Cloud engineer Work, Jobs in Micheldever, Ham (with Salaries)

Technical Engineer - Premium
Onecom —Fareham
- £26,500 a year
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
8h

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Technical Engineer - Premium

Onecom -
Fareham

Quick apply

Job details

£26,500 a year
8 hours ago

Benefits

Company pension
Discounted gym membership
Company events
Employee discount

Qualifications

Technical troubleshooting
Customer service call handling
Report writing
Report generation
Incident management
Incident queue management
LAN
Ticket management
Analysis skills
Service restoration
IT support
Ticket management systems
Technical support incident logging
Organisational skills
IP networking
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills

Full job description

Join our Team as a Technical Engineer - Premium!

Location: Whiteley (Office Based)

Salary: £26,500 per annum

Hours: Monday to Friday - Shift based between 07:30 - 17:30

About the role:

The Premium Technical T1 Engineer is a key point of contact for our converged customers with cloud-based IP telephony solutions. The Technical Engineer is responsible for undertaking technical change requests, troubleshooting and resolving simple to medium complexity technical issues. The Technical Engineer liaises with principal engineers and partners who provide more in-depth technical support, where required.

What makes you a great fit:

Experience working in a relevant technical role (desirable)
Working knowledge of cloud based telephony solutions
Knowledge of IP Protocols, Networking including LAN, WAN, switches and routes and SIP
Excellent communication skills with effective organisational skills is a must
Strong IT skills
Excellent problem solving and analytical skills
Outstanding attention to detail and accuracy
Logical and structured approach to work
A positive “can-do” attitude
Customer focused and passionate about service
Strong decision-making skills
Able to work with minimum supervision and maintain high level of motivation and productivity
Able to manage workload and prioritise based on business requirements while under pressure.
Able to communicate technical issues and resolutions to people of varying technical levels

Key responsibilities:

Monitor incidents to ensure that the appropriate action is being taken to meet SLA
Update customers by telephone, e-mail or portal on the progress of a support call or to ask for additional information
Contact third party suppliers to log support calls, get updates on open support calls or request technical support
Use technical skills to assess and troubleshoot incidents, determining where the issues lie, and then working to resolve these issues
Use technical skills to carry out updates and changes requested by our customers on our cloud voice platforms
Assist in internal and external customer report generation
Assist with ad hoc tasks relating to implementation projects, support projects or support administration
Join major incident calls with customers and SDM providing technical updates where required
Regularly update open tickets in our incident management platform with up to date and clear information
Update customer specific documentation where required

Perks for our People:

Holidays: 25 days + bank holidays and buy/sell options
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards, discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

Our values:

We champion our values in everything we do: Innovation, Integrity, Ambition, Knowledge, Inspiration.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

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