Box office advisor Work, Jobs in Alderholt, Dor (with Salaries)

Box Office Advisor
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- £10,575 a year
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- Microsoft Word
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- Communication skills
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Box Office Advisor

Wiltshire Creative -
Salisbury

Apply Now

Job details

Part-time
£10,575 a year
1 day ago

Qualifications

Microsoft Word
Ticket sales
Computer literacy
Microsoft Office Suite
Complaint handling
Canva
Safeguarding procedures
Customer interaction
Communication skills
Marketing

Full job description

Apply via our portal

Hours: 16 per week, variable shifts including regular Saturdays and evenings

Pay: £26,437 per annum pro rata, which equates to £10,575 for hour worked

About the Role

Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events.

They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.

Key Responsibilities

Box Office Operations and Administration

Sell tickets for productions and other events taking place across Wiltshire Creative’s sites, either face to face, by telephone or by email
Sell tickets for external events where Wiltshire Creative is engaged as a sales agent
Sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks
Follow correct cashing up procedures and reconciling takings
Undertake school, corporate and group bookings and complete any follow up work
Support the Development team with supporter enquiries
Encourage small scale donations from audiences at the time of booking
Maintain an organised and efficient Box Office environment
Ensure the accurate and timely distribution of tickets including e-tickets, collection and posting
Maintain accurate customer records in line with Wiltshire Creative’s Privacy Policy
Support the Box Office Manager with administrative tasks as required
Participate in training sessions and team meetings

Customer Service

Provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative
Treat all visitors with dignity and respect, abiding by safeguarding procedures at all times
Collect and record customer feedback as required to help improve service and operations
Address customer complaints or issues promptly and escalate to the Box Office Manager when necessary
Understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome
Develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences
Ensure excellent stewardship of donors in all interactions with the organisation
Ensure front of houses spaces are functional, tidy and welcoming for all
Clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required

Marketing

Create simple communications collateral using Canva
Ensure marketing materials are kept up to date and tidy in the foyer and front of house areas
Assist with marketing initiatives as requested from time to time
Support marketing team with keeping local listings pages updated

General

Always act in the best interests of Wiltshire Creative
Take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
Agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
Maintain confidentiality in all areas relating to Wiltshire Creative
Maximise income and minimise expenditure wherever possible
Be flexible and to undertake any other reasonable duties as requested by Management

About You

You will have previous customer service experience and be motivated by providing outstanding customer care
You will possess strong written and verbal communication skills
You will be organised and with an ability to calmly manage workloads during busy periods
You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software
You will be a team-player but able to work proactively and with initiative individually
You must have the ability and willingness to work flexible hours, including evenings and weekends
You will have a passion for the arts and an interest in theatre

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box office advisor jobs in alderholt, dor

Box Office Advisor

Customer Advisor - Private Medical Insurance

Relief Pharmacist

Technical Director – Coastal Engineering

Electrical Network Designer

Electrical Design Quality Engineer

Quantum Cryptography Architect

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About the Role

Key Responsibilities

Box Office Operations and Administration

Customer Service

Marketing

General

About You

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