It Work, Jobs in Barnard Castle, Dur (with Salaries)

IT Technician Service Desk
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- Full-time
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- Windows
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Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
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IT Technician Service Desk

Durham Constabulary -
Durham

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Job details

Permanent | Full-time
£27,204 - £29,859 a year
6 days ago

Qualifications

Microsoft Windows Server
Driving Licence
Windows
Administrative experience
Driving
IT
BTEC
A Level
Active Directory

Full job description

Salary: Scale 4 £27,204 to £29,859

Location:Police Headquarters, Aykley Heads, Durham

Hours/Contract: 37 hours per week, Monday to Friday, permanent, full time

Closing Date: 5pm, Monday 27th July 2026

The Role

To provide technical support for Information Technology and Communication Systems within the parameters of the Departments Service Level Agreements, the Service Catalogue and ITIL

What You’ll Do

To provide support to the ICT Service Desk to resolve calls/issues and liaise with other ICT staff to support departmental objectives in relation to both support and project work

To cover for the first line Service Desk, including fault recognition, logging, recording, diagnosis and rectification as well as responding to general queries including relaying messages to other staff.

To provide a 1st Line support service

To assist with ICT maintenance activities to include.

- Microsoft server/desktop administration
- Software support
- Active Directory administration
- Backup / restore tasks.
- Telephone system administration
- Radio systems administrations
- Audio/Visual system troubleshooting

To assist with the delivery and installation of ICT assets through support, projects and the IT Request Process, covering the following.

- - Desktop/Laptops
  - Network equipment
  - Mobile and remote access devices
  - Audio visual equipment
  - Telephones
  - Radio equipment
  - BWV

What You’ll Bring

City & Guilds Level 3 / A-levels/ BTEC National or equivalent in an IT related subject.
At least one year’s technical experience in a support function involving hardware and software solutions, working with the latest Windows operating systems.
At least 3 months administrative experience
To hold a full, current driving licence or access to a means of mobility support

If you hold a higher qualification than those required above or minimum 5 years relevant experience, please evidence this on your application and it will be reviewed by our recruitment team.

For further information, please view the Job Description and Person Specification attached.

How to apply

If you’d like to apply, please forward a copy of the attached Application form, by the closing date.

External Applicants - please use the external application form

Internal applicants - please use the Internal Application form

Please also complete and return the equal opportunity form and return this with your Application form.

We are committed to equal opportunities, we therefore encourage you to complete and return the equality monitoring form. This form is optional, and your responses will be kept confidential and for statistical purposes only.

The above 2 (relevant application + equal opportunity) forms should be returned by email to our Recruitment department – [email protected]

Candidates must have indefinite leave to work and live in the UK and be free from any restriction. Any successful candidate will be asked to provide evidence of this.

Candidates will be contacted via email in relation to the recruitment process and are advised to also check junk and spam folders for email updates.

Further information

Any offer of employment will be subject to appropriate vetting checks which will be maintained/updated throughout the period of service.

Applicants must have been a UK resident for at least three years prior to the date of application.

If applicants have not been a resident in the UK for at least three years and can provide a VERIFIABLE certificate from the police of any country where they have taken temporary residence. The certificate must indicate that they have not been convicted of any offence whilst in that country or involved in any investigation by a Law Enforcement Agency.

Any tattoos deemed to be obscene, or advocates sexual, racial, ethnic, or religious discrimination, by written word or design is prohibited and the presence of such a tattoo would preclude an applicant from passing the recruitment process for employment with the Constabulary.

For any queries, please contact [email protected]

Please return the relevant application form and the equal opportunity form to [email protected]

Please note: some documents may not currently be suited for use with assistive technology. If you require information in an alternative format, please contact us.

Equal Opportunities

123KB
PERS 198 Guidance Notes for Employment Application Form.docx

170KB
New pers 198 External Application form.docx

166KB
Durham Constabulary Advert Pack.pdf

5,216KB
News Pers 198A Internal Application Form..docx

169KB
IT Technician Service Desk JD.pdf

150KB

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it jobs in barnard castle, dur

IT Technician Service Desk

Senior Network Engineer

IT Support Specialist

1st Line IT Support Technician

Service Desk Engineer

Technical Support Specialist (Hybrid)

IT Support Technician

Infrastructure and Network Engineer

Service Desk Analyst

Power Platform Solutions Architect

Solutions Architect

Technical Support Manager (Hybrid)

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Equal Opportunities

PERS 198 Guidance Notes for Employment Application Form.docx

New pers 198 External Application form.docx

Durham Constabulary Advert Pack.pdf

News Pers 198A Internal Application Form..docx

IT Technician Service Desk JD.pdf

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