Program associate Work, Jobs in Cale Green, Gtm (with Salaries)

Team Leader
Concentrix —Bredbury
- Full-time
- Team management
- Training & development
- Communication skills
- Flexible schedule
2h
Engagement Consultant (Midlands/North)
WSP —Manchester
- Part-time
- Hybrid work
- No degree
- Organisational skills
- Communication skills
- Flexitime
- Work from home
Senior Project Manager - Water Sector
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Business development
- Team management
Principal/Associate River Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Civil engineering
- Leadership
- Communication skills
Principal / Associate / Associate Director, EIA - Nuclear (UK Wide)
WSP —Manchester
- Part-time
- Hybrid work
- Business development
- No degree
- Mentoring
- Flexitime
- Work from home
Associate Director, Global Testing & Certifications
Sherwin-Williams —Bolton
- £70,268 - £94,193 a year
- Weekend availability
- Up to 50% travel
- Engineering
- Master's degree
- Annual leave
- Flexible schedule
7d
Associate Director Civil Engineering
AECOM —Manchester
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 days
Delta Hotels by Marriott Manchester Airport —Trafford
- Part-time
- Hotel
- Front desk
- Employee assistance programme
- Employee discount
Quick apply
12d
Security & Infrastructure Operations Centre (SIOC) Engineer
UBDS Group —Manchester
- Rotating shift
- Analysis skills
- Communication skills
Quick apply
Senior Site Reliability Engineer
Canonical —Manchester
- Remote
- Computer Science
- Engineering
- Travel
- Employee assistance programme
Quick apply
Assoc Dir Global Category Manager Devices
Teva —Runcorn
- Communication skills
- Annual leave
Senior Fire Engineer
BB7 —Manchester
- Engineering
- Master's degree
- Business development
- Annual leave
- Referral programme
Associate Director – Cost & Commercial Management / Quantity Surveying (PMCM Buildings Manchester)
WSP —Manchester
- Part-time
- Hybrid work
- Management
- Analysis skills
- Mentoring
- Flexitime
- Work from home
Senior Delivery Consultant - Migrations, Application Migration, Modernization and Management
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- AWS
- Mentoring
Design Manager, Arterial Bus Rapid Transit (BRT)
Metropolitan Council —Heywood
- £101,774.40 - £165,152.00 a year
- Full-time
- Civil engineering
- Master's degree
- Presentation skills
- Employee assistance programme
- Life insurance
4d
Blast Technical Lead
AECOM —Manchester
- Full-time
- Hybrid work
- Business development
- Analysis skills
- In-person
Solicitor/Cilex or Equivalent Serious Injury (Gold/Platinum) (Manchester/Bolton)
Fletchers Solicitors —Manchester
- Full-time
- Travel
- Mentoring
- Communication skills
- Sick pay
Quick apply
7d
Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Haydock
- Overtime
- English
- Travel
- Training & development
- Flexible schedule
Brand Representative - The Trafford Centre, Hollister
Hollister —Manchester
- £10.85 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount
Brand Representative - The Trafford Centre, Abercrombie & Fitch
Abercrombie & Fitch Co. —Manchester
- £10.85 an hour
- Customer service
- Organisational skills
- Store discount
- Employee discount

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Team Leader

Concentrix -
Bredbury

Apply Now

Job details

Full-time
2 hours ago

Benefits

Flexible schedule

Qualifications

Customer service call handling
Mentoring junior staff
Performance management
Team management
Employee performance appraisals
Professional development mentoring
Training & development
Communication skills

Full job description

Essential Functions/Core Responsibilities

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
Communicate expectations to employees and provide timely updates
Provide subject matter expertise in handling escalated customer calls as needed
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
Stay current on internal work processes, policies and procedures. Attend required manager development training
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individual with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule

Career Level Description

Receives assignments in tasks oriented terms and supervises subordinates to set priorities and complete assignments. Coordinates and supervises the daily activities of business or technical support or production team members. In charge of handling single and medium-sized line of business. Decisions are guided by policies, procedures and business plan; receives guidance and oversight from manager. Drives direct reports to achieve set metrics and business goals thru coaching, mentoring and providing regular feedback. Typically does not spend more than 20% of time performing the work supervised. Handles escalated issues. Supervises non-exempt employees who generally perform either a single task or multiple, but closely related tasks.

<< Philippines ONLY, Additional Description >>

Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
Support and manage the program together with other Team Leaders and Managers
Providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements
Manage team members on their performance on a regular basis, and write and deliver performance appraisal.
The Team Leader’s role is a managerial level position, a position reposed with trust and confidence.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

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Refine Your Search

program associate jobs in cale green, gtm

Team Leader

Engagement Consultant (Midlands/North)

Senior Project Manager - Water Sector

Principal/Associate River Engineer

Principal / Associate / Associate Director, EIA - Nuclear (UK Wide)

Associate Director, Global Testing & Certifications

Associate Director Civil Engineering

NIGHT FRONT OFFICE ASSOCIATE - 32 hours / 4 days

Security & Infrastructure Operations Centre (SIOC) Engineer

Senior Site Reliability Engineer

Assoc Dir Global Category Manager Devices

Senior Fire Engineer

Associate Director – Cost & Commercial Management / Quantity Surveying (PMCM Buildings Manchester)

Senior Delivery Consultant - Migrations, Application Migration, Modernization and Management

Design Manager, Arterial Bus Rapid Transit (BRT)

Blast Technical Lead

Solicitor/Cilex or Equivalent Serious Injury (Gold/Platinum) (Manchester/Bolton)

Military TAP Driver Trainer (Haydock, Redditch, Leeds or Coalville), E2E Field Learning Excellence

Brand Representative - The Trafford Centre, Hollister

Brand Representative - The Trafford Centre, Abercrombie & Fitch

I want to receive the latest job alerts for program associate in cale green, gtm

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Essential Functions/Core Responsibilities

Candidate Profile

Career Level Description

<< Philippines ONLY, Additional Description >>

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