Technical support engineer Work, Jobs in Roding (with Salaries)

On-site Support Engineer
Node4 —London
- Windows
- Continuous improvement
- In-person
- Employee assistance programme
Quick apply
11d
Onsite Support Engineer
Advania UK —London
- £34,000 - £40,000 a year
- Azure
- Windows
- Analysis skills
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Junior Technical Configuration Engineer
Zones —London
- £20,800 a year
- Weekend availability
- Hybrid work
- English
- Employee discount
Quick apply
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- Continuous improvement
- APIs
- Leadership
- Annual leave
Quick apply
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
Customer Support Engineer
RELX —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
SPECIALIST ICT ENGINEER
Laing O'Rourke —Dagenham
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
1st Line Engineer
Akita Systems Ltd —Sevenoaks
- £26,000 - £30,000 a year
- Computer literacy
- Computer skills
12d
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Infrastructure Support Engineer
Wavex Technology Ltd —London
- Up to £38,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Training & development
Quick apply
2nd Line Engineer
ME+EM —London
- Full-time
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Designated Support Engineer
DDN —London
- Full-time
- Remote
- Travel
- Mentoring
- Linux
Quick apply
13d
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Premium Support Engineer (London)
Replit —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance

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On-site Support Engineer

Node4 -
London

Quick apply

Job details

11 days ago

Benefits

Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance

Qualifications

Microsoft Windows Server
Desktop support
Incident queue management
iOS
Ticket management
Internal department liaison
Windows
VoIP
Continuous improvement
Ticket management systems
Technical support incident logging
Mac OS
Customer support
VMWare
Customer interaction
Application support
Intune

Full job description

About Node4

We are a united force driven by a single ambition; to deliver faster transformation, lower cost, and truly differentiated outcomes - we do this by bringing together our AI Augmented MSP platform, hybrid sovereign cloud solutions, deep Microsoft expertise and the Node4 People

We are:

Nimble – We focus on what matters most, adapt fast and embrace change

Original – We think differently, stay curious and innovate

Driven – We are bold, bring energy and own the outcome

Engaged – We operate as one, building strong relationships

4 More – We always go further for our people, customers and partners

About the role
As a result of our continued year on year growth we need to expand our Managed Services On Premise Support team and are therefore looking to recruit a team member who will fit in with our unique, professional and successful environment.

The successful candidate will be required to provide and promote as a Node4 team member and ambassador a professional, high quality, customer focused service to our customers and partners, ensuring industry-leading levels of customer satisfaction.

The ideal candidate will have experience in the MSP or On-site support arena, whilst providing end user, server, software support and network troubleshooting expertise, working with our ever-evolving external client base. Day to day tasks will include both cloud and desktop environments and their associated operating systems and application support. The role will also include some involvement in networking troubleshooting areas and some exposure to related hardware products.

This is an on-site role with aligned to a strategic client where there will be elements of monitoring systems, Change Requests and related day to day support desk housekeeping tasks. There will also be an opportunity to provide site visits to other support locations.

Responsibilities

To provide an onsite support presence to the customer. Work closely with a strategic customer as their on-site technical support team and become a trusted expert within their team.
Co-operate and work closely with their own team members and wider business departments to ensure efficient, productive and high-quality technical support and customer services.
Manage incoming support requests, received via telephone, e-mail, and monitoring alerts. This will require the use of our Service Management System, whilst managing support requests and queries relating to both 3rd party products and our own services ranging from end user compute to complex server, network and collaboration toolset queries
Manage, categorise and prioritise support requests, in association with related SLA’s. These include problems, queries and requests relating to both 3rd party products and our own internal services.
Incident escalation as and when required communicating effectively with the support team, wider business departments and with suppliers when necessary.
Produce documentation to acceptable levels, this including both ticket updates and also our own technical support information.
To contribute to internal processes, documentation and continuous business and service desk improvement
Working to achieve and exceed service and product related service level agreements

What will you bring?

Up-to-date accreditation in a recognised technical professional qualification. (IT / Telecoms)
Windows 11
MacOS
iOS
End User Device configuration and support (Laptop / Tablet / Desktop / Thin Clients)
Microsoft 365
Device Management (InTune, Jamf)
Antivirus
Active Directory
Windows Server
Basic networking / switch configuration
Basic VoIP / handset configuration
Printer Support (incl PaperCut)
VMware

What can we offer you?

Hybrid Working
Private Medical Insurance or Company Paid Health Cash Plan
Employee Assistance Program
25 days holidays plus your birthday off
Option to purchase additional holiday (up to 5 days)
Company Pension Scheme
Life Assurance x 4
A diverse workforce
Employee investment with Node4 training Academy
Family savings and shopping discounts through the Node4 benefits portal.
Discounted Gym Membership
Modern facilities with open and welcoming breakout areas
Company Social events
Never ending supply of hot and cold drinks, biscuits, sweets, and fruit

Why join Node4?

Founded in 2004, Node4 has experienced exceptional growth and success over the years. From an office in Derby to locations nationwide and beyond. From three people to a workforce of over 900. We believe that our people are the driving force behind our success. We are a vibrant, passionate, and diverse team committed to providing exceptional service as standard.

Node4 is the place to be if you are passionate about technology and providing exceptional service while developing your career within a welcoming and evolving company.

TAKE A LOOK AT OUR STORY

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Refine Your Search

technical support engineer jobs in roding

On-site Support Engineer

Onsite Support Engineer

Customer Support Engineer

Sr. Customer Success Engineer, EMEA

Junior Technical Configuration Engineer

Tier 1 Customer Support Engineer

Service Desk Engineer (Field)

Principal Support Engineer

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Customer Support Engineer

SPECIALIST ICT ENGINEER

Technical Engineer - 2nd Line

1st Line Engineer

Field Services Engineer

Infrastructure Support Engineer

2nd Line Engineer

Senior Designated Support Engineer

Service Desk Engineer [Desk & Field]

Tier 2 Customer Support Engineer

Premium Support Engineer (London)

I want to receive the latest job alerts for technical support engineer in roding

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