Tier 1 technical support engineer Work, Jobs in Apsley, Hrt (with Salaries)

Tier 1 Technical Support Engineer
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Computer networking
IT Support Analyst
Trainline —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Maintenance
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Communication skills
5d
Engineer MAM, PostProduction
Warner Bros. Discovery —London
- Weekend availability
- Hybrid work
- Engineering
- English
- AWS
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- IT
- In-person
- Employee assistance programme
Quick apply
Software Engineer IV
Indeed —London
- £98,000 - £148,000 a year
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Life insurance
Quick apply
Member of Technical Staff - IT Engineering
Reflection —London
- Full-time
- Linux
- Annual leave
Tier 2 - Support Engineer Production
Warner Bros. Discovery —Uxbridge
- Weekend availability
- Customer service
- Project management
- IT
GSI Solutions Engineer
TeamViewer Germany GmbH —London
- Remote
- APIs
- Communication skills
- Employee discount
Quick apply
Head of Data
Lawhive —London
- £120,000 - £180,000 a year
- Full-time
- Hybrid work
- AWS
- AI
- Annual leave
Technical Design Lead- Data Centres
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Project management
- Presentation skills
Automation and Digitalisation Manufacturing Engineer
John Crane —Slough
- Full-time
- Microsoft Office
- Assembly
- Bachelor's degree
Quick apply
Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M
Safran Engineering Services UK Limited —Pitstone
- Engineering
- Project management
- Bachelor's degree
Quick apply
Endpoint Engineer
Fitch Group —London
- Azure
- Master's degree
- AI
Associate Hydrologist
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Bachelor's degree
10d
Lead Platform Engineer
Lottie —London
- £90,000 - £115,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
5d
Lead Platform Engineer Engineering • London • Full time • Hybrid £90K – £115K • Offers Equity
Lottie —London
- £90,000 - £115,000 a year
- Full-time
- Hybrid work
- DevOps
- AWS
5d
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Associate Flood Risk Consultant
AECOM —St Albans
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Contracts
Digital Information Management Lead
AECOM —London
- Full-time
- Hybrid work
- Sales
- Engineering
- Master's degree

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Tier 1 Technical Support Engineer

8x8, Inc. -
Aylesbury

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Job details

Qualifications

Jira
Customer service
LAN
English
Technical support
Firewall
VoIP
Computer networking
AI
Communication skills
Debugging

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Engineer you will be First-line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within a tech-growing company, and use and improve their current level of skill and experiencea Tier 1 in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top-level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal.
You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigating and either resolving the customers issue or redirecting/escalating to the correct tier within the organization.

Responsibilities
-Engage the customer through multiple channels like Phone, Chat, Web, and -Email proactively, using case management tools like Salesforce and Jira

Diagnose and rectify technical problems and queries following first-line fix criteria and where possible resolving at the first call
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Empowering customers by promoting a Knowledge base and self-service
Set up new users' accounts and profiles working alongside internal teams
Work with senior engineers on escalated tickets
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Qualifications

Proven experience leveraging AI-enabled tools to enhance efficiency, problem-solving, and collaboration.
Good technical knowledge and technical support with a strong customer focus or related experience
Competent experience with IP and networking technologies
Knowledge of IP telephony (VoIP), Session Initiated Protocol (SIP), and unified communications
Basic knowledge of network routers, switches, firewalls, systems and tools, and the ability to independently debug broad, complex, Local Area Networks (LAN) and Wide Area Networks (WAN)
Exceptional customer service and confident communication skills, customizing your interaction with both technical and non-technical audiences
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

tier 1 technical support engineer jobs in apsley, hrt

Tier 1 Technical Support Engineer

IT Support Analyst

Tier 1 Customer Support Engineer

Engineer MAM, PostProduction

MPS Field Engineer

Software Engineer IV

Member of Technical Staff - IT Engineering

Tier 2 - Support Engineer Production

GSI Solutions Engineer

Head of Data

Technical Design Lead- Data Centres

Automation and Digitalisation Manufacturing Engineer

Senior Project Manager x2 6M Contract (Inside IR35) / Open to Perm after 6M

Endpoint Engineer

Associate Hydrologist

Lead Platform Engineer

Lead Platform Engineer Engineering • London • Full time • Hybrid £90K – £115K • Offers Equity

Service Operations Manager - Hemel

Associate Flood Risk Consultant

Digital Information Management Lead

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