Company Description
VodafoneThree: Campaign Specialist
Location: Newbury + *Hybrid
Working hours: 37.5 hours – Monday to Friday
Salary: Excellent basic salary plus bonus and benefits
We believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, for at least 8 days per month. You should work with your line manager to understand what their expectations are for you, your specific role and your team.
We’re creating something special. We are joining forces to create the biggest mobile network provider in the UK. Through our collective strengths and talents, we will transform customers’ experience and create a best-in-class network for coverage, connectivity, and reliability, delivering greater value and more choice for the nation than ever before.
There are very few moments in our careers where we can feel the ground shifting beneath us, where we can sense that something bigger than we’ve known before is taking shape. We’re not just building a company. We’re going to build a culture, a legacy and a future to be proud of. This will require remarkable leadership and together we can set the standard in the industry and beyond for both customer and employee experience, in what it is a career-defining opportunity
Who We Are
We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.
We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.
We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.
You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.
Why VodafoneThree
Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.
We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.
You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.
We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.
Job Description
This role supports the Cross Sell Commercial Manager in delivering outbound and inbound customer engagement strategies across the existing customer base. It involves translating strategic initiatives into clear delivery plans, defining requirements, and briefing execution teams across a range of channels, both within and beyond Trading teams.
The role works closely with a variety of cross-functional teams—including Go-To-Market (GTM), Marketing, Online, Retail, Contact Centre, and Campaign teams—to communicate customer base programmes and help coordinate delivery. This includes contributing to planning sessions, GTM forums, and online sprint meetings to ensure effective collaboration and alignment.
It also includes defining and briefing technical campaign requirements for customer communications, particularly where there are more advanced needs such as personalisation and automated delivery across
What you'll do
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Work collaboratively with cross-functional teams and channel partners to support the delivery of customer base programmes and activities.
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Prepare and share delivery plans and updates to support the Cross Sell Commercial Manager in business-wide and senior leadership forums.
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Review campaign performance and share insights by comparing results against forecasts to support ongoing decision-making.
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Identify opportunities to enhance programmes and delivery approaches, helping to improve overall performance.
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Contribute to the Trading function by supporting timely and efficient delivery, helping bring initiatives to market quickly and effectively.
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Carry out commercial analysis for campaigns, such as device launches, to assess opportunities and inform funding considerations.
Qualifications
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Experience delivering complex, multi-channel and omnichannel customer engagement programmes across both outbound and inbound channels.
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Experience supporting the technical delivery of automated and personalised customer communications.
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Strong stakeholder collaboration skills, with experience working effectively across different levels and within cross-functional or matrix environments.
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Background in CRM, customer growth, or value management within B2C organisations and/or agency settings.
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Experience working within agile delivery environments, using tools such as Jira to manage workflows and track progress.
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Knowledge of Adobe Campaign capabilities is desirable.
Additional Information
Need to know
We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee-led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please contact your recruiter directly or email [email protected] for guidance.
We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.
During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.
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