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Fire Operations Response Engineer

GMCA
Manchester

Apply Now

Job details

Fixed term contract
£39,152 - £42,839 a year
9 hours ago

Qualifications

Technical project or programme management experience
Stakeholder liaison
IT service management
Technical support
Project management methodology
Project management experience

Full job description

Fire Operations Response Engineer

1 Year FTC

£39,152.00 - £42,839.00

The Role

Greater Manchester Combined Authority (GMCA) are committed to delivering resilient and effective communications systems that support emergency response and public safety across Greater Manchester. We are seeking an experienced and dedicated Fire Operations Response Engineer to join our Digital Team.

The successful candidate will play a vital role in supporting and developing the critical communications infrastructure used by frontline operational staff. You will be responsible for the installation, maintenance, monitoring, and continuous improvement of a wide range of emergency communications technologies, including Radio Systems, Mobilising Solutions, Station Alerting Systems, and associated operational technologies. Working closely with frontline teams, technical colleagues, and external partners, you will ensure these critical services remain reliable, resilient, and available when they are needed most.

You will be joining an award-winning digital service that supports one of the country's leading Fire and Rescue Services. Through the delivery of high-quality communications and operational technology solutions, you will contribute directly to the safety of Greater Manchester's communities and support the ongoing modernisation and transformation of emergency service delivery.

The role holder will:

Be highly motivated and effective within a Systems Support function, ensuring a pro-active approach to support and working towards non repeat calls and maximum user self-sufficiency.
Assist in the maintenance and review the operational procedures, working practices responsibilities and standards relating to existing and future systems. Assist in the development and monitoring of Service Level Agreements and performance criteria.
Support the provision of a Data Communications service to staff of GMCA and NWFC including assisting with system reviews to ensure the required provision is maintained.
The post holder may be required to represent GMFRS in local, regional and national forums and communicate with appropriate colleagues as to the input and output from these discussions when the Team Leader is not available.
Support the provision of the Digital Communications function to support the achievement of the business objectives of GMCA.
Maintaining qualifications for the efficient maintenance and support of the Data Communications system.
Assisting in the effective provision and smooth implementation of all Data Communications systems including mobilising system, mobile data system and all other peripheral command, control and communications systems required to maintain GMCA operational emergency response.
Assist the Senior Engineer to support users in the use of and demonstrate the benefits of all available systems.
Assist the Senior Engineer to maintain and develop an effective working relationship with all relevant suppliers, contractors, service providers, regulators and other external agencies to ensure that GMCA enjoys an excellent level of service to meet its operational and statutory duties.
Assist the Senior Engineer to establish, monitor and maintain appropriate maintenance and support arrangements for all services and liaise with suppliers about hardware, software and service support and ensure that problems are logged, reported and resolved in a timely manner.
Ensure that fault calls are logged and appropriate action taken.
Assist the Senior Engineer to specify changes to hardware/software required by GMCA and ensure the appropriate changes are made to fulfil the requirements of the Service.
Assist the Senior Engineer in providing on-going research and development for all Sata Communications systems. Assist in the support and contribute to the development of systems for GMCA utilising the appropriate technologies available.
Assist the Senior Engineer to document and support the implementation of all software and hardware installations and upgrades and ensure they are undertaken in a timely and efficient manner.
Assist the Team Leader in managing the configuration of the systems data structures to reflect changes in GMFRS policy and structure, where the facilities provided by the systems will allow.

About you:

Educated to degree level in relevant area or equivalent
Relevant professional qualification, membership of a relevant professional body.
Evidence of continuous professional development
ITIL Intermediate - Capability or Lifecycle Certificate relevant to the area of expertise
Technical experience across a range of solutions and platforms in the Local Government arena.
Working knowledge of project management methodologies and an ability to apply these in practice, and experience of successfully managing complex projects from inception to completion.
Experience of analysing and interpreting complex information and communicating it appropriately to a range of stakeholders.
Knowledge of project management principles
Demonstrable experience of successful project management of a new technology system or a major upgrade of a corporate system impacting on a wide number of users across the Service

About us:

As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub.

We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We encourage applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.

To find out more about working for us please click here: https://www.greatermanchester-ca.gov.uk/

Our offer:

In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here:

Greater Manchester Combined Authority - Home | greater.jobs

Mandatory Information:

Privacy Notice

Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome.

For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licenced sponsor.

Hybrid working

This role is part of GMCA’s hybrid working scheme. As part of our commitment to ‘Build Back Fairer’ in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at our [Manchester city centre office / Fire and Rescue service HQ in Swinton / other location] with remote working, typically from home; the location of work is primarily dictated by the needs of the business: ‘Do what is right for you and the business on that day’. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.

Apply Now

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