Technical support engineer Work, Jobs in Accrington, Lan (with Salaries)

Product Specialist/Support Engineer (entry level)
WeBuyAnyCar —Manchester
- Communication skills
Quick apply
8d
Technical Support Engineer
Telana —Preston
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
2nd Line Modern Workplace Engineer
LIMA —Salford
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
- Employee assistance programme
14d
2nd Line Modern Workplace Engineer
LIMA Networks LTD —Salford Quays
- £35,000 - £45,000 a year
- Weekend availability
- Hybrid work
- Azure
- SharePoint
Quick apply
14d
EUC Engineer
CGI —Manchester
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Technical & Quality Support Engineer
Advanced Metallurgical Services Ltd —Oldham
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Engineering
- Laboratory experience
- Business development
Quick apply
21h
3rd Line Support Engineer
Humnize —Manchester
- £40,000 - £45,000 a year
- Mentoring
Support Services Engineer
Advania UK —Manchester
- £26,000 - £29,000 a year
- Hybrid work
- Azure
- Communication skills
6d
1st Line Support Engineer
razorblue Careers —Salford
- £26,500 a year
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
Quick apply
1d
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Schematics
- Engineering
- English

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IT Technician and Admin Support
Ribblesdale School —Clitheroe
Alongside your technical responsibilities, you will be responsible for maintaining IT records, supporting the administration of key digital platforms and…
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5d
3rd Line Support Analyst
Chubb Fire & Security —Shadsworth with Whitebirk
Telephony or contact centre platform support experience. Act as an escalation point for complex technical incidents and service requests, supporting both…
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technical support engineer jobs near accrington, lan

Product Specialist/Support Engineer (entry level)

WeBuyAnyCar -
Manchester

Quick apply

Job details

8 days ago

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
IT service management
Ticket management
Incident documentation
Internal department liaison
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
Help desk

Full job description

About The Role

The Role

As a Support Engineer / Product Specialist, you will play a key role in supporting our internal systems and ensuring a seamless experience for colleagues across the business. You’ll act as the bridge between users and technology—troubleshooting issues, improving processes, and contributing to product enhancements.

This is an ideal opportunity for someone starting their career in IT, support, or product operations.

Key Responsibilities

Develop a strong understanding of our internal systems and bespoke products, including features, functionality, and business impact.
Act as a subject matter expert for our Retail Purchasing system, supporting teams such as Finance, Marketing, Transport, Customer Support, and Retail.
Provide first and second-line support via phone, email, and face-to-face queries.
Log, manage, and resolve incidents and service requests using our IT Service Management (ITSM) system.
Troubleshoot technical issues, perform diagnostics, and aim to achieve a high first-time fix rate (target ~80%).
Escalate complex or unresolved issues to third-line support where necessary, ensuring clear documentation and handover.
Work in line with ITIL best practices, ensuring tickets are handled efficiently and consistently.
Collaborate with Product and Development teams by sharing feedback on system performance, user experience, and improvement opportunities.
Maintain accurate records of issues, resolutions, and system changes.

What You’ll Bring

Problem-Solving Skills: Ability to investigate issues, identify root causes, and implement effective solutions.
Customer-Focused Mindset: Friendly, patient, and empathetic approach when supporting users of varying technical ability.
Adaptability & Curiosity: Willingness to learn new tools, systems, and technologies in a fast-paced environment.
Attention to Detail: Ability to document issues clearly and follow processes accurately.
Time Management: Capable of prioritising tasks, managing workload, and meeting deadlines.
Communication Skills: Clear and professional communication, both written and verbal.
Team Player: Comfortable working collaboratively across multiple departments.

Nice to Have (Not Essential)

Basic understanding of IT support concepts (e.g., networks, hardware, software troubleshooting)
Familiarity with ticketing systems or ITIL practices
Interest in technology, systems, or product development

What We Offer

Full training and structured onboarding
Ongoing learning and development opportunities
Clear career progression pathways within IT, Product, or Engineering
A fast-paced, supportive, and collaborative working environment
Opportunity to make a real impact in a rapidly growing business

Additional Expectations

Maintain professionalism and confidentiality at all times
Develop a strong understanding of the wider business and how systems support operations
Be flexible and willing to take on additional responsibilities as required

About Us

We’re webuyanycar.com, the UK’s leading car-buying service, with over 500 branches nationwide and growing fast. Behind the scenes, our teams and technology keep everything running smoothly—and that’s where you come in. If you’re keen to learn, enjoy helping others, and want to be part of a supportive, fast-moving environment, you’ll fit right in.

Quick apply

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technical support engineer jobs in accrington, lan

Product Specialist/Support Engineer (entry level)