Customer experience advisor Work, Jobs in Barnard Castle, Dur (with Salaries)

Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
3d
Service Advisor
Kimberley Caravan Centre Limited —Darlington
- Full-time
- Administrative experience
- Computer skills
- In-person
- Employee discount
Quick apply
Customer Service Advisor
Northgate Vehicle Hire —Darlington
- £24,854 - £26,958 a year
- Monday to Friday
- Hybrid work
- Computer literacy
- Continuous improvement
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
Sales - Sales Advisor - UK
New Look —Durham
- Part-time
- Customer service
Spa Customer Service Advisor
Bannatyne —Darlington
- £12.90 an hour
- Guest services
- Communication skills
- Annual leave
- Employee assistance programme
8d
Apprentice Sales Advisor
EE —Darlington
- £11.55 an hour
- Full-time
- Sales
- Customer service
Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
Animal Care Assistant
RSPCA —Chester-le-Street
- Full-time
- Customer service
- Communication skills
5d
Vehicle Customer Service Advisor (Full-time)
JW 4X4 Ltd —Northallerton North
- From £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
12d
Membership Advisor
Bannatyne —Durham
- £12.71 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
Customer Sales Advisor
Halfords —Bishop Auckland
- £10.85 - £12.71 an hour
- Part-time
- Customer service
- Retail sales
- Store discount
- Health & wellbeing programme
Dispenser
Boots —Bishop Auckland
- £16 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Employment Adviser
Sovereign & Bale —Spennymoor
- £29,000 - £30,000 a year
- Full-time
- Travel
- Mentoring
- Time management
Quick apply
Sales Advisor/Administrator
Rennnyco Ltd —Darlington
- £27,500 - £28,500 a year
- Full-time
- Forklift
- Cleaning
- Computer skills
Quick apply
Resource Planning Analyst
HM Land Registry —Durham
- £32,119 a year
- Part-time
- Customer service
- Analysis skills
- Presentation skills
- Annual leave
Sales Advisor
CMO SUPERSTORES LTD —Darlington
- £13.39 - £13.40 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Employee assistance programme
Quick apply
Service Administrator
Vertu Motors —Darlington
- £28,000 a year
- Full-time
- Administrative experience
- Communication skills
- Employee discount
Quick apply
Aftersales Coordinator
Husqvarna —Newton Aycliffe
- Full-time
- Microsoft Word
- CRM software
- English
- Employee discount
4d
Boots Beauty Specialist
Boots —Durham
- £13.56 - £15.59 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Retail Sales Advisor - Stockton
Oak Furnitureland —Stockton-on-Tees
- £48,246 - £53,279 a year
- Full-time
- Customer service
- Retail sales
- Free parking
- Employee assistance programme

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customer experience advisor jobs near barnard castle, dur

Customer Experience Advisor

FlooringSuperstore.com -
Bishop Auckland

Quick apply

Job details

Permanent | Full-time
£13 an hour
3 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Company pension
Work from home
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Case record updates
Internal department liaison
Organisational skills
Customer interaction
Outbound calling
Communication skills

Full job description

Join an award-winning retailer where customer experience really matters.

At Flooring Superstore, we're passionate about delivering outstanding service from the moment a customer places an order through to the completion of their project.

Since launching online in 2012, we've grown into one of the UK's leading flooring retailers, with over 300 colleagues, multiple specialist brands, our own nationwide delivery network and ambitious plans for continued growth.

We're now looking for someone to join our Customer Experience team—a role that sits at the heart of our business.

This isn't a quiet customer service role. It's busy, fast-moving and incredibly rewarding for someone who enjoys solving problems, speaking to people and making a genuine difference.

About the Role

The majority of your day will be spent making outbound callback calls to customers and fitters.

These aren't sales calls—they're important follow-up conversations where you'll provide updates, resolve issues, answer questions and help customers through every stage of their journey.

Alongside calls, you'll also:

Respond to customer service emails
Support Live Chat during busy periods
Complete administration to keep customer cases updated
Work closely with internal departments to find the best outcomes for customers
Help ensure every customer receives the high level of service we're known for

No two days are the same. You'll often be managing several conversations and tasks at once, prioritising your workload while remaining calm, professional and empathetic.

What We're Looking For

You'll be someone who enjoys talking to people and can build trust quickly over the phone.

You'll also have:

Previous customer service experience
Excellent communication skills, both written and verbal
Confidence handling a high volume of outbound calls
Strong organisational skills and the ability to prioritise
A resilient mindset and the ability to stay calm under pressure
Great attention to detail
A positive attitude and willingness to learn
The ability to empathise while remaining professional
Confidence working with multiple systems and tasks at the same time

Flooring or fitting knowledge would be an advantage, but it isn't essential.

Why Join Flooring Superstore?

We're proud of the culture we've built and believe our people are the reason for our success.

A few things we're proud of:

Award-winning online and offline retailer
Over 300 colleagues nationwide
Our own UK delivery network
Continued expansion across the UK
More than 70% of our managers have been promoted internally

What You'll Receive

£13.00 per hour
5% employer pension contribution
Enhanced holiday allowance (6.2 weeks)
Hybrid working after probation (work from home every Friday)
Early finish every Monday
Enhanced maternity and paternity packages
Company loyalty scheme
Discounts with major retailers
25% staff discount on our products (including friends and family)
Health and wellbeing support
Company sick pay (qualifying staff)
Free on-site parking
Genuine opportunities to progress your career

You'll also be joining a business that actively supports charities across the UK and continues to invest in environmental initiatives, including tree planting and ocean clean-up projects.

Working Hours

37.5 hours per week.

Monday: 8:30am – 2:00pm
Tuesday to Friday: 8:30am – 5:00pm

We'd Love to Hear From You If...

You're someone who enjoys keeping busy, loves speaking to people, takes pride in delivering excellent customer service and wants to build a career with a growing business.

If this sounds like you, we'd love to hear from you.

Equal Opportunities

Studies show that some people are less likely to apply unless they meet every requirement. If you're excited by this opportunity but don't tick every box, we'd still encourage you to apply.

At Flooring Superstore, we're committed to creating an inclusive workplace where everyone is treated fairly and has the opportunity to succeed, regardless of background.

Pay: £13.00 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Store discount

Application question(s):

Why do you think you'd be a great fit for this role?
What does excellent customer service mean to you?
Do you have any flooring or fitting experience? (not essential)
Are you happy with the advertised pay?
Are you happy with the working hours?

Work Location: In person

Quick apply

Refine Your Search

customer experience advisor jobs in barnard castle, dur

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