Technical support engineer Work, Jobs in Roding (with Salaries)

Support Engineer, Cinema Support
Dolby —London
- Weekend availability
- Bilingual
- Bachelor's degree
- Travel
3d
Support Engineer I - UK
ExtraHop —London
- £30,000 - £35,000 a year
- Hybrid work
- JavaScript
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
9d
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
13d
Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
2nd Line Service Desk Engineer Level 2.
Total IT Technology Solutions Ltd —London
- £32,000 - £36,000 a year
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Annual leave
- Referral programme
Quick apply
2d
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
Technical Support Engineer - Digital Customer Success
Grundfos —Tadworth
- Engineering
- Electrical Engineering
- Communication skills
- Annual leave
- Flexible schedule
11d
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Agile
Senior Manager - Technical Support Engineering
DeepL —London
- Full-time
- Hybrid work
- APIs
- AI
- Leadership
Technical Support Senior Engineer, Chiller
Mitsubishi Heavy Industries Air Conditioning Europe —Uxbridge
- Full-time
- Engineering
- English
- Communication skills
Field Service Engineer
Zenzero Solutions —London
- In-person
- Flexible schedule
13d
Modern Workplace Engineer
Aspire Technology Solutions —London
- £26,000 - £34,000 a year
- Full-time
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Engineer (Level 2)
White Cube —Bermondsey
- Full-time
- Computer networking
- Organisational skills
- SharePoint
2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI

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technical support engineer jobs near roding

Support Engineer, Cinema Support

Dolby -
London

Apply Now

Job details

3 days ago

Qualifications

Bilingual
Technical troubleshooting
Sales support
Microsoft Office Suite
Bachelor's degree
Confluence
Technical support incident logging
Technical writing
Customer support
Customer interaction
Communication skills
Help desk

Full job description

Job description

Company and benefits

Social Impact & Sustainability

Job ID

41604

Join the leader in entertainment innovation and help us design the future. At Dolby, science meets art, and high tech means more than computer code. As a member of the Dolby team, you’ll see and hear the results of your work everywhere, from movie theaters to smartphones. We continue to revolutionize how people create, deliver, and enjoy entertainment worldwide. To do that, we need the absolute best talent. We’re big enough to give you all the resources you need, and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture, challenging projects, and excellent compensation and benefits, not to mention a Flex Work approach that is truly flexible to support where, when, and how you do your best work.

Summary

Dolby’s Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers.

The team regularly interacts with cross-functional groups within Dolby as the “voice of the customer” providing practical insight, resolving technical issues, and driving improvements to Dolby’s internal processes and products.

As a support engineer, you will be involved directly with Dolby’s cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby’s business, and provide training and guidance to others.

Responsibilities:

Assist customers with performance problems that arise during the installation and operation of Dolby products.
Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they’ve solved a technical issue.
Ask customers targeted questions to understand the root of the problem quickly.
Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team).
Provide prompt and accurate feedback and updates to customers.
Refer to internal databases or external resources to provide accurate solutions.
Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines.
Prioritize and manage several open issues at one time.
Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction.
Utilizing established systems and maintaining accurate records of customer communications and support activities.
Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products.
Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products.
Work with other team members on the creation, review, and maintenance of Dolby’s support knowledgebase, technical documentation, and test materials

Requirements:

Minimum of 5 years of Tech Support work experience or 2 years, with BS degree
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Must be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork.
Able to work independently to achieve goals established in a team environment.
Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels.
Strong problem-solving ability while under pressure to provide solutions.
Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required.
Ability to travel as required, fulfilling position duties; some international travel required.

Desired:

Experience and knowledge of SalesForce CRM
Experience working in and around motion picture theatres.
Proficient in use of office systems and software suites including Microsoft Office and Confluence
Bilingual or Trilingual
Experience in Postproduction or Cinema systems and workflow a plus
Interest in music, audio/video production, recording engineering, game/film audio or acoustics.

Dolby Hiring Entity:

Dolby Europe Limited
Work.Life SoHo, Waverly House
7-12 Noel Street
London, England, W1F 8GQ
United Kingdom

Apply Now

Refine Your Search

technical support engineer jobs in roding

Support Engineer, Cinema Support

Support Engineer I - UK

Service Desk Engineer [Desk & Field]

Onsite Engineer - London

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

2nd Line Service Desk Engineer Level 2.

Onsite Engineer

TechOps Engineer (System Administrator)

Technical Support Engineer - Digital Customer Success

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Senior Manager - Technical Support Engineering

Technical Support Senior Engineer, Chiller

Field Service Engineer

Modern Workplace Engineer

Service Desk Engineer (Level 2)

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Store Technology Engineer

Customer Success Engineer UK

AI Engineer, Enablement (London)

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