INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates.
Job title: Service Delivery Manager
Salary: PO6 £51,356 - £54,495
Hours: 37
Contract: Temporary (12 months)
Location: Highways Maintenance Depots (Pottery, Seacroft, Henshaw)
As Service Delivery Manager, you will thrive on collaborating with diverse teams, solving complex problems, managing administrative tasks efficiently, and providing exceptional customer service to ensure the smooth running of operations and the satisfaction of stakeholders.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.
About you
As a Service Delivery Manager, you will bring to the role:
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Strong organisational and time management skills to handle multiple tasks and meet deadlines efficiently.
- Excellent communication skills, both written and verbal, for liaising with stakeholders at all levels.
- Attention to detail and accuracy in managing data and processing information.
- Proficiency in relevant IT systems such as Microsoft Office.
- A proactive, problem-solving approach to address challenges and improve processes.
About the role
This is a 12 month opportunity as Service Delivery Manager, you’ll play a crucial role in ensuring the smooth delivery of key projects within our Highways Maintenance Department, supporting the team by managing vital administrative tasks, coordinating communication between stakeholders, and helping drive efficiency across the board. Your contributions will be essential to the success of the team, providing the backbone for operational excellence and making a tangible impact on the organisation's goals.
The role is integral to our Highways Maintenance team, which is responsible for ensuring the safe and efficient upkeep of road networks. Your role will be key in facilitating communication between the Highways Maintenance team and other departments, helping to streamline processes and keep essential services running smoothly for the community.
What we offer you
We take pride in offering the best employee experience, with benefits including:
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a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
How to apply
Please complete and submit your experssion of interest.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Jason Boasman, Highways Maintenance Manager, email
[email protected] or call 07562 439069.
We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Ensure you are eligible before applying.
Job Description
Job Purpose The delivery of highway maintenance services.
Responsibilities
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Prepare work programmes and manage the allocation of resources to meet service delivery priorities;
- Deliver reactive, routine and planned highway maintenance works and rechargeable schemes to agreed quality standards and within agreed estimates;
- Produce annual and specific estimates;
- Ensure the effective day to day organisation of specified groups of staff in accordance with Council and Departmental policies and practices.
- Manage the control of sub-contractor’s work including its measurement and certification for payment.
- Ensure adherence to procedures under the New Roads and Street Works Act 1991 and procedures in relation to dangerous occurrences and accidents within the Highway.
- Participate in the Senior Officer Winter Maintenance rota.
- Supervise winter maintenance activities and other emergencies both in and out of normal hours.
- Co-ordinate service delivery with externally contracted services to ensure the overall objectives of the service are met;
- Represent Highways Services and the Council on local and national bodies and groups;
- Investigate and resolve requests, reports and complaints from Members, MPs and the general public regarding the work of the section;
- Ensure service delivery is customer focused.
- Prepare reports and correspondence;
- Provide technical advice and support on aspects of highways maintenance and construction;
- Manage and control the Highways Service Delivery team budget and monitor and support the control of expenditure against works budgets;
- Monitor and manage service performance;
- Assist The Highways Maintenance Manager in co-ordinating the management objectives of the Service;
- Deputise for The Highways Maintenance Manager as and when required;
- Lead, co-ordinate and administer the work of the section;
- Maintain staff morale and performance and manage staff discipline and attendance in accordance with current procedures;
- Undertake duties of Designated Officer for Disciplinary/Grievance proceedings;
- Take responsibility for developing your own performance within the job.
- Support the development of staff within the team following the current staff development procedures.
- Work within the Departmental Safety Policy taking responsibility for your own safety and that of others.
- Take responsibility for procedures in respect of accidents and dangerous occurrences in the Highway;
- When carrying out the duties of the post, and as an employee of the Council consider the implications of the Council’s:
- Core Values
- Equal Opportunities Policy
- Environmental Policy.
- Comply with Standing Orders, Financial Procedures and Quality Assurance procedures.
Qualifications
Chartered Civil Engineer or Incorporated Engineer or equivalent appropriate experience in Highway Maintenance and Construction.
Essential Requirements
It is essential that the candidate should be able to demonstrate the following criteria for the post. Candidates will only be shortlisted for interview if they can demonstrate that they meet all the essential requirements.
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Experience of managing a geographically dispersed workforce
- 5 years minimum experience of highway engineering
- HNC Civil Engineering.
- Knowledge of highway materials.
- Experience of winter maintenance.
- Good communication both written and verbal.
- Good standard of numeracy.
- Ability to supervise staff and contractors.
- Possession of a full driving licence
- Experience of production of estimates and of expenditure control.
- Ability to work as part of management team.
Able to cope with responsibilities.
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Essential Behavioural and Other Characteristics
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Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon
- Able to understand and observe Leeds City Council equality and diversity policies.
- Carry out all duties having regard to an employee’s responsibility under Health and Safety Policies.
- Willingness to actively participate in training and development activities.
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities.
- Be aware of and comply with Leeds City Council policies and procedures.
- Be aware of and support difference ensuring equality for all, working in an anti-discriminatory manner, upholding, equality & diversity.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse, reporting any concerns to the appropriate person.
- The Council has adopted a flexibility protocol and the role will be expected to work within these parameters.
Desirable Requirements
It is desirable that the candidate should be able to demonstrate the following criteria for the post. Candidates are not required to meet all the desirable requirements however these may be used to distinguish between candidates.
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Knowledge of highway law and contract administration.
- Experience of Quality Assurance Systems.
- Knowledge of computerised systems.
- Experience of Highways Act procedures.
- Honours Degree in Civil Engineering.
- Chartered Engineer Status.
