Concierge Work, Jobs in Basildon (with Salaries)

MR PORTER LONDON - Guest Relations & Reservations Manager
THE ENTOURAGE GROUP —London
- Weekend availability
- Bar
- English
- Hotel
- Employee discount
- Referral programme
Quick apply
Commis Chef
Hilton —London
- £13.79 an hour
- Full-time
- Cooking
- Quality control
- Cleaning
- Employee stock purchase plan
- Annual leave
Sous Chef
Hilton —London
- £47,509 a year
- Full-time
- Hospitality
- Inventory control
- Team management
- Employee stock purchase plan
- Annual leave
Demi Chef de Partie
Hilton —London
- £15.31 an hour
- Full-time
- Cooking
- Team management
- Cleaning
- Employee stock purchase plan
- Annual leave
Guest Experience Expert - Switchboard - London Marriott Hotel Canary Wharf
Marriott International, Inc —London
- Full-time
- Computer literacy
- Writing skills
- Basic maths
10h
Chef de Partie
Hilton —London
- £38,349.37 a year
- Full-time
- Hospitality
- Cooking
- Team management
- Employee stock purchase plan
- Annual leave
Senior Sous Chef
Hilton —London
- £50,000 a year
- Full-time
- Inventory control
- Cooking
- Hotel
- Employee stock purchase plan
- Annual leave

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MR PORTER LONDON - Guest Relations & Reservations Manager

THE ENTOURAGE GROUP -
London

Quick apply

Job details

Full-time

Benefits

Employee discount
Referral programme

Qualifications

Front of house supervision
Guest relations
Arranging restaurant reservations
English
Partnership building
Training & development
Hosting experience
Leadership
Team motivation leadership
Communication skills

Full job description

The Venue

Known for pushing the boundaries between ‘dinner and sinner’, MR PORTER London brings a concept that artfully merges the quality of a modern steakhouse with the buzz and experience of a chic lounge. Breaking the rules of fine dining, while offering the best culinary experience in town, MR PORTER invites you to a world of sinful delights and beautiful contradictions. MR PORTER is a companion by day – hunter by night, a gentleman, a merciless lover, a jetsetter and a local. MR PORTER is set in the iconic Park Lane Hilton Hotel in Mayfair.

The Job

We are looking for a confident, personable, and highly organised Guest Relations & Reservations Manager to lead the guest experience from arrival to departure. This role is responsible for managing reservations, overseeing the host team, maintaining exceptional service standards, and driving guest satisfaction while supporting venue growth through maximising covers and revenue opportunities.

The ideal candidate is warm, proactive, detail-oriented, and thrives in a fast-paced hospitality environment. They will act as the face of the venue, ensuring every guest receives a seamless and memorable experience. Be a part of THE ENTOURAGE GROUP’s team and create unforgettable gastronomic experiences

Responsabilities

Lead and manage the host and reception team during service
Deliver exceptional guest service and create a welcoming atmosphere
Manage reservations, table planning, and seating strategy to optimise service flow
Maintain strong communication with floor managers and kitchen teams
Handle VIP guests, special requests, and guest feedback professionally
Build relationships with returning guests and encourage repeat business
Ensure smooth guest arrival and departure experiences
Monitor booking trends and support strategies to maximise occupancy
Train and support hosts to maintain high presentation and service standards
Maintain cleanliness and organisation of reception and entrance areas
Assist with events, private dining bookings, and high-volume service periods
Support social and promotional activity where required to drive reservations
Provide weekly updates and reporting on covers, bookings, guest feedback and performance trends
Build and maintain strong relationships with local concierges, hotels, nearby residences, and partner businesses to increase reservations

Requirements

Previous experience in hospitality, guest relations, or hosting leadership roles
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
Professional appearance and calm under pressure
Experience using booking systems and reservation platforms
Leadership mindset with the ability to motivate a team
Flexible availability including evenings and weekends
Valid right to work in the UK
Fluent in English (spoken and written)

Benefits

Competitive salary
28 days holidays including bank holidays
Discretionary Tronc contributions
Full time and part time opportunities
25% F&B discount at The Entourage Group venues
Recommend a friend scheme with a bonus after 6 months
Paid day off for your Birthday
World class in-house training
Extensive career development and training opportunities
Bespoke uniform
Staff meal on duty
Anniversary bonus
Paid moving day
Unrivalled opportunities for progressions and development across THE ENTOURAGE GROUP

Interested?

Please apply via the "apply for this job" button below and make sure you fill in our application form.

MR PORTER is a member of The Entourage Group. THE ENTOURAGE GROUP is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar, and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, Roladin, Do Not Disturb, THE DUCHESS, and MR PORTER STEAKHOUSE.

www.the-entouragegroup.com

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Refine Your Search

concierge jobs in basildon

MR PORTER LONDON - Guest Relations & Reservations Manager

Commis Chef

Sous Chef

Demi Chef de Partie

Guest Experience Expert - Switchboard - London Marriott Hotel Canary Wharf

Chef de Partie

Senior Sous Chef

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