Technical support engineer Work, Jobs in Bromley, Gtl (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Computer networking
- SharePoint
- Training & development
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
5d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
7d

Discover related jobs

Based on your search for technical support engineer jobs.

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply
8d
Technology Support Senior Analyst
Bank of America —Bromley
We offer 26-weeks paid maternity leave, 16-weeks paid paternity leave and inclusive family leave arrangements for working parents and carers including 20 days…
3d

I want to receive the latest job alerts for technical support engineer in bromley, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near bromley, gtl

2nd Line Support Engineer jobs in Basildon

Senior Security Engineer jobs in London

2nd Line Support Engineer jobs in Hertford

Project Engineer jobs in Aberdeen

2nd Line Support Engineer jobs in Milton Keynes

2nd Line Support Engineer jobs in Huddersfield

2nd Line Support Engineer jobs in Manchester

Family Support Worker jobs in Leicester

Customer Engineer jobs in Littlehampton

Junior Network Engineer jobs in London

Customer Engineer jobs in London

Customer Engineer jobs in Bath

Senior Security Engineer jobs in Remote

Senior Security Engineer jobs in Royal Tunbridge Wells

Senior Security Engineer jobs in Manchester M3

Senior Security Engineer jobs in Manchester

Information Security Officer jobs in London

Mechanical Design Engineer jobs in London

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Mentoring junior staff
Ticket management
Firewall
Ticket management systems
Computer networking
SharePoint
Customer support
VMWare
Training & development
Intune
Help desk

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

technical support engineer jobs in bromley, gtl

2nd Line Helpdesk Engineer - Basildon or Yateley Office

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

Discover related jobs

I want to receive the latest job alerts for technical support engineer in bromley, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected