It engineering manager Work, Jobs in Cheddleton, Sts (with Salaries)

Product Support Engineer
Amadeus IT Group —Manchester Airport
- 12 hour shift
- ERP systems
Project Design Authority / Systems Design Authority
Thales —Cheadle
- Full-time
- Travel
- Up to 25% travel
- Annual leave
- Employee assistance programme
Business Support Executive
ABM UK —Manchester Airport
- £27,976 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Continuous improvement
- Employee discount
Quick apply
Project Design Authority
Thales —Cheadle
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Customer Support Advisor
Your Repair —Stoke-on-Trent
- £26,500 a year
- Full-time
- Communication skills
- Flexible schedule
Quick apply
Workshop Fitter/Plant Mechanic
Chippindale Plant & Sales —Stockport
- £33,000 - £33,500 a year
- Engineering
- Maintenance
- Welding
Quick apply

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Product Support Engineer

Amadeus IT Group -
Manchester Airport

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Job details

Full-time

Qualifications

Technical troubleshooting
Incident management
ERP systems
ERP software
Breakdown recovery
Service restoration
Computer hardware
Telecommunication
Customer support
Application support
Amadeus
Fault diagnosis and repair

Full job description

Job Title

Product Support Engineer

Purpose of the role:

Recover functional and technical Incidents and Requests regarding hardware and software related systems or escalate them to resolver groups within Amadeus or to Third Parties involved in the service provided.

This is a position based in Manchester Airport. You need to be located in the area of Manchester, or willing to relocate.

Common accountabilities:

Has the required technical/functional knowledge and experience in own discipline. Knowledge of the Amadeus business and how it is related to own area.

Works using existing procedures or guidelines and provides inputs to support/influence area decisions. Makes recommendations on new solutions and proposes improvements by analyzing different sources of information.

Works with a moderate level of guidance and direction from manager.

Specific accountabilities:

Provide support in areas of personal computers/servers/mainframe applications, data/voice network, and ERP systems

Acquire, install, and upgrade PC components & software and planning for/responding to service outages.

Respond to user requests to research complex problems associated with the organization's telecommunications networks (voice and/or data).

Provide real-time end user ERP systems support, problem identification, and training to facilitate knowledge transfer and prevent problem reoccurrence and knowledge transfer

Respond to and diagnose problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Provide effective and timely resolution of users’ problems, queries or complaints.

Assist in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Respond to Amadeus customers questions concerning Amadeus Products and Solutions (functionality, application, interactions between different solution components)

Acknowledge, investigate and when possible recover incidents within service levels using knowledge solutions.

Escalate incidents outside the scope of team competencies to 3rd level resolver groups within Amadeus or to external service providers and follow-up.

Provide Amadeus customers with updates on the status of critical problems. Suggest improvements to Knowledge Solutions database.

Our ideal candidate:

a first experience in product engineering support

hardware maintenance experiencem ideally in transport or industrial environments would be beneficial

self-motivation and adaptability

teamwork and flexibility

professionalism and trustworthiness

Specific requirements related to Airport activities

Please note the role organisation is 12 hour shifts, 4 on / 4 off, covering 365 days including bank holidays

Travel possible occasionnally to Dublin airport

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.

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Refine Your Search

it engineering manager jobs in cheddleton, sts

Product Support Engineer

Project Design Authority / Systems Design Authority

Business Support Executive

Project Design Authority

Customer Support Advisor

Workshop Fitter/Plant Mechanic

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