Technical support Work, Jobs in Biggleswade, Bdf (with Salaries)

Customer Support Administrator
University of Cambridge —Cambridge
- £31,236 - £35,608 a year
- Part-time
- Hybrid work
- Microsoft Word
- Administrative experience
- University
5h
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
3h
Apprentice Information and Communication Technician
Routeco —Milton Keynes
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
5h
Application Support Consultant
GenetiQ —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Databases
- Annual leave
Quick apply
5h

Discover related jobs

Based on your search for technical support jobs.

Trainee IT Technician
Victoria Forms —Bury St. Edmunds
Good interpersonal skills, with the ability to talk to customers in a highly professional manner. The team provides technical support to customers, sets up and…
£25,000 - £27,000 a year
Quick apply
8h
IT Support Technician
Fengxun Technology Solutions —London
Respond to technical support requests by telephone, email, remote support tools and in person when required. Help maintain secure working practices by reporting…
£2,400 - £2,800 a month
Quick apply
4d

I want to receive the latest job alerts for technical support in biggleswade, bdf

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near biggleswade, bdf

Customer Support Administrator

University of Cambridge -
Cambridge

Apply Now

Job details

Permanent | Part-time
£31,236 - £35,608 a year
5 hours ago

Qualifications

Microsoft Word
Stakeholder liaison
Administrative support experience
Process improvement
Internal department liaison
Microsoft Office Suite
Administrative experience
Telecommunication
Customer support
Communication skills
Help desk

Full job description

The University and UIS

University Information Services (UIS) provides the digital infrastructure, business information and computing services at the heart of one of the world's top universities. The University of Cambridge has a bold ambition to use digitalisation to transform education and research, and UIS' team of developers, designers, testers, analysts and support staff is leading this exciting work.

The role

The Customer Support Administrator will join a team of four working to support UIS staff. The UIS Infrastructure Admin team supports 400 users across UIS (The University of Cambridge's central IT team) and also liaises with groups outside UIS.

As a Customer Support Administrator you will:

Provide administrative support to UIS service teams including purchasing and stock control as required/directed.
Liaise directly with University staff from all departments and colleges over order & billing enquiries.
As part of the Telecoms Helpdesk, manage customer incidents and service requests within specified SLA response and resolution times to achieve high customer satisfaction for Telecoms queries. (Desk phones, Mobiles, Teams Telephony).
Review, develop and maintain office processes and procedures to provide efficiencies where possible.

This role is offered on a permanent contract, usually based on the University's West Cambridge Site. Hybrid working is available with this post, but you will be expected to be on-site (At the UIS's office currently in West Cambridge) at least two days a week as part of the role involves helping to process deliveries & dispatches. The role may require occasional travel across the city of Cambridge visiting University sites.

What you will need:

Experience of working in an administrative role.
Experience of working in a customer service role.
Experience of using standard software packages (e.g Word, Excel, Teams and Outlook).
Excellent organisation skills, accuracy and attention to detail.
Excellent verbal, written and interpersonal communication skills.
Proven ability to develop and maintain your own knowledge in your field.
Proven experience of managing orders, invoicing & billing queries.
Experience of working in an IT department would be desirable.
Experience of dealing with corporate mobile phone contracts would be desirable.
Experience of supporting communication services (e.g. MS Teams, Zoom, etc.) would be desirable.

We welcome applications from individuals who wish to be considered for part-time working or other flexible working arrangements.

We particularly welcome applications from women and /or candidates from a BME background for this vacancy as they are currently under-represented at this level in our department.

If you would like more information about this role, informal enquiries can be directed by email to [email protected].

Please quote reference VC50700 on your application and in any correspondence about this vacancy.

The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

Apply online

Apply Now

Refine Your Search

technical support jobs in biggleswade, bdf

Customer Support Administrator

IT Technical Support Analyst

Apprentice Information and Communication Technician

Application Support Consultant

Discover related jobs

I want to receive the latest job alerts for technical support in biggleswade, bdf

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected