Are you ready to chart your own career path? With our refreshed strategy, we’re building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location: Cirencester Office
Workplace Type: Hybrid
Employment Type: Permanent
Seniority: Associate
The Software Asset & Contracts Oversight department plays a vital role within Technology Operations, ensuring SJP maximises the value, compliance and performance of its software estate. The department manages the full software lifecycle—from assessing needs and procuring applications through to provisioning, optimisation and retirement—while maintaining strict compliance with licence terms and supplier requirements. They also provide central oversight of software contracts and technology suppliers, ensuring due diligence is completed and agreements are effectively managed across the organisation. It is a specialist function, shaping strategy, driving cost efficiency, strengthening controls and ensuring SJP uses software responsibly, effectively and in line with policy.
Reporting to the Head of Software Asset and Contracts Oversight, the Technology Software and Contracts Analyst will be involved with managing and administration of software lifecycle and contracts oversight. This role is responsible for technology contract administration and reporting, alongside managing software purchases and renewals. It includes software licence provisioning through ServiceNow, maintaining accurate records and entitlements, and ensuring clear oversight of technology business ownership. The role also involves close collaboration with third-party suppliers, business owners, technical teams and procurement to resolve queries, support supplier onboarding and ensure smooth operational delivery.
- Managing software Lifecyle activities from purchasing to termination.
- Technology contracts administration and reporting on Service Now.
- Aligning with Business owners to keep all contracts updated.
- Reporting on software spend, cost savings, cross charging, usage and software installation reports from admin portals and SNOW tool.
- Involved in quote sourcing, purchase order issues/follow ups, coordinate creation of suppliers and products on Unit 4 and deal with senior clients / supplier queries.
- Regularly housekeeping of Software Asset Management mailbox and Contract expiry notifications
- Supporting Technology supplier business owners in evidencing appropriate contracts and purchase records and license oversight: Sharing policy, processes and be the point of contact for support and escalations.
- Providing third-party contract reporting as required and assist Supplier onboarding, Procurement and Technology business owners with the supplier assessment questionnaire (TPAQ) activities.
- Working knowledge of the Third-party app that manages Technology suppliers.
- Awareness of Third-party Governance requirements, DD process, supplier review schedules, governance policies and procedures.
- Provide ad-hoc/limited support for SJPIM and SJP Asia compliance reporting provisions.
- Software provisioning with knowledge of SNOW tool and monitoring license compliance Dashboard to report excess or shortfall.
- Update SNOW tool with entitlement details.
- Be aware of software and procurement policies and provide guidance to business.
We’re looking for an organised and detail-focused analyst with a keen interest in software, contracts, and technology operations, keen to develop skills across the software lifecycle and supplier management. A proactive team player who communicates clearly, builds strong relationships, and supports efficient, well-governed processes.
- Experience in administrative or process-driven roles, managing high-volume workflows such as procurement, finance operations or contract administration
- Basic knowledge of software products and licensing concepts, with experience producing or supporting reporting activities
- Strong data handling skills with excellent attention to detail and accuracy when maintaining records, contracts and entitlement information
- Ability to manage multiple tasks and deadlines in a fast-paced environment, ensuring timely completion of renewals and purchasing activities
- Proven stakeholder communication skills, with experience working across internal teams and liaising with external suppliers or vendors
- Good understanding of structured processes and the ability to follow governance, policies and procedures consistently
- Exposure to software asset management (SAM) or software licensing concepts and lifecycle processes
- Experience using ServiceNow or similar contract / workflow management systems
- Experience supporting vendor management, procurement activities or supplier onboarding processes
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
- Competitive parental leave (26 weeks full pay)
- Private medical insurance (optional taxable benefit)
- 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at [email protected]
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you! Please submit an application by clicking ‘apply’ below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.
