Service delivery controller Work, Jobs in Appleton Thorn, Eng (with Salaries)

Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
14d
Quality Services Coordinator
Altrad —Warrington
Quick apply
Parts and Service Controller
Flannery Plant Hire —Warrington
- ERP systems
- Administrative experience
- Organisational skills
- Annual leave
- Employee assistance programme
Parts Administrator
Flannery Plant Hire —Warrington
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Finance Business Partner - Service
Haier Europe —Birchwood
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Analysis skills
Hire Controller
Wernick Hire —Bolton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
8d
Credit Controller
Savills —Manchester
- Annual leave
Operations Controller
CitySprint —Salford
- £28,123 a year
- Full-time
- Microsoft Office
- Annual leave
Quick apply
1h
Hotel Stores Controller
Tribe Manchester Airport —Manchester
- £13.03 an hour
- Part-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Hire Desk Manager
Nationwide Platforms —Birchwood
- Sales
- Customer service
- Team management
- Free parking
8d
F&B Cost Controller
Eastlands Venue Services Limited —Manchester
- Hospitality
- Microsoft Excel
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Service Delivery Controller
Bellrock Property and Facilities Management —Oldham
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health & wellbeing programme
- Annual leave
Quick apply
Stock and Supplier Performance Controller
Eden Ecommerce —Sandycroft
- From £14,000 a year
- Part-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Employee discount
- Sick pay
Quick apply
6d
Production Controller
Rolls-Royce Power Systems AG —Winsford
- Full-time
- Microsoft Office
1d
Production Controller
Rolls-Royce —Winsford
- Full-time
- Microsoft Office
22h
Credit Controller
HCRG Care Group —Runcorn
- £27,038 - £29,000 a year
- Microsoft Excel
- ERP systems
- Microsoft Office
- Employee discount
Quick apply
8d
Materials Controller
Freightliner —Crewe
- £28,015 - £29,539 a year
- Full-time
- Organisational skills
- Computer skills
Inventory Controller
Bunzl CareShop —Trafford
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Free parking
- Bereavement leave
Quick apply
8d
Performance Team Leader (Wirral)
Go North West —Birkenhead
- Supervising experience
- IT
- Communication skills
- Annual leave
14d
Labourer/Driver
Thomas Hardie Commercials Ltd —Deeside
- £37,024.33 a year
- Microsoft Outlook
- Communication skills
- Mechanical knowledge
- Free parking
- Sick pay
Quick apply
14h

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Hire Desk Team Leader

Hire Safe Solutions Ltd -
Runcorn

Quick apply

Job details

Permanent | Full-time
From £35,000 a year
14 days ago

Benefits

Free parking
Annual leave
Company pension
Private medical insurance
Referral programme
On-site parking

Qualifications

Management
Customer service
Microsoft Office
Supervising experience
Team management
Organisational skills
Communication skills

Full job description

Job Summary
Reporting to the Director of Operational Excellence, the Hire Desk Team Leader is responsible for supporting the day-to-day running of the hire desk, ensuring excellent customer service, efficient operations, and consistent service delivery.

This role acts as a key link between customers, sales, transport, fulfilment, engineering, and operations, helping to ensure powered access equipment is hired out safely, efficiently, and in line with company standards.

The Hire Desk Team Leader provides hands-on supervision to the team, supporting performance, resolving issues, and maintaining smooth operations.

Duties

Team Support & Supervision

Support, coach, and guide a team of Hire Desk Controllers
Assist in setting daily priorities and allocating workload
Act as the first point of escalation for team queries and issues
Support onboarding and training of new team members
Encourage a positive, customer-focused team environment

Customer Service

Support the handling of customer enquiries, quotations, and hire contracts
Ensure service standards are maintained across all customers
Resolve escalated customer issues in a timely and professional manner
Provide guidance on product selection, availability, and hire terms
Build strong day-to-day relationships with customers

Hire Desk Operations

Oversee daily hire desk activities including on-hires, off-hires, and extensions
Ensure accuracy of bookings, contracts, and system updates
Liaise with transport and engineering teams to support delivery and collection schedules
Ensure processes are followed in line with company policies

Systems & Processes

Support the effective use of hire desk systems and internal apps
Ensure data is accurate and kept up to date
Assist with improving simple processes to increase efficiency
Support basic reporting and data tracking

Commercial Support

Support Business Development Managers with account coordination and service delivery
Identify opportunities to maximise hires and utilisation
Assist in maintaining strong customer relationships to support repeat business

Quality & Performance

Support monitoring of key KPIs (e.g. response times, contract accuracy, customer service)
Help ensure consistency across customer interactions
Identify and flag opportunities for operational improvement
Follow all SHEQ procedures and company standards
Provide cover across the team during absences or peak periods

Experience

Experience in a hire desk, customer service, or coordination role
Previous supervisory or team leader experience
Strong communication and organisational skills
Ability to manage multiple priorities in a busy environment
Good working knowledge of hire desk systems and Microsoft Office
Customer-focused with a proactive, problem-solving approach
Knowledge of powered access equipment and regulations (desirable)

The Company

At Hire Safe Solutions, we’re proud to be a leading provider of powered access solutions and related products for working at height. Since our founding in 2013, we’ve built a reputation for being honest, reliable, and responsive.

We strive to be the most respected powered access provider by delivering exceptional service, uncompromising safety, and innovative solutions that elevate our customers’ success and set new standards across the industry.

We’re passionate about our customers, our team, and the power of innovation. Our business is constantly evolving to meet the changing needs of our clients and to stay ahead in a dynamic market.

Safety is at the heart of everything we do. With curious minds and a forward-thinking approach, we’re committed to being at the cutting edge of powered access technology. Our fast-paced, collaborative environment thrives on purposeful communication and genuine interest in our customers and their businesses.

We take pride in helping businesses deliver their projects successfully - offering expert guidance and tailored solutions so they can focus on what they do best: growing and making money.

When our customers succeed, we succeed. When our people grow, our business grows with them.

Why work with us

We're a fast-growing, people-first business where ideas turn into action and doing things right is how success is built.

Competitive salary
26 days annual leave + bank holidays
Private medical insurance & health cash plan
Group life assurance, critical illness cover & income protection
Pension - employer match up to 10%

Apply Now - Lets build a safer, sustainable future together.

Pay: From £35,000.00 per year

Benefits:

Company pension
Free parking
On-site parking
Private medical insurance
Referral programme

Experience:

Team management: 1 year (required)
Powered access or Plant: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

service delivery controller jobs in appleton thorn, eng

Hire Desk Team Leader

Quality Services Coordinator

Parts and Service Controller

Parts Administrator

Finance Business Partner - Service

Hire Controller

Credit Controller

Operations Controller

Hotel Stores Controller

Hire Desk Manager

F&B Cost Controller

Service Delivery Controller

Stock and Supplier Performance Controller

Production Controller

Production Controller

Credit Controller

Materials Controller

Inventory Controller

Performance Team Leader (Wirral)

Labourer/Driver

I want to receive the latest job alerts for service delivery controller in appleton thorn, eng

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