Technical support engineer Work, Jobs in Croydon (with Salaries)

Customer Success Engineer UK
Aikido Security —London
- Full-time
- Remote
- Software troubleshooting
- English
- Bachelor's degree
Senior ICT & Security Engineer - London
ENGIE —London
- Hybrid work
- Engineering
- Annual leave
AI Engineer, Enablement (London)
LangChain —London
- Full-time
- Master's degree
- Travel
- AI
Senior ICT & Security Engineer - London
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
8d
Systems Engineer
Atlas Technica —London
- Full-time
- Google Suite
- SharePoint
- In-person
Quick apply
9h

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Junior IT Support Engineer
Inizio —London
Managing the EUC support queue, prioritising incidents and adhering to Service Level Agreements (SLAs). You will support hardware and software for end users,…
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technical support engineer jobs near croydon

Customer Success Engineer UK

Aikido Security
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Software troubleshooting
English
Bachelor's degree
Churn prevention
Less (style sheet language)
Customer interaction
Communication skills
Debugging

Full job description

We’re making security suck less for developers.

Security tools haven’t kept up with how software is built today. They interrupt teams, slow releases, and turn security into a bottleneck instead of a capability. We built Aikido to change that. Aikido builds developer-first security products that reduce real risk without getting in the way of shipping software. We focus on what actually matters and automate the rest.

We’re taking on legacy security tools teams have been stuck with, and we’re winning. If you want to help us take market share and build products developers actually enjoy using, you’re in the right place.

Founded in 2022 by third-time founders, Aikido has $85M in the bank and a long runway ahead. We’re building toward self-securing software. Join an all-star team. Take real ownership. Push boundaries. Build things that matter.

As our first Customer Success Engineer in the UK, you’ll be a crucial bridge between our customers and Aikido Security’s platform, driving adoption, ensuring value realization, and protecting against churn. Your role focuses on helping customers unlock the full potential of Aikido while addressing and resolving any challenges they face.

Responsibilities

Engage with 'accounts at risk' to prevent churn.
Drive product adoption and maximize customer value.
Escalate complex issues.
Debug and resolve workflow issues.
Drive onboarding and deployment for new clients.
Deliver training sessions to customer teams.
Share customer insights with the product team.

Medior/Senior profile with prior experience in customer success, technical account management, or a similar role.
Experience in AppSec is a must.
Tech-savvy, with the ability to debug and investigate technical workflows.
Strong communication and proactive, with a "get stuff done".
Comfortable working independently and managing multiple priorities.
Fluent in English.

What you can expect

High-impact position in a fast-growing company
Fast growth of responsibility
A company that sticks to its values in an open and informal atmosphere (see our culture page on the website for more details)
Flexibility in working hours

You will be recruited based on competencies. Qualities of people are decisive, regardless of gender, religion, ethnic origin, age, sexual orientation, or any disability.

Apply Now

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technical support engineer jobs in croydon

Customer Success Engineer UK

Senior ICT & Security Engineer - London

AI Engineer, Enablement (London)

Senior ICT & Security Engineer - London

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

Systems Engineer

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