Marcus by goldman sachs, quality assurance manager, associate, birmingham Work, Jobs in Alcester, War (with Salaries)

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
3d
Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Mentoring
- Communication skills
- Employee assistance programme
Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Marcus by Goldman Sachs, Workforce Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Communication skills
- Banking
- Employee assistance programme
11d
Specialist Counsellor
Resources for Autism —Birmingham
- £18,720 - £21,000 a year
- Temporary
- Hybrid work
- Microsoft Office
- Master's degree
- IT
- Employee assistance programme
- Flexible schedule
Quick apply
Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid
Resillion —Birmingham
- £27,000 - £34,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Business
Quick apply
Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Presentation skills
- Communication skills
- Banking
- Employee assistance programme
Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Banking
- Employee assistance programme
7d
Accredited Psychological Therapist
Meadows Psychology Service —Birmingham
- £30,000 - £45,000 a year
- Part-time
- Hybrid work
- Master's degree
- Organisational skills
- IT
- Health & wellbeing programme
- Work from home
Quick apply
11d
Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
- Employee assistance programme
Marcus by Goldman Sachs, Call Center Representative, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Customer service
- Communication skills
- Banking
- Employee assistance programme
Head of Area
Rethink Mental Illness —Birmingham
- £45,284 - £54,942 a year
- Full-time
- Continuous improvement
- Travel
- Contracts
- Annual leave
- Employee assistance programme
13d
Features & News Editor
Aidem Digital CIC —Birmingham
- £80 a day
- Hybrid work
- English
- Organisational skills
- In-person
- Flexitime
- Work from home
Quick apply
Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Employee assistance programme
Housing Support Worker – Supported Exempt Accommodation
Elmfield Housing —Birmingham
- £26,325 a year
- Full-time
- Microsoft Office
- In-person
- Care plans
- Annual leave
Quick apply
Customs Clerk UK & Ireland
Carousel Logistics —Birmingham
- £36,500 a year
- 8 hour shift
- Microsoft Excel
- IT
- Communication skills
- Free parking
- Employee discount
Sales Representative
Cabin Master —Studley
- From £35,000 a year
- Weekend availability
- Sales
- Customer service
- Travel
- Free parking
- Annual leave
Quick apply
11d
Clinical Territory Associate
Intuitive Surgical —Birmingham
- Day shift
- Up to 50% travel
- Sales
- English
Trial Manager - Birmingham Clinical Trials Unit - 54480 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Part-time
- Microsoft Access
- Word processing
- Administrative experience
- Annual leave
- Sick pay
12d
Intelligence Analyst
NetWatch Global —Birmingham
- £24,697 a year
- Full-time
- Hybrid work
- English
- Bachelor's degree
- IT
- Store discount
- Health & wellbeing programme
Quick apply
11d

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marcus by goldman sachs, quality assurance manager, associate, birmingham jobs near alcester, war

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham

Goldman Sachs -
Birmingham

Apply Now

Job details

Full-time
3 days ago

Benefits

Employee assistance programme

Qualifications

Microsoft Powerpoint
Microsoft Word
Sourcing
Microsoft Excel
Microsoft Access
R
Microsoft Office
Analysis skills
Project management
Presentation skills
Predictive analytics
SPSS
Leadership
Communication skills
Banking
Python

Full job description

OUR IMPACT
Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design.

Marcus by Goldman Sachs
As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

Job Summary

We are seeking an experienced and dynamic workforce management leader to join our team to be responsible for managing the workforce requirements and high volume hiring process for the Marcus by Goldman Sachs Delivery team globally. The customer focused contact center and fraud operations is the front line of the business and ensuring we are sufficiently resourced is critical to supporting the growth of the business. This role will ensure the successful build out of teams across India, UK and US, ensuring we are appropriately resourced, streamlining the process and ensuring we are positioned as an employer of choice.

Responsibilities

Strategy: partner with Delivery management to develop, maintain and execute short and long-term workforce plans to meet high growth demands of the business including goals, timelines, milestones and approach

Improvement: identify areas for improvement in forecasting and hiring process, implementing enhancements to streamline and optimize

Collaboration: partner with Delivery, Finance, Marketing and HCM partners to ensure hiring requirements and execution meet business growth plans and initiatives, delivering on key service level targets

Reporting: provide regular reporting to senior stakeholders relating to the delivery center forecasting, resource plan and hiring process (candidate flow, pipeline, issues management)

Risk Management: manage resource plan execution, identify blockers and partner with stakeholders to optimize processes

Operational process management: ensure system updates, roles opened and sourcing in accordance with resource plans

Skills

Experienced in forecasting and managing short and long-term resource plans, contact center operations preferred

Experienced in project management, including end-to-end process design, execution, monitoring, risk identification and mitigation

Self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment

Excellent interpersonal, organizational, verbal and written communication skills

Demonstrates confident and clear leadership including experience meeting and presenting to senior executives

Analytical skills, including advanced critical thinking skills to identify factors with greatest effects on models and anticipate emerging trends

Experience in designing, reporting and delivering on KPIs

Ability to prioritize based on business needs and adaptable to changing needs and requirements

Strong customer focus and commitment to delivering exceptional service

Strong problem solving skills and experience in identifying and resolving issues

Basic Qualifications:

Degree educated or relevant experience

Minimum of 5-7 years of experience in managing workforce resource plans, including predictive resource modeling, execution, and communication with senior levels

Minimum of 5 years of leadership experience, managing and developing a team

Experience in project management including process design, improvement, execution, and KPI reporting

Experience meeting with and presenting to senior executives, demonstrating strong executive presence

Strong skills in Microsoft Office (Excel, PowerPoint, Word, Access)

Strong judgment and comfort with handling multiple projects and deadlines

Preferred Qualifications

Experience in a digital or retail banking environment (deposit products would be ideal)

Experience developing staffing forecasts and plans for multi-channel, multi-provider contact centers

Preferred experience with predictive analytics (SPSS, SAP, R and/or Python)

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.

We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.

Holiday & Vacation Policies

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees’ priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

Child Care & Family Care

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer.

Opportunity Overview

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CORPORATE TITLEVice President

language

OFFICE LOCATION(S)Birmingham

account_balance

DIVISIONCorporate and Workplace Solutions

Apply Now

Refine Your Search

marcus by goldman sachs, quality assurance manager, associate, birmingham jobs in alcester, war

Marcus by Goldman Sachs, Delivery Workforce Planning and Hiring Process Manager, Vice President, Birmingham

Marcus by Goldman Sachs, Customer Operations Manager, Associate, Birmingham

Marcus by Goldman Sachs, Contact Centre QA Manager, Associate, Birmingham

Marcus by Goldman Sachs, Workforce Analyst, Birmingham

Specialist Counsellor

Cyber Security - Scoping & Client Engagement Coordinator - Graduate with work experience - Salary - £27K - £34K - Birmingham/Hybrid

Marcus by Goldman Sachs, Operational Risk Analyst, Analyst, Birmingham

Marcus by Goldman Sachs, Team Leader, Analyst, Birmingham

Accredited Psychological Therapist

Compliance, Financial Crime Compliance, Risk Assessment and Controls, Associate, Birmingham

Marcus by Goldman Sachs, Call Center Representative, Birmingham

Head of Area

Features & News Editor

Marcus by Goldman Sachs, Fraud Investigations and Operations Team Leader, Analyst, Birmingham

Housing Support Worker – Supported Exempt Accommodation

Customs Clerk UK & Ireland

Sales Representative

Clinical Territory Associate

Trial Manager - Birmingham Clinical Trials Unit - 54480 - Grade 6

Intelligence Analyst

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