Are you naturally curious, organised and interested in technology, business and problem-solving?
Lumen Specialty is looking for an ambitious Technical Operations & Claims Assistant to join our team in London. This role is ideal for a school leaver, apprentice, or early-career candidate looking to build a long-term career within financial services and the London Insurance Market.
Unlike many entry-level roles, this position offers exposure to a wide range of business activities across operations, claims, technology, finance and insurance broking. You'll work directly with experienced professionals, gain industry-specific knowledge, and play an active role in helping us improve and automate the way we work.
As part of a growing business, partnered with AUB Group, you'll receive hands-on training, professional development support and genuine opportunities to progress your career.
We're not simply looking for someone to carry out administrative tasks.
We're looking for somebody who enjoys learning new things, embraces technology, and wants to become a key part of a modern, growing business.
Artificial Intelligence, automation and data-led processes are becoming increasingly important in professional services. We are particularly interested in candidates who are curious about technology, enjoy finding better ways of doing things, and can demonstrate strong digital skills.
You do not need insurance experience. We can teach that.
What matters most is your attitude, work ethic, willingness to learn and ability to think critically.
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Assisting with the administration of insurance claims.
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Maintaining accurate claims records and trackers.
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Monitoring claim developments and supporting ongoing client service.
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Helping prepare information and documentation for insurers and clients.
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Supporting the preparation of insurance documentation and contracts.
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Assisting with policy, endorsement and contract administration.
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Checking documentation for accuracy and completeness.
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Maintaining data quality across internal systems.
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Supporting Know Your Customer (KYC) and compliance processes.
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Collecting and organising client documentation.
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Maintaining accurate and auditable records.
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Assisting with regulatory and governance procedures.
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Supporting invoice preparation and processing.
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Assisting with premium tracking and reconciliation activities.
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Maintaining records and reporting information.
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Learning how technology supports insurance operations.
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Assisting with automation and workflow improvement initiatives.
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Using AI tools responsibly to improve efficiency and productivity.
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Supporting internal reporting and data management projects.
We are looking for people with strong potential rather than extensive experience.
You'll likely be:
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Naturally organised and detail-oriented.
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Curious and quick to learn new skills.
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Confident enough to ask questions when you don't know something.
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Reliable and able to take ownership of your work.
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Comfortable working with different people across the business.
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Interested in business, finance, insurance or technology.
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Enthusiastic about AI, data, coding or other emerging technologies.
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Motivated to build a long-term professional career.
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GCSE English and Maths Grade 6 (B) or above, or equivalent.
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Strong written and verbal communication skills.
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Good Microsoft Office skills, particularly Excel and Word.
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A-Level qualifications or equivalent.
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Evidence of strong academic achievement.
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Experience gained through part-time work, hospitality, retail, volunteering, internships or work experience.
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Experience with coding, data analysis, AI tools, automation platforms or technology projects.
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Demonstrable interest in technology outside of school or work.
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Based at our London office near Fenchurch Street.
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Minimum three days per week in the office.
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Full-time permanent position.
We're looking for motivated individuals with strong potential, a positive attitude and an enthusiasm for learning. If you're excited by the idea of combining business, technology and problem-solving in a professional environment, we'd love to hear from you. Please note: visa sponsorship is not available for this role.
