Computacenter —Hatfield
- English
- Analysis skills
- Continuous improvement
8d
Senior Analyst
Cambridgeshire County Council —Papworth Everard
- £46,956 - £50,157 a year
- Hybrid work
- Data analysis skills
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Senior Manager - Corporate Tax Advisory & Compliance
KPMG —Milton Keynes
- Full-time
- Business development
- Analysis skills
- Mentoring
Associate Hydrologist
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business development
Mobile Electrical maintenance Engineer
Integral UK —Luton
- £15 - £50 an hour
- Overtime
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Finance Analyst
Dominos —Milton Keynes
- Full-time
- Analysis skills
- Communication skills
- Analytics
Head of Regulatory - Maternity Cover
Medik8 —Aylesbury
- £70,000 - £80,000 a year
- Hybrid work
- Management
- Engineering
- Mentoring
- Employee discount
Quick apply
Incident and Crisis Support | S2 | Chief Information & Resilience Office | Milton Keynes
A01 Santander UK plc —Milton Keynes
- £42,848 - £64,272 a year
- Full-time
- Hybrid work
- Computer Science
- English
- Analysis skills
Technical & Design Specialist (Flat Roofing & Insulation)
BMI Group —Milton Keynes
- Full-time
- Hybrid work
- Travel
- Mentoring
- Manufacturing
- Annual leave
- Employee assistance programme
Principal Hydrologist
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business development
Practice Director - Ports and Marine Engineering
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Business development
- Continuous improvement
Regional Sector Lead (Health)
Willmott Dixon —Hitchin
- Full-time
- Business development
- No degree
- Travel
Quick apply
Product Owner
Wickes —Watford
- Full-time
- Hybrid work
- Product management
- AI
- Communication skills
- Employee assistance programme
- Employee discount
Regional Sector Lead (Health)
Willmott Dixon Group —Hitchin
- Full-time
- Business development
- No degree
- Travel
Procurement Manager, Commercial
Roche —Welwyn
- English
- Project management
- Bachelor's degree
Senior Billing Specialist
BSI —Milton Keynes
- £31,450 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Bereavement leave
Senior Traffic Control Engineer - Technology Services
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Associate / Technical Director Flood Risk Modelling Lead
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Mentoring
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
HR Advisor
Ricoh —Northampton
- Customer service
- Conflict management
- Human resources

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knowledge manager (communities & innovation)/ knowledge communities manager jobs near silsoe, bdf

Customer Quality Manager

Computacenter -
Hatfield

Apply Now

Job details

Fixed term contract
8 days ago

Qualifications

French
Power BI
Dashboard visualisation
Stakeholder liaison
English
Tableau
Power BI data visualisation
Analysis skills
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Project management methodology
Management reporting
Root cause analysis
Data visualisation
German
Analytics
PRINCE2 Certification

Full job description

Location: UK - Hatfield, UK - London | Job-ID: 219815 | Contract type: Fixed Term Contract | Business Unit: Business Operations & Administration

Life on the team

The Technology Sourcing Innovation (TSI) team set the system and process vision for Computacenter’s product business to ensure we delight our customers effectively through proven standard services, global best practise and efficient ways of working.

As a Customer Quality Manager, you will be responsible for evaluating the performance and effectiveness of end-to-end operational processes that impact customer quality, service delivery, and cost to serve etc; using strong process and system knowledge, including platforms like Salesforce and SAP, to focus on measurement, analysis, and insight rather than owning or designing processes.

This is a 18 month fixed term contract.

What you’ll do

Review customer quality data and operational performance to spot trends, inefficiencies, risks, and improvement opportunities
Provide objective, data-driven recommendations to process owners, account teams, and leaders to support operational excellence, customer remediation, and continuous improvement
Monitor and evaluate how end-to-end operational processes work across the full customer lifecycle
Define and track KPIs, quality measures, service performance, and cost-to-serve impact
Assess process performance against customer commitments and quality standards
Identify inefficiencies, risks, control gaps, and performance variation
Measure and validate improvement impact before and after changes
Analyse customer quality data such as complaints, defects, rework, escalations, SLA breaches, and feedback
Prioritise improvement opportunities based on customer impact, risk, and cost, using a recommendation-focused approach
Review operational, financial, and customer data to identify trends and improvement opportunities
Create dashboards and reports to support governance and decision-making
Act as an objective advisor on process performance, validating effectiveness without owning redesign or implementation

What you’ll need

Bring 3–5 years of experience in a similar role
Speak English fluently, with German or French as a plus
Bring experience in process measurement, quality analysis, or operational performance monitoring in complex, cross-functional environments
Have strong analytical skills and experience interpreting complex data to identify improvement opportunities
Are comfortable working with KPIs, quality metrics, performance dashboards, and customer impact measures
Understand end-to-end supply chain processes and cross-department dependencies
Have experience working with enterprise systems such as Salesforce and SAP
Engage stakeholders confidently and influence through clear communication
Can prioritise opportunities based on impact, effort, and business value
Are familiar with data visualisation tools such as Excel, Power BI, or Tableau
Have exposure to PRINCE2 or equivalent project management frameworks, with a focus on governance awareness
Bring a background in quality, operations, or customer experience environments
Understand quality methodologies and structured root cause analysis techniques
Are willing to travel when required

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

knowledge manager (communities & innovation)/ knowledge communities manager jobs in silsoe, bdf

Customer Quality Manager

Senior Analyst

Senior Manager - Corporate Tax Advisory & Compliance

Associate Hydrologist

Mobile Electrical maintenance Engineer

Finance Analyst

Head of Regulatory - Maternity Cover

Incident and Crisis Support | S2 | Chief Information & Resilience Office | Milton Keynes

Technical & Design Specialist (Flat Roofing & Insulation)

Principal Hydrologist

Practice Director - Ports and Marine Engineering

Regional Sector Lead (Health)

Product Owner

Regional Sector Lead (Health)

Procurement Manager, Commercial

Senior Billing Specialist

Senior Traffic Control Engineer - Technology Services

Associate / Technical Director Flood Risk Modelling Lead

Associate Technical Account Manager

HR Advisor

I want to receive the latest job alerts for knowledge manager (communities & innovation)/ knowledge communities manager in silsoe, bdf

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