AI Enablement Specialist, Associate Director
Fitch Group is currently seeking an AI Enablement Specialist, Associate Director based out of our London office.
As a leading, global financial information services provider, Fitch Group delivers vital credit and risk insights, robust data, and dynamic tools to champion more efficient, transparent financial markets. With over 100 years of experience and colleagues in over 30 countries, Fitch Group’s culture of credibility, independence, and transparency is embedded throughout its structure, which includes Fitch Ratings, one of the world’s top three credit ratings agencies, and Fitch Solutions, a leading provider of insights, data and analytics. With dual headquarters in London and New York, Fitch Group is owned by Hearst.
Fitch's Technology & Data Team is a dynamic department where innovation meets impact. Our team includes the Chief Data Office, Chief Software Office, Chief Technology Office, Emerging Technology, Shared Technology Services, Information Security and Tech & Data Delivery Enablement. Driven by our investment in cutting-edge technologies like AI and cloud solutions, we’re home to a diverse range of roles and backgrounds united by a shared passion for leveraging modern technology to drive projects that matter to our organization and clients. We are also proud to be recognized by Built In as a “Best Place to Work in Technology” 3 years in a row. Whether you're an experienced professional or just starting your career, we offer an exciting and supportive environment where you can grow, innovate, and make a difference.
Want to learn more about a career in technology and data at Fitch?
Visit: https://careers.fitch.group/content/Technology-and-Data/
About the Team
AI Enablement and Governance is a highly visible, cross-functional team within Emerging Technology, driving the safe, responsible, and value-driven adoption of AI across Fitch. We operate across two complementary pillars: AI Governance ensures AI at Fitch is safe, compliant, explainable, and regulator-ready, while AI Enablement ensures AI at Fitch is adopted, understood, and delivering real business value. We partner closely with business and technology leaders to bring the right AI capabilities to Fitch and help every colleague use them effectively.
How You’ll Make an Impact:
Communications, Campaigns & Knowledge Hub
- Run AI communications, campaigns, and events across written, video, and in-person formats to increase awareness and informed use of AI at every level of the company. Coordinate internal champions and bring in external speakers to keep the program fresh.
- Curate Fitch's AI knowledge hub, a central resource of vetted use cases, prompts, and patterns so every team starts from what already works.
Learning & Training Coordination
- Coordinate Fitch's emerging AI learning and training efforts, spanning AI literacy for everyone, role-based training, and advanced sessions for power users across business and technology tracks. Bring together content from center of excellence and Tech & Data teams, and from platform vendors, so colleagues see one coherent learning journey.
- Equip colleagues to maximize the value of Fitch's AI tools, surfacing high-impact use cases, sharing prompting techniques and proven patterns, and coaching teams through real workflows so the tools translate into faster, better day-to-day work.
- Coordinate pro-code AI development resources and training for engineering and technical colleagues, covering AI coding assistants, agent frameworks, and developer tooling, and partnering with Tech & Data teams so enablement stays aligned with how those platforms are built, governed, and deployed.
Emerging Technology Platforms & Support
- Monitor emerging AI platforms, tools, and capabilities, tracking vendor roadmaps, new releases, and market developments, and translating what matters into practical guidance on what Fitch should pilot, expand, or retire.
- Provide ongoing support for emerging platform needs, acting as a first point of contact for colleagues working with new AI tools, triaging questions and feature requests, and partnering with Tech & Data teams on rollouts, change management, and support tailored to different user groups (Analytical, Commercial, Operations, Technology).
- Facilitate forums, office hours, and knowledge-sharing communities, working with advocates across business functions to drive engagement, surface needs, and give colleagues a place to share learnings and collaborate.
Measurement & Value Realization
- Track AI usage at Fitch, partnering with analytics teams to establish baseline metrics such as usage, quality, time saved, and business outcomes. Run the voice-of-user program (surveys, interviews, champion feedback) to ground the numbers in real experience.
- Produce adoption and impact reporting to Emerging Technology leadership and senior business stakeholders, showing measurable results of AI initiatives.
You May be a Good Fit if:
- Bachelor's degree in communications, learning and development, business administration, information systems, or a related field.
- 5+ years in technology enablement, change management, internal communications, or learning and development, with hands-on experience designing role-based training programs and measuring how well they work.
- Strong, adaptable communication skills with ability to shift style, tone, and level of technical detail fluidly depending on the audience, from junior colleagues to executive leadership. Confident presenting, facilitating, and storytelling across multiple formats.
- Hands-on familiarity with enterprise AI tools (e.g., Anthropic Claude, Microsoft Copilot) with ability to explain their value clearly to non-technical audiences. Experience defining and reporting on adoption or program metrics.
What Would Make You Stand Out:
- Genuine passion for AI and emerging technology, and the ability to inspire that same enthusiasm in others through compelling videos, workshops, campaigns, and stories.
- Experience curating internal and external speakers, with judgment about which speakers will land with which audiences and add real value to an event.
- Experience building and running champion networks or communities of practice at scale, with a track record of keeping a community of advocates engaged across a large organization.
- Video production, content curation, and storytelling, with experience producing polished internal communications and managing a library of resources for different audiences.
- Ability to distil complex, ambiguous information into structured recommendations that drive senior decision-making, such as turning a messy pilot result into a clear go/no-go memo.
- Background in financial services or a similarly regulated industry, with an understanding of how technology adoption intersects with operational, compliance, and reputational considerations.
Why Choose Fitch:
- Hybrid Work Environment: 2 to 3 days a week in office required based on your line of business and location
- A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
- Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
- Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
- Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
- Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
- Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interest or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
