Level 3 support analyst Work, Jobs in Pontefract, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Data Engineer Apprentice
QA Apprenticeships —York
- £18,000 - £20,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Level 3 Support Analyst - AI Specialist
Anaplan —York
- Azure
- Engineering
- English
Quick apply
Performance Analyst - Yorkshire and the Humber Probation Service - Performance and Quality - Various Locations (Full Time)
HM Prison & Probation Service —Barnsley
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4h
Clinical Informatics Analyst
Hill Brow Partnership —Barnsley
- Full-time
- Data analysis skills
- Analysis skills
- Presentation skills
- Free parking
Quick apply
1d
QA Test Analyst
interactive investor —Leeds
- From £32,000 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Technical Support Analyst - SketchUp
Trimble —Leeds
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
14d
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Windows
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
12d
Senior User Researcher, CFT Demand and Early Resolution Division in Civil
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- IT
- Annual leave
- Employee discount
14d
Apprenticeships Compliance and Management Information Co-ordinator
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Employee discount
4d
Data Scientist (Industrialisation)
HM Revenue and Customs —Leeds
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Machine learning
- Work from home
6d
Junior Data Analyst
Terberg DTS —Elland
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
5d
Scientist - 35659
Environment Agency —Leeds
- £34,320 a year
- Full-time
- Presentation skills
- Communication skills
- HTML
- Free parking
- Flexible schedule
Senior Policy Adviser on Child Proceedings Policy
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
Family and Relationships Policy Adviser
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
4h
BUSINESS ANALYST L4(CONTRACT)
Wipro Limited —Leeds
Senior Policy Designer, CFT Demand and Early Resolution Division
Ministry of Justice —Leeds
- £50,001 - £60,001 a year
- Part-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Employee discount
14d
Inventory Analyst
Arthrex —Sheffield
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
5d
Senior Data Analyst
Green Systems Consulting —Sheffield
- £60,000 - £71,000 a year
- Full-time
- SQL
- AWS
- Communication skills
- Free parking
- Annual leave
Quick apply
14d

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

Quick apply

Refine Your Search

level 3 support analyst jobs in pontefract, wyk

Service Desk Analyst - Tier I

Data Engineer Apprentice

Level 3 Support Analyst - AI Specialist

Performance Analyst - Yorkshire and the Humber Probation Service - Performance and Quality - Various Locations (Full Time)

Clinical Informatics Analyst

QA Test Analyst

Technical Support Analyst - SketchUp

Senior Policy Adviser, MoJ/HMPPS Joint Strategic Policy Unit

IT Support Analyst -2nd Line

Senior User Researcher, CFT Demand and Early Resolution Division in Civil

Apprenticeships Compliance and Management Information Co-ordinator

Data Scientist (Industrialisation)

Junior Data Analyst

Scientist - 35659

Senior Policy Adviser on Child Proceedings Policy

Family and Relationships Policy Adviser

BUSINESS ANALYST L4(CONTRACT)

Senior Policy Designer, CFT Demand and Early Resolution Division

Inventory Analyst

Senior Data Analyst

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