Support escalation engineer Work, Jobs in Guildford, Sry (with Salaries)

IT Support Engineer
Platned Ltd —Gerrards Cross
- From £26,000 a year
- Full-time
- Computer Science
- Maintenance
- Analysis skills
Quick apply
9d
Senior Infrastructure Engineer
Pax8 Global —Farnborough
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- English
- Mentoring
- AI
- Free parking
8d
Network Engineer – Firewall Security
Universal Music Group —London
- Full-time
- Computer networking
- APIs
- IT
- Annual leave
- Employee assistance programme
Analyst - Data Centre Operations
Redcentric plc —Woking
- Weekend availability
- Communication skills
10d
IT Security Manager
Surrey Satellite Technology Limited —Guildford
- Full-time
- Azure
- AWS
- IT
Systems Engineer (Linux / Operations)
Visa Europe Limited —Basingstoke
- Bachelor's degree
- Linux
8d
Network Deployment Engineer
Thrive —London
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
HPC Engineer
Viridien —Crawley
- Full-time
- Computer Science
- DevOps
- Engineering
- Annual leave
Operations Coordinator
Gilchrist Engineering Services —Ickenham
- £34,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Systems Engineer
Universal Music Group —London
- Full-time
- Azure
- English
- Windows
- Annual leave
- Employee discount
Shift Engineer - Data Centres
JLL —Slough
- Communication skills
- Banking
- Annual leave
Senior Network Development Engineer, Media Systems Engineering
Amazon Development Centre (London) Limited —Shepperton
- Weekend availability
- AWS
- Bachelor's degree
- Scripting
- Flexible schedule
Senior Automation Engineer ( UK & Ireland )
Uniphar PLC —Middlesex
- Azure
- Computer Science
- Java
Quick apply
Technical Services Manager
NAB-Jones Lang LaSalle Services —Slough
- Full-time
- In-person
- Communication skills
Quick apply
6d
Proposal Manager
AtkinsRéalis —Epsom
- Full-time
- Hybrid work
- SharePoint
Principal Engineer (Cloud) - AWS
QinetiQ —Farnborough
- £76,500 - £85,000 a year
- Full-time
- Java
- AWS
- Computer networking
- Employee discount
OSM Migration Service Lead
DXC Technology —Farnborough
- Full-time
- Analysis skills
- Communication skills
Supplier Quality Engineer – United Kingdom
SWJ TECHNOLOGY, LLC —Goodwood
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
Quick apply
SRE Technical Lead
Capgemini —Woking
- Hybrid work
- AWS

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IT Support Engineer

Platned Ltd
Gerrards Cross

Quick apply

Job details

Full-time
From £26,000 a year
9 days ago

Qualifications

Technical troubleshooting
Operating systems
Computer Science
Incident management
MCP
LAN
Ticket management
Maintenance
Network infrastructure
Analysis skills
Database management
Bachelor's degree
CompTIA Network+
Ticket management systems
Technical support incident logging
Customer support
IT incident logging
Application support
Network monitoring
Cybersecurity
Leadership
Incident log maintenance
Communication skills
Banking
CompTIA A+
Information Technology

Full job description

Job Title:- IT Support Engineer

Company Overview

Platned is a rapidly expanding Enterprise Services company with a global presence, headquartered in the UK. We are business transformation experts who specialise in serving clients utilising the world-class IFS product suite. We do this by providing comprehensive solutions and IT consultancy to help them maximise their investment and achieve their business objectives.

Role Overview

As a Support Engineer in our bank, you will play a crucial role in ensuring the smooth operation of our IT systems and applications. You will be responsible for troubleshooting technical issues, providing timely support to end-users, and ensuring the stability and performance of our IT infrastructure.

Your role is pivotal in maintaining the integrity and reliability of our banking services. This role combines technical expertise with leadership responsibilities, focusing on troubleshooting, team management, and maintaining high service standards. The ideal candidate will have a strong technical background.

Responsibilities

· Provide first and second-level support for all banking software, hardware, and network-related issues.

· Diagnose and resolve technical issues efficiently, escalating complex problems to higher-level support teams when necessary.

· Monitor IT systems and networks to ensure optimal performance and prevent potential issues.

· Assist bank staff with IT-related queries and provide training on software and hardware usage.

· Maintain accurate records of issues, solutions, and user requests using the bank’s ticketing system.

· Maintenance and Updates: Perform regular maintenance tasks, including software updates, patches, and hardware upgrades.

· Ensure all IT activities comply with banking regulations and internal policies.

· Incident Management: Manage and document incidents, ensuring timely communication with affected users and management.

· Work closely with other IT teams, vendors, and service providers to resolve issues and improve service delivery.

· Diagnose and resolve complex technical problems, serving as the escalation point for other support engineers.

Knowledge, skills, and abilities

· Education: Bachelor’s degree in computer science, Information Technology, or a related field.

· Experience: Minimum of 2-3 years of experience in IT support or a related role, preferably in the banking or financial services industry.

· Proficiency in Windows and Linux operating systems.

· Strong knowledge of networking principles and technologies (LAN, WAN, VPN, etc.).

· Experience with database management (SQL, Oracle).

· Familiarity with banking software applications and systems.

· Knowledge of cybersecurity principles and practices.

· Excellent problem-solving and analytical skills.

· Strong communication skills, both verbal and written.

· Ability to work well under pressure and manage multiple tasks simultaneously.

· Customer-focused mindset with a commitment to providing high-quality support.

· Certifications: Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What We Offer:

An opportunity to join a leading Enterprise Service company.
A supportive and collaborative work environment that values innovation and continuous learning.
Competitive compensation package and benefits.
Opportunity for career growth as we expand our presence globally.

If you are willing to learn and a great team player who enjoys working in ERP services industry, we encourage you to apply. Please submit your resume through Indeed or email to [email protected]. Due to our great success and consequent rapid growth, we will be conducting interviews promptly and deciding within a short period.

Job Type: Full-time

Pay: From £26,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in guildford, sry

IT Support Engineer

Senior Infrastructure Engineer

Network Engineer – Firewall Security

Analyst - Data Centre Operations

IT Security Manager

Systems Engineer (Linux / Operations)

Network Deployment Engineer

HPC Engineer

Operations Coordinator

Contract Manager - Northern Trains

Systems Engineer

Shift Engineer - Data Centres

Senior Network Development Engineer, Media Systems Engineering

Senior Automation Engineer ( UK & Ireland )

Technical Services Manager

Proposal Manager

Principal Engineer (Cloud) - AWS

OSM Migration Service Lead

Supplier Quality Engineer – United Kingdom

SRE Technical Lead

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