Work, Jobs in Anstey, Lec (with Salaries)

Customer Ambassador
East Midlands Railway —Leicester
- £26,661.87 a year
- Annual leave
- Employee discount
2h
Customer Service Executive (Part-time)
International Workplace Group plc —Nottingham
- £25,500 - £28,000 a year
- Part-time
- Customer service
- In-person
- Guest services
7h
RETAIL ASSISTANT
Primark —Nottingham
- £13 an hour
- Weekend availability
- Communication skills
- Store discount
- Employee assistance programme
8h
Cardiac Rehabilitation Administration Assistant
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,272 a year
- Part-time
- Rehabilitation centre
- Data entry
- Organisational skills
8h
Kitchen Team Leader
Otter —Kegworth
- Full-time
- Management
- Inventory control
- Training & development
- Annual leave
- Employee discount
Quick apply
9h
Sales Consultant
David Lloyd Clubs —Leicester
- £27,040 a year
- Weekend availability
- Organisational skills
- Employee discount
10h
Participation Team Leader
Coventry City Council —Whoberley
- £45,091 - £52,413 a year
- Call to connect
- Experience working with children
- Organisational skills
- Leadership
11h
Conference Support Officer
Coventry City Council —Coventry
- £25,989 - £29,540 a year
- Organisational skills
- Communication skills
- Time management
11h
Section Planner [Off Track]
Network Rail —Derby
- £31,000 - £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
12h
Sales Assistant - Tamworth
Smyths Toys —Tamworth
- £11.00 - £12.90 an hour
- Temporary
- Customer service
- Cleaning
- Warehouse experience
- Store discount
- Employee assistance programme
13h
Senior Pest Technician/Pest Technician
Ecolab Inc. —Leicester
- Up to £27,270 a year
- Overtime
- Communication skills
13h
Screening Administrator
University Hospitals Coventry and Warwickshire NHS Trust —Rugby
- £25,272 a year
- Full-time
- Databases
- Teaching
14h
Stock Manager
NEXT —Leicester
- From £18,309 a year
- Part-time
- Leadership
- Employee discount
15h
Sales Assistant 12 Hours
The Entertainer —Stapenhill
- £11.15 - £12.71 an hour
- Temporary
- Customer service
- Merchandising
Quick apply
15h
Travel Consultant
Trailfinders —Nottingham
- £44,000 - £49,000 a year
- Sales
15h
Deputy Manager
Home Bargains —Leicester
- £37,020 a year
- Customer service
- Training & development
- Retail management
- Store discount
- Annual leave
Quick apply
15h
Payroll Administrator
Leicestershire Police —Leicester
- £31,749 - £35,772 a year
- Full-time
- Data entry
15h
Eyebrow Threader/Brow Expert
Superdrug —Leicester
- £13.30 an hour
- Customer service
- Store discount
- Employee discount
16h
Yard Operative
Copart —Corby
- £29,046 a year
- Monday to Friday
- Customer service
- Computer literacy
- Forklift
- Employee discount
- Life insurance
Quick apply
16h
Cafe Manager
Tesco UK —Hamilton
- £31,000 - £34,000 a year
- Full-time
- Serving
- Hospitality
- Sales
16h

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Customer Ambassador

East Midlands Railway -
Leicester

Apply Now

Job details

Fixed term contract
£26,661.87 a year
2 hours ago

Benefits

Annual leave
Company pension
Free or subsidised travel
Employee discount

Qualifications

Customer support
Customer interaction

Full job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and putting customers at the heart of our sustainable railway for the East Midlands. With over 2,600 employees, our people are the reason we are so successful, and the Station team make a crucial contribution to this.

Ten times accredited as a Top Employer and Gold accredited for Inclusive Employers Standards, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

Customer Ambassador – Fixed Term Contract – Leicester

Be the welcoming face of EMR and help make every customer journey a positive one.

Our Customer Ambassador are at the heart of the customer experience at our stations. As one of the first people customers may meet when they arrive, you’ll play an important role in creating a friendly, welcoming and safe environment for everyone travelling with EMR.

You’ll be there to greet customers, provide help and information, answer questions and offer guidance throughout their journey. Whether that’s helping someone find their platform, supporting a customer who needs additional assistance or simply providing a friendly face and a warm welcome, your positive attitude can make a real difference.

You will be the face of EMR at the station, and we’re looking for people with positive energy, a genuine passion for helping others, a can-do attitude and a strong work ethic to join our fantastic team in Leicester.

Customer Ambassadors will provide a friendly, visible and proactive presence, helping customers navigate their journey and ensuring they have the information and support they need.

Key responsibilities include:
Providing live train service and disruption information
Supporting customers with journey planning
Providing platform guidance and directions
Offering advice on ticket acceptance and validity
Providing information and guidance on Delay Repay
Supporting customers with rail replacement services
Helping customers with wayfinding and navigating the station
Providing onward travel information
Supporting queue management during busy periods
Proactively engaging with customers, offering reassurance and assistance where needed
Providing drink apology vouchers, as appropriate, along with other customer care items such as sweets or chocolates
Support with Passenger Assistance as and when required.

About you

You don’t need previous railway experience to become a Customer Ambassador. Previous experience in a customer-facing role would be advantageous, but it’s not essential.

What matters most to us is your attitude and your approach to customer service.

We’re looking for people who are:
Friendly, approachable and confident when speaking with customers.
Passionate about providing excellent customer service.
Positive, enthusiastic and able to bring energy to every interaction.
Calm and professional when dealing with challenging situations.
Hard-working, reliable and willing to go the extra mile for our customers.
Comfortable working as part of a team.
Able to communicate clearly with a wide range of people.
Proactive and willing to learn and develop within the role.

Full training will be provided to successful candidates, so if you have the right attitude and a passion for helping people, we’d love to hear from you.

Working with us

As a Customer Ambassador, you will be required to be flexible, working 35hrs per week over 5 days between Sunday to Saturday

As well as a competitive salary, we’ll also offer you:
Defined benefit pension scheme.
Free standard leisure travel on the EMR network and Train Operating Companies under Transport UK & LNER.
Friends and Family discounted tickets on the EMR network.
75% discount on national leisure travel (including partner and dependants).
Up to 32 days annual leave per year.
And many more benefits!

How to apply

Apply Now

Refine Your Search

jobs in anstey, lec

Customer Ambassador

Customer Service Executive (Part-time)

RETAIL ASSISTANT

Cardiac Rehabilitation Administration Assistant

Kitchen Team Leader

Sales Consultant

Participation Team Leader

Conference Support Officer

Section Planner [Off Track]

Sales Assistant - Tamworth

Senior Pest Technician/Pest Technician

Screening Administrator

Stock Manager

Sales Assistant 12 Hours

Travel Consultant

Deputy Manager

Payroll Administrator

Eyebrow Threader/Brow Expert

Yard Operative

Cafe Manager

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