Ai solution engineer manager Work, Jobs in Manchester, Eng (with Salaries)

CX Engineer - Enterprise Markets
Gamma —Manchester
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
8h
Senior Automation Engineer
Pragma —Manchester
- Computer Science
- Engineering
- Machine learning
- Annual leave
- Employee discount
Beyond Trust- EPM
Capgemini Sogeti —Manchester
- Hybrid work
- Windows
7h
Associate Hydrologist
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Business development
Associate Fire Engineer
Jensen Hughes —Manchester
- Engineering
- Business development
- Bachelor's degree
- Annual leave
- Employee assistance programme
Nuclear Quality Assurance Manager
Worley —Manchester
- Engineering
- Business development
- Bachelor's degree
Senior Sales Executive - Versori
Avalara —Salford
- AI
- Annual leave
Principal Fire Engineer
Jensen Hughes —Manchester
- Engineering
- Business development
- Bachelor's degree
- Annual leave
- Employee assistance programme
Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Business development
- Analysis skills
Senior Data Engineer (ML)
CreateFuture —Manchester
- Full-time
- Hybrid work
- SQL
- Travel
Quick apply
14d
Senior Data Scientist
RAC —Salford
- Hybrid work
- Azure
- Engineering
- Machine learning
- Annual leave
- Flexible schedule
Technical Director, Capture Management Lead - Water
AECOM —Manchester
- Full-time
- Hybrid work
- Management
- Business development
- Travel
SENIOR STATISTICAL PROGRAMMER
i5 Solutions Europe Limited —Manchester
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- Master's degree
Electrical Service Engineer
ABB Limited —Warrington
- Hybrid work
- Engineering
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- No degree
- Annual leave
- Employee assistance programme
Quick apply
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Kirklees Council —Huddersfield
- Full-time
- Hybrid work
- Engineering
- Communication skills
Engineering Manager - Full Stack
dunnhumby —Manchester
- Team management
- Agile
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- Flexible schedule
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This role is hybrid 3-day onsite from either our London, Newbury or Manchester office. For recruitment agencies – we have a network of fantastic partners that…

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CX Engineer - Enterprise Markets

Gamma -
Manchester

Quick apply

Job details

Full-time
8 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Car scheme

Qualifications

Jira
Technical support
Customer support
S3
Customer interaction
DynamoDB
Communication skills

Full job description

A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
Who are we looking for?
At Gamma Enterprise, we support some of the most recognised Enterprise and Public Sector organisations in the world with their business-critical customer experience requirements. As part of our CX practice, Amazon Connect is a key strategic solution, helping our customers transform the way they engage with their customers.
We’re looking for a Contact Centre Implementation Engineer to join our team and play a key role in delivering modern, resilient, and scalable contact centre solutions built on AWS and Amazon Connect.
You’ll work directly with our customers to understand their requirements and turn them into effective technical solutions. Working closely with Solution Architects, Project Managers, Software Engineers, and Support teams, you’ll take ownership of the implementation of Amazon Connect solutions from initial requirements through to delivery.
Our customers all have unique challenges, so this role will suit someone who enjoys solving problems, thinking creatively, and finding innovative ways to use cloud and contact centre technologies to deliver great customer experiences.
What will you be doing day-to-day?
As a Contact Centre Implementation Engineer, you’ll design, configure, and deliver modern, scalable Amazon Connect solutions across multiple customer projects. You’ll work closely with customers, Solution Architects, Software Engineers, and Project Managers to turn requirements into effective contact centre solutions.

Your responsibilities will include:

Understanding customer requirements and owning the implementation of Amazon Connect solutions.
Designing contact flows, queues, routing profiles, reporting, and customer journeys.
Working with chat and voice bots, including AI-driven customer experiences and conversational UX.
Collaborating with engineering and architecture teams to define requirements, test features, and deliver bespoke solutions.
Managing multiple projects, contributing to project plans and estimates, and ensuring high-quality, timely delivery.
Providing customer guidance and second-line technical support where required.
Working with the SmartAgent Product Team to help shape new features and services.
Keeping up to date with AWS, Amazon Connect, AI, and wider cloud technologies.

You’ll work across AWS services including Amazon Connect, Lambda, DynamoDB, SES, SQS, and S3, alongside our Architecture and Engineering teams to deliver innovative solutions for customers.

What you’ll need:
We’re looking for a technically strong, customer-focused professional with experience delivering cloud-based contact centre solutions. You’ll have:

Demonstrable experience with Amazon Connect, including design, configuration, and implementation.
Strong understanding of contact centre technologies, customer journeys, and routing.
Knowledge of AWS services, particularly Lambda, DynamoDB, SES, SQS, and S3.
Experience with chat and voice bots, AI, and conversational UX.
Strong problem-solving skills and the ability to translate customer requirements into effective technical solutions.
Experience working directly with customers in a professional services or project delivery environment.
Ability to manage multiple projects and collaborate effectively with Architects,
Engineers, Project Managers, Support teams, and customers.
Familiarity with Jira or similar task management tools.
Excellent written and verbal communication skills, with a confident and professional customer-facing approach.
A creative mindset and willingness to explore innovative solutions to customer challenges.

What do we offer you?

25 days annual leave + birthday
Subsidised private medical insurance
5.1% matched pension contributions
Enhanced parental leave
Life assurance and Income protection
Share save and incentive plans
Electric Vehicle and Cycle scheme
Employee discounts
Volunteer day

A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don't meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We're not looking to increase that network currently, so please don't send speculative CVs.
#LI-JM1
#LI-Hybrid

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Refine Your Search

ai solution engineer manager jobs in manchester, eng

CX Engineer - Enterprise Markets

Senior Automation Engineer

Beyond Trust- EPM

Associate Hydrologist

Associate Fire Engineer

Nuclear Quality Assurance Manager

Senior Sales Executive - Versori

Principal Fire Engineer

Evaluation and Benefits Management Technical Specialist (Associate/Technical Director - Transport Planning)

Senior Data Engineer (ML)

Senior Data Scientist

Technical Director, Capture Management Lead - Water

SENIOR STATISTICAL PROGRAMMER

Electrical Service Engineer

Senior Engineer (Flood Management & Land Drainage)

Engineering Manager - Full Stack

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