Technical support engineer Work, Jobs in Backworth, Nbl (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
6d
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Software troubleshooting
- SQL
- APIs
Quick apply
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Azure
- AWS
- IT
- Employee assistance programme
- Sick pay

More jobs to discover

Find similar jobs that you might be interested in.

Sage Support Engineer
Zynk —Newcastle upon Tyne
Provide first-class technical support to our customers via email, phone, and remote sessions. As a Sage Support Engineer, you'll play a pivotal role in ensuring…
£25,000 - £30,000 a year
Quick apply
Software Engineering Graduate - Newcastle
Sage —Newcastle upon Tyne
If successful at video interview stage, you will be invited to attend an assessment centre. Taking part in mentoring, training and hands on learning to build…

I want to receive the latest job alerts for technical support engineer in backworth, nbl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support engineer jobs near backworth, nbl

Support Engineer jobs in Newcastle Upon Tyne

It Support Analyst jobs in London

1st Line Support Engineer jobs in London Wc1h

Manufacturing Engineer jobs in London

Support Engineer jobs in Southampton

Support Engineer jobs in North West Region

Support Engineer jobs in Cambridge

Mechanical Engineer jobs in Brighton

Support Engineer jobs in Bournemouth

Structural Engineer jobs in Edinburgh

Gas Engineer jobs in Portsmouth

Library Service jobs in Maidstone

Service Desk Engineer jobs in London

Service Desk Engineer jobs in Sheffield

Gas Engineer jobs in Dorset

1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
6 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

technical support engineer jobs in backworth, nbl

1st Line Support Engineer

Sage Support Engineer

Service Desk Engineer

More jobs to discover

I want to receive the latest job alerts for technical support engineer in backworth, nbl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected