Reporting to: Manchester Site Security Manager
Position: - Permanent/Core
Rota Pattern: - 6 on 3 off (3 days, 3 nights, 3 off)
Hours: - 12 hours per shift
Pay: - £13.54 an hour
Day shifts timings: - 07:00 to 19:00
Night shifts timings: - 19:00 to 07:00
Qualifications:
Skills for Security trained & certificated
SIA licensed
First Aid trained & certificated
ACT Awareness certified (desirable)
IT literate
Previous Experience
Corporate Customer Services background (desirable)
Ability to use MS Windows and MS Office applications
A sound understanding of electronic security Access Control & CCTV systems (desirable)
Personal Skills
Physically fit to fulfil active job role requirements
Ability to work proactively/independently, part as a team, pay attention to detail and use intuition
Work collaboratively with colleagues and supervisors.
Customer Facing/front of house skills
A high standard of bearing and turnout
Excellent telephone manner
Ability to demonstrate a commitment to delivering a high-quality service
Ability to liaise with others at all levels including senior management and customers clients
Ability to work within established procedures and contribute positively to any improvements
Application of conflict management in support of conflict de-escalation and resolution
Disciplined and Professional attitude
Proficient in written and oral communication
Computer literate and good administration skills
Ability to deal with and control emergency situations
Be familiar with and understand the principles of the Health and Safety at Work etc. Act 1974 whilst adopting and maintaining Safe Working Practices and in line with client Health & Safety Statement of Intent
Comply with Site commitment to corporate social responsibility and in support of the Environmental Sustainability Statement and Goals
To read, understand and comply with site Code of Conduct
Ability to remain flexible to personal tasks whilst contributing to the role as a ‘team player'
Excellent time keeping
Should be proactive and self-motivated
Required to be flexible in support of covering staff holidays, sickness or extra cover when required.
Responsibilities & Specific Tasks
Protection of Life, Protection of Property, Prevention of Crime, Prevention of Loss and Waste
Develop and maintain first class customer service relations with client staff, all visitors, business partners, key stakeholders, including site security team
Monitoring of CCTV, Access Control when required and other protective systems, and act as a first line response to activations, faults & incidents
To attain and maintain a high level of knowledge of the Site Assignment Instructions and Emergency Procedures and their local implementation, including - building lock downs, shelter in place, emergency evacuation and first aid response in line with training level capacity
Document everything: produce timely reports of incidents and alarm activations, check & log reports submitted by the security team whilst taking appropriate action, including administration of all site-based and client documentation
To log and transfer calls, relay messages and provide guidance and advice to visitors, clients, contractors and staff
Escorting of contractors and cleaning operatives in line with agreed procedures
Conduct fire watch and loss prevention patrols (internal & external) in line with agreed policy and procedures
To manage and control the car parking list, visitor, contractor and temporary staff access passes and keys in line with Corporate Security standards and procedures
To provide ad-hoc cover for BNY receptionist for breaks as required, including support to on-site client events
To react positively and professionally in support of security operations and emergency situations as required
Successfully complete site induction training to satisfactory standard, including completion of the Op Warden Trigger Plan, site training module within the designated training period; and any other Corporate Security training courses deemed appropriate by Corporate Security Management
Complete satisfactory probationary assessment as part of personal training and development plan
Operational Duties
Maintain a robust high visibility security posture in support of Denial/Detering/Detecting crime
Maintenance of comprehensive site patrolling program in support of risk identification and prevention
Application of excellent situational awareness in relation to maintaining a high level of security and safety risk awareness, by being inquisitive while exercising caution and good judgement at all times
Observation and surveillance skills to include risk and threat identification
Application of SCaN principles and Power of Hello commensurate with countering risk of Hostile Reconnaissance
Speedy and accurate reporting of suspicious activity
Have a clear understanding of guidance and response relating to Trespass & Aggravated Trespass, Static Protest and Protest in Place situations
Understanding of risk specific to social media Auditor attention and application of NPSA guidance pertaining to the CALM approach
Ability to act immediately in support of Emergency Response, including maintaining control, provide assistance and coordinate with emergency services
Fulfil loading bay rotation duties in support of receipt of mail/parcel/courier deliveries to BNY
Competency in operating mail X-ray scanner, including identification of suspicious packages commensurate with PAS 97 Mail Screening and Security Specification
Subject to experience and skill level, be prepared to step up to cover FoH, CCTV Controller or shift Supervisor role, under direction and supervision of site Security Manager
To maintain appropriate and timely contact with both the client and Mitie management in accordance with specific instructions and routine duties
To follow and comply with all routine site operating procedures
To maintain communications with BNY Global Corporate Security management and London Command Centre (LCC) in support of local and wider regional operations.
