Software development Work, Jobs in Norwich, Eng (with Salaries)

Head Receptionist
Together Dental —Norwich
- £14.05 - £14.55 an hour
- Full-time
- Supervising experience
- Mentoring
- Recruiting
- Employee assistance programme
- Referral programme
Assistant Store Manager
British Heart Foundation —Fakenham
- £24,169.60 a year
- Weekend availability
- Customer service
- Supervising experience
- Recruiting
- Annual leave
- Employee assistance programme
VacancyTitle: Dental Hygienist
Together Dental —Sheringham
- Part-time
- Patient care

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Head Receptionist

Together Dental -
Norwich

Apply Now

Job details

Full-time
£14.05 - £14.55 an hour

Benefits

Company pension
Employee assistance programme
Referral programme

Qualifications

Inbound customer enquiry call handling
Dental receptionist
Patient appointment coordination
Practice management software
Patient service
Performance management
Dental software
Supervising experience
Appointment booking and call handling
Mentoring
Recruiting
Appointment scheduling
Training & development
Patient record updating
Managing patient records
Team motivation leadership
Communication skills
Time management
Rota coordination

Full job description

Location: Norwich
Salary: £14.05 - £14.55 per hour
Hours: 42.5 hours per week (Monday to Friday 8am – 5:30pm)
Contract: Permanent

We are looking for an organised, proactive, and customer-focused Head Receptionist to lead our reception team and help deliver an outstanding experience for every patient who visits our practice.

As the first point of contact for our patients, our reception team plays a vital role in creating a welcoming, professional, and efficient environment. As Head Receptionist, you will lead by example, supporting your colleagues while ensuring the smooth day-to-day running of the reception function.

Working closely with the Practice Manager, clinicians, and wider practice team, you'll help drive exceptional patient service, support operational efficiency, and foster a positive and collaborative team culture.

The Role

As Head Receptionist, you will:

Lead, support, and motivate the reception team.

Ensure every patient receives a warm, friendly, and professional welcome.

Oversee appointment scheduling and diary management to maximise efficiency.

Handle patient enquiries, both in person and over the telephone, with professionalism and empathy.

Support the Practice Manager with reception rotas, training, and performance management.

Assist with the recruitment, induction, and mentoring of new reception team members.

Monitor reception processes and identify opportunities to improve the patient journey.

Ensure patient records are accurate and maintained in line with GDPR and company policies.

Manage incoming correspondence, emails, and administrative tasks efficiently.

Promote a positive, organised, and supportive working environment.

About You

We're looking for someone who has:

Previous experience in a dental, healthcare, or customer service environment.

Experience leading, supervising, or mentoring a team.

Excellent communication and interpersonal skills.

Outstanding organisational and time management abilities.

A professional, approachable, and patient-focused manner.

Confidence using computer systems and appointment booking software.

The ability to remain calm and organised in a busy environment.

A proactive approach with excellent attention to detail.

Experience using dental practice management software is desirable but not essential.

What We Can Offer

Staff referral scheme.

Birthday leave.

Discounted dental treatment after 6 months' service, extended to immediate family after 12 months' service.

Fully funded DBS checks where required.

Access to our Employee Assistance Programme because your mental wellbeing matters to us.

Ongoing training and professional development opportunities.

Support from our dedicated People Team, Finance Team, and other central support services.

Auto-enrolment into our pension scheme after 3 months' service.

Career mobility and progression opportunities across our growing dental group.

Join Our Team

If you're an experienced receptionist who enjoys leading people, delivering outstanding customer service, and creating a positive patient experience, we'd love to hear from you.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and supported. We welcome applications from all suitably qualified candidates.

Apply Now

Refine Your Search

software development jobs in norwich, eng

Head Receptionist

Assistant Store Manager

VacancyTitle: Dental Hygienist

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