Analyst, enterprise service desk Work, Jobs in Aylesham, Ken (with Salaries)

Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
Technical Business Analyst (Business Systems)
2gether support solutions —Canterbury
- £41,000 - £43,000 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Support Analyst
Xpert360 LTD —Ramsgate
- £24,000 - £25,000 a year
- Full-time
- Microsoft Excel
- SQL
- Organisational skills
- Free parking
Quick apply
2d
Quality Control Analyst (Pharmaceutical GMP)
BSPG Laboratories Ltd. —Sandwich
- £29,000 a year
- Full-time
- Laboratory experience
- In-person
Quick apply
4d
Test Analyst
Goaco —Ebbsfleet
- £41,000 - £45,000 a year
- Full-time
- Java
- SQL
- Analysis skills
QA Analyst
BI AH UK Ltd —Ash
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Market Insight Analyst
University of Kent —Canterbury
- £39,906 - £44,746 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- University
6d
Technical Business Analyst (AI)
Goaco —Ebbsfleet
- Full-time
- AI
- Communication skills
Lead Functional Analyst (SITS)
Canterbury Christ Church University —Canterbury
- £42,254 - £44,746 a year
- Full-time
- University
- Continuous improvement
IT Systems Analyst
Kent Community Health NHS Foundation Trust —Ashford
- £32,073 - £39,043 a year
- Full-time
- Patient care
10d
Facilities Assistant
Integrated Care 24 Ltd —Ashford
- £25,740 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
12d

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Technical Business Analyst (Business Systems)
2gether support solutions —Canterbury
Support project planning, governance, and change management activities. You'll be a natural problem solver with strong analytical skills and the confidence to…
£41,000 - £43,000 a year
11d
Technical Business Analyst (AI)
Goaco —Ebbsfleet
Strong experience as a Business Analyst on digital or platform programmes. Strong communicator between technical and non-technical audiences.

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Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Azure
Customer service
Windows
DHCP
Computer networking
DNS
Mac OS
IT
VMWare
Financial services
TCP/IP
Communication skills
vSphere
Active Directory
Intune

Full job description

Job Summary

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Effectively communicate with both clients and peers ensuring timely responses.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate SME team.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Proficiencies:

Incredible sense of pride and passion for what you do and a desire to help your teammates.
Must be neat, organised, energetic, and show initiative.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

Create/Manage Active Directory accounts, groups & permissions.
Duo Security and other two factor authentication applications.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
VMware vSphere administration.
Install, configure & manage print queues.
Troubleshoot DNS, DHCP and TCP/IP issues.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.

Nice to Haves:

Ability to learn new technologies and systems quickly.
Experience managing or working in a multi-tenant environment.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Ability to work through issues methodically.
Basic experience with policy management (Group Policy & Intune).
Experience in support Mac OS X devices.

Qualifications:

Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Relevant professional qualifications a plus
Great attitude, team player always willing to pitch in and take on new tasks
Proactive/flexible nature

What you can Expect:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

You'll love this job if:

You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE: about your work and support the people at this company.

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

analyst, enterprise service desk jobs in aylesham, ken

Analyst, Enterprise Service Desk

Technical Business Analyst (Business Systems)

Support Analyst

Quality Control Analyst (Pharmaceutical GMP)

Test Analyst

QA Analyst

Market Insight Analyst

Technical Business Analyst (AI)

Lead Functional Analyst (SITS)

IT Systems Analyst

Facilities Assistant

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