Interim General Manager – Innoflate Newport
Job Type: Full-Time, Permanent
Salary: Up to £36,000 per annum plus performance related bonus
Benefits: Employee Discounts Discounted Food, Staff Discounts, Free On-Site Parking, Progression Opportunities
Shift Pattern: Variable (including weekends and evenings)
Join Innoflate at an Exciting Stage of Growth
Innoflate is the next generation of giant inflatable parks — a fast-growing, high-energy leisure brand with seven sites across Scotland, England and Wales, now excitedly recruiting for an experienced Interim General Manager to lead our Newport location. We deliver unforgettable experiences for families, party groups, and corporate events. With rapid expansion and new opportunities ahead, now is an incredible time to join the business. As we grow, so will your opportunities for development and progression.
About the Role
As the General Manager of Innoflate Newport, you will take the lead in running a vibrant, fast-paced inflatable adventure park. You’ll drive exceptional safety standards, deliver memorable customer experiences, and create a positive, energetic culture for your team. This is a hands-on leadership role suited to someone who thrives in a lively, people-centred environment.
Key Responsibilities
Operational Excellence
- Lead all day-to-day park operations, ensuring high standards of safety, cleanliness, and visitor satisfaction
- Oversee Duty Managers and ensure all operational, cleaning, and safety checklists are completed
- Maintain effective staffing levels across all areas of the venue
Café & Parties
- Deliver smooth and efficient café service with full adherence to food safety standards
- Manage stock levels, cleanliness, and timely service
- Oversee successful party and group event delivery
Reception & Guest Experience
- Manage booking diaries, monitor capacity, and optimise usage
- Ensure all reception staff are fully trained in brand standards
- Resolve customer queries and complaints promptly
Health & Safety
- Complete daily venue safety checks
- Ensure compliance with all fire safety, food safety, and operational regulations
- Escalate any issues immediately to the Senior Leadership Team
People & Culture
- Recruit, train, and motivate your team to deliver outstanding visitor experiences
- Lead monthly team meetings and ongoing development plans
- Maintain a positive, fun, and collaborative environment
Financial Leadership
- Manage payroll, banking, petty cash, and invoice submissions
- Support revenue generation and maintain cost control in line with company forecasts
- Present monthly performance updates to the Senior Leadership Team
What We’re Looking For
- Minimum 3 years’ management experience
- An enthusiastic person boasting a sincere passion for developing people
- Strong leadership and communication skills
- Experience in a customer-focused, fast-paced environment
- Excellent organisational and problem-solving abilities
- Eligibility to work in the UK
Be Part of Something Bigger
If you're an energetic and people-focused leader ready to join a thriving, exciting leisure brand, we’d love to hear from you. Apply now and help shape the future success of Innoflate Northampton.
Job Type: Full-time
Pay: £32,000.00-£36,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate:
- Newport NP19 4QR: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- This role is an on site role, does this fit with what you are looking for?
- Our General Managers work variable shifts including weekends, 5 days over 7. Does this align with your availability?
Experience:
- Management: 3 years (preferred)
Work Location: In person
