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About the role:
As members of the JCB Service team, our Technical Trainers play a vital role in ensuring the field-based Service Engineers within our Global JCB dealer network are trained in readiness for new product launch and that ongoing training needs are met. You’ll be among the first to work with our new products and technologies which include electric and hydrogen power and many other innovations.
JCB Technical Trainers are part of an award-winning team who design and deliver courses which support our JCB’s dealer network in the UK and overseas in the service, repair and maintenance of JCB machines, propulsion, control systems, and major components.
What does this role involve day to day?
- Take ownership for New Product Introduction Projects (NPIP) to determine training needs, technical content, delivery strategy and training plans.
- Engage with product engineering teams to create training material for new machines and product technical updates. Develop and update course material and curriculum for delivery to groups of JCB and JCB Dealer Service staff using eLearning, remote and workshop delivery techniques.
- Support the development of training pathways for Apprentice, Engineer and Master Technician grading across the JCB product portfolio.
- Develop the content and structure for online learning which media development colleagues will bring to life through engaging eLearning modules and assessments, remote training packages, or classroom/workshop-based hands-on training.
- Work with our training team worldwide to ensure they are equipped to train our global dealers to the standard of content and delivery expected.
- Support the Global Aftersales and Technical Training Manager with training plans to ensure dealers are suitably trained to support our products.
This will be suited to you if…
- You may currently be a field service engineer looking to progress your career, or have technical experience through training or other engineering or technical support roles within the industry.
- You’re self-motivated and demonstrated ability to work independently and quickly form relationships with internal and external stakeholders.
- You have a positive outlook and can-do approach to take initiative and work with others to overcome challenges.
- You have an interpersonal confidence to deliver training with participants including dealer engineers, apprentices and seek information and support from peers within the business.
- You have a genuine interest in training and development to help others reach their full potential and a desire achieve “First time fix” that maximises customer satisfaction and machine uptime.
- You’ll have a strong technical background in the essential systems of construction or agricultural machinery including hydraulics, electrics, engines and driveline.
- You have knowledge of access equipment, telehandlers and OEM powertrains (including engines, hybrid and electric) is essential for this role.
- You have excellent oral and written communication skills and an ability to engage and inspire training participants.
- You’re familiar with machine schematics and drawings for electrical, software, hydraulics, and parts / assemblies.
- You must be PC literate with proficiency in the MS Office suite and confidence in the use of MS PowerPoint, Word, Excel and Teams - use of Webex for training delivery desirable.
What happens next?
Ordinarily, our Resourcing Team reviews and shortlists CVs. If shortlisted, you’ll speak to one of our Recruiters to discuss the role further. Our interview process usually consists of an initial team’s interview followed by an in-person interview. We’ll keep in touch throughout the process but if you have any questions, please get in touch at [email protected]
What’s in it for you?
This is your chance to join a company that values expertise not only in rewards but also in real employee care. At JCB you don’t just get a competitive salary, 33 days’ holiday and access to our company pension—you can also use our onsite gym, in-house doctor and dentist. We have an ULEV car scheme available for our employees too. Then there’s the JCB Rewards Hub, which gives you discounts with high street retailers. Feel like biking to work? There’s our Cycle to Work Scheme.
We value diversity and welcome applications from candidates from all backgrounds.
We’re committed to ensuring our recruitment process is fair and inclusive. If you face any accessibility challenges with your online application and require additional support, you have the option of speaking to a member of our Recruitment Team who can support you to complete an application in an alternative format. If you would benefit from this support, please email [email protected], and a member of the team will be in touch.
Recruitment Agencies: JCB does not accept any speculative approaches to present candidates for advertised vacancies.
