Technical support Work, Jobs in Falkirk (with Salaries)

Customer Service Helpdesk Assistant
Target-FM —Livingston
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
7h
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Computer skills
Senior Systems Administrator (RevTech) - UK Remote
Everway —Glasgow
- Remote
- Salesforce
- Flexible schedule
Quick apply
13d
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
People Systems Administrator
Scottish Courts and Tribunals Service —Edinburgh
- From £28,782 a year
- Full-time
- Continuous improvement
- Communication skills
2d
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
2d
IT Support Apprentice
QA Apprenticeships —Glasgow
- £16,000 a year
- Full-time
- Hybrid work
- Communication skills
6d
F&C 5207 - G1 IT Support Services Assistant (607529) - 5207
South Lanarkshire —Hamilton
- £25,183 - £27,063 a year
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
12d
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
7d
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Analysis skills
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
IT Security and Compliance Specialist
Craneware —Edinburgh
- Hybrid work
- Customer service
- Analysis skills
13d

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9d

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technical support jobs near falkirk

Customer Service Helpdesk Assistant

Target-FM -
Livingston

Quick apply

Job details

Full-time
£24,500 - £26,500 a year
7 hours ago

Benefits

Company pension
Private medical insurance
On-site parking

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
CAFM software
Client engagement
Computer literacy
GCSE
Telecommunication
Computer skills
Customer support
Customer interaction
Communication skills

Full job description

Target FM are looking for their next Helpdesk Assistant.

Are you looking for an exciting new role in a new growing business? This might just be the role for you. As a Helpdesk Assistant, you will be working within our Maintenance Helpdesk team, providing a world class service to our clients.

Target-FM have seen continued sustained growth over the last period. As we look to the future, we are looking to build on our established team, allowing us to continue growing without compromising our dedication to a 1st class service to our clients.

Target-FM offer National Reactive maintenance, PPM & Compliance solutions, Account Management as well as project management delivered by our 24/7 Helpdesk and operational team based in Livingston, West Lothian.

At Target-FM we collaborate with our clients to create longstanding partnerships, built on exceptional customer service, improving efficiencies and providing value. We pride ourselves on being a true partner to our clients, providing a personal touch to Facilities Management where every client is important.

As Helpdesk Assistant with Target-FM you will be an essential part of the operational structure and key to the successful growth of the business.

Helpdesk Assistant

As Helpdesk Assistant, you will work as first point of contact for our clients and supply chain network when contacting our helpdesk.

You must provide excellent customer service ensuring you are helpful, well-mannered and present the company in a professional manner.

This is a key essential role within an exciting growing business.

Key Responsibilities

· Principle point of contact for all client requests for reactive maintenance, PPM/Compliance and minor works.

· Triage of all requests to ensure information is accurate for deployment to engineers.

· Updating and closing of reactive, PPM and minor works on our CAFM system, along with updating clients and client portals in real time when required.

· Deployment of jobs to our engineers and tracking to completion.

· Answer calls and emails within agreed SLA time limits.

· Take a proactive approach to client interactions and ensure any concerns are dealt with or relayed to management promptly.

· Book in works directly with the clients’ sites ensuring works can be completed at a convenient time.

· Build relationships with our supply chain ensuring we are working collaboratively to provide a seamless experience for our clients.

· Type up minor works quotations and uplift requests for clients pending management sign off.

Skills required

· Experience working in a telecommunications role previously.

· Excellent written and verbal communication.

· Computer literate with experience working with Microsoft Outlook, Excel & Word.

· Experience working on a busy helpdesk function within maintenance or facilities management is essential.

Essential behaviours

· Must have urgency.

· Have a can-do attitude.

· Have the ability to multi-task.

· Works well under pressure.

· Willingness to go the extra mile for our clients.

· Must be energetic and motivated with a strong work ethic.

· Undertake additional duties in line with capabilities as required to fulfil requirements of the business.

Shifts/Hours

This is a full-time role working Monday-Friday 9.00AM-5.30PM
Requirement to provide Out of Hours Support on a rota basis (Allowance paid)

Work Remotely

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: £24,500.00-£26,500.00 per year

Benefits:

Company pension
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support jobs in falkirk

Customer Service Helpdesk Assistant

Service Desk Engineer

Digital Help Desk Apprentice

Senior Systems Administrator (RevTech) - UK Remote

IT Support Engineer - 12 Month FTC

People Systems Administrator

Desktop Admin II - 12 Month FTC

1st Line Support Analyst

IT Support Apprentice

F&C 5207 - G1 IT Support Services Assistant (607529) - 5207

Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh

Senior Group IT Business Support Partner

Service Desk Manager

IT Security and Compliance Specialist

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