1st line support Work, Jobs in Armagh, Nir (with Salaries)

Product Support Engineer
Mitie —Lurgan
- £41,097 a year
- 12 hour shift
- Communication skills
- Free parking
- Employee discount
Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan
Praxis Care —Lurgan
- From £27,986.40 a year
- Full-time
- Nursing
- Driving
- Psychology
- Annual leave
- Employee discount
Quick apply
7d
Customer Support Operator
Mitie —Lurgan
- £13.45 an hour
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
SHSCT_Breast Oncology Support Worker Band 4
Health and Social Care Trust —Craigavon
- £27,485 - £30,162 a year
- Temporary
2d

More jobs to discover

Find similar jobs that you might be interested in.

Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan
Praxis Care —Lurgan
Full valid driving licence and access to own vehicle (If a disability precludes an individual from holding a driver’s licence, it should be stated how they can…
From £27,986.40 a year
Quick apply
7d

I want to receive the latest job alerts for 1st line support in armagh, nir

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

1st line support jobs near armagh, nir

Product Support Engineer

Mitie -
Lurgan

Apply Now

Job details

Permanent | Full-time
£41,097 a year

Benefits

Free parking
Employee discount
On-site parking

Qualifications

CCTV
Communication skills

Full job description

Product Support Engineer

MiTec, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK, Craigavon, Lurgan, United Kingdom

Salary: £41,097 per annum

Shift Pattern: Full time. Please note this is a 24/7, 365 role, for 42 hours per week. You will be working 12-hour shifts, Normally 2 weeks of days (7am-7pm) followed by 2 weeks of nights (7pm-7am)

The rolling pattern consists of Week 1 – Four shifts (Monday, Tuesday, Saturday & Sunday) Week 2 – Three shifts (Wednesday, Thursday, Friday)

100% office based

What is in it for you?

A competitive salary
A friendly and supportive team
Training, career development & progression
Overtime opportunities
A great selection of benefits incl. Access to on-line GP services, death in service, share options and discounts for shopping, cinema, holidays, etc.
Free on-site parking

Key Purpose of the Job:

Working alongside the Customer Services and Scheduling departments to provide customer and engineering support in a timely and efficient manner. Reducing the amount of calls passed to field-based engineers by use of remote diagnostic tools and phone advice for security related product calls.

Key Job Responsibilities:

To provide technical support to end users and engineers both internally and externally.

To ensure prompt and accurate information is scheduled.

To prioritise workload and meet contractual deadlines.

To answer customer telephone calls ensuring internal customer service standards are met.

Any other reasonable requests from the line supervisors and Head of Service

Provide first line support to the customer to see if the call can be resolved before passing to the service team

To provide support to the Security Control Centre Team when required.

Essential Requirements for the Job:

Candidate to have a minimum of 3 years' Engineering experience across multiple disciplines including Intruder, CCTV, Access Control, Key Management and networks.

Customer focused

Good Level of PC skills / Microsoft products

Excellent telephone manner providing over the phone remote diagnostic.

Ability to work on your own and in a team environment

Strong interpersonal and communication skills

Ability to prioritise workloads to meet SLA requirements

Network/IP based product experience

Desirable Requirements for the Job:

Experience of CSL signalling device in relation to Intruder Alarm systems

Experience working on Enterprise-wide networked CCTV systems.

Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems

Desirable Product Knowledge:

AMAG Symmetry Access Control/ Gallagher / Nedap

Milestone CCTV

Deister Key Management System

Allied Telesis

Additional Information:

If you're working history does not include experience at an engineer level in the required fields, your application is required to contain a personal statement detailing your work experience/skills that make you suitable for the position.

Applicants must have a 5-year checkable history.

You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.

Must currently hold SC clearance or be able to obtain the SC Clearance

Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.

Apply Now

Refine Your Search

1st line support jobs in armagh, nir

Product Support Engineer

Team Leader | Part TIme, Full Time and Relief | Castle Lane, Lurgan

Customer Support Operator

SHSCT_Breast Oncology Support Worker Band 4

More jobs to discover

I want to receive the latest job alerts for 1st line support in armagh, nir

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected