Customer service manager Work, Jobs in Barnstaple, Dev (with Salaries)

Veterinary Customer Service Team Leader
Torch Farm and Equine Ltd —Holsworthy
- Full-time
- Anatomy knowledge
- Customer service
- Computer literacy
- Free parking
- Health & wellbeing programme
Quick apply
12d
General Manager
Ape Industries Co. Ltd. —Westward Ho!
- £26,225.41 - £45,000.00 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
7h
Customer Service Manager
Ruby UK Ltd —Beaworthy
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Continuous improvement
- In-person
- Free parking
- Annual leave
Quick apply
Assistant Manager
Wickes —Barnstaple
- Full-time
- Computer literacy
- Travel
- Retail management
- Employee discount
Cafe Manager
Tesco UK —Barnstaple
- Full-time
- Serving
- Hospitality
- Sales
Client Services Manager / Account Manager / Project Manager
Mystery Shoppers Ltd —Holsworthy
- £28,684.50 a year
- Full-time
- Microsoft Word
- Project management
- Team management
- Profit sharing
- Annual leave
Quick apply
Team Leader
Card Factory —Barnstaple
- Up to £13 an hour
- Customer service
- Leadership
3d

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General Manager
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customer service manager jobs near barnstaple, dev

Veterinary Customer Service Team Leader

Torch Farm and Equine Ltd
Holsworthy

Quick apply

Job details

Permanent | Full-time
12 days ago

Benefits

Free parking
Health & wellbeing programme
Additional leave
Employee mentoring programme
Free flu jabs
Company pension
Company events
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Anatomy knowledge
Customer service
Computer literacy
Coaching
Mentoring junior staff
Veterinary experience
Process improvement
Email software
Health and safety inspection
Client services
Staff training
Mentoring
Veterinary appointment scheduling
IT
Computer skills
Customer support
Training & development
Business coaching
Leadership
Delegation
Team motivation leadership
Facilities maintenance
Rota coordination

Full job description

Join our leading vet-owned independent practice!

Are you an organised, proactive individual with experience in veterinary reception or client support who is looking to take the next step in your career?

Torch Farm & Equine is looking for a Veterinary Client Support Team Leader to lead our small, friendly reception team at our Holsworthy practice.

This is a small, close-knit practice, so we're looking for someone who enjoys a hands-on leadership role. You'll take ownership of the smooth day-to-day running of the practice, working alongside your team to coordinate veterinary visits, respond to client enquiries both in person and over the phone, maintain high standards throughout the practice, identify opportunities to improve the way we work, and deliver an exceptional experience for both our clients and colleagues.

We're looking for someone who enjoys being involved, takes pride in getting the little things right and isn't afraid to roll up their sleeves to help wherever needed. You'll be the person who keeps the practice running smoothly, spotting what needs doing and taking the initiative to make it happen.

Hours of work:

5 days a week although applications from candidates seeking a 4-day working week will also be considered.

Monday - Friday with 1 in 5 Saturday morning rota.

Monday to Friday 8:30 am - 5:30 pm

Saturdays 8:30 am - 12:30 pm

Hours of work will include a rota to cover 8:00 am start and 6:00 pm finishes during the week.

Responsibilities:

Troubleshooting to provide a professional and efficient service for clients and the business
Promote the business positively and professionally to clients, colleagues, and the public
Oversee and support the team in all aspects of their role
Train new team members on all basic tasks within the required timescales
Monitor ongoing training needs and provide coaching as appropriate
Monitor Vet/Colleague appointments on diaries to ensure bookings are made in the most cost effective manner to aid productivity
Plan location specific rotas to cover the business adequately and within budget including holiday scheduling.
Manage site repairs and maintenance, coordinating with Operations Manager
Location H&S checks and monitoring, promoting a safe working culture
Maintain an excellent knowledge of the company’s services and products and provide clients with accurate, informative and timely information
Promote a positive and supportive working environment for all colleagues, working with the Line Manager and HR as required, being mindful of equality and diversity within the team
Monitor work practices to ensure policies and procedures are followed
Develop, plan, and implement new ways of working, and review success regularly
Motivate and inspire the team through good communication to encourage teamwork and flexibility
Identify clinical team support requirements to relevant line managers.

Requirements:

A good understanding through personal experience of farm terminology
Equine knowledge including basic horse anatomy
Excellent organisation skills and a positive and productive work ethic
Good listening and coaching skills
The ability to communicate effectively, influence and manage expectations of colleagues and clients alike
Proven problem solving ability and of using your initiative to proactively resolve issues
Ability to prioritise own and team workload delegating tasks appropriately
Experience in working with the public in a customer service environment
Practical experience of managing multiple diaries
IT skills – experience using email, word, excel and a willingness to learn how to use internal software
A calm, confident, manner with the ability to motivate and a desire to improve
Willingness to challenge colleagues in order to maintain standards and improve where necessary
Work together as part of a team with trust and integrity
A good knowledge of local geographic area.

Please apply with Covering Letter and CV to Nikki Thomas, HR Coordinator

Closing Date for Applications: Friday 14th August 2026

Job Types: Full-time, Permanent

Benefits:

Additional leave
Company events
Company pension
Employee discount
Employee mentoring programme
Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Application question(s):

Please explain your relevant experience for leading a team
Please confirm your salary expectations
Please advise your notice period

Experience:

Customer Service: 1 year (required)

Work Location: In person

Quick apply

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customer service manager jobs in barnstaple, dev

Veterinary Customer Service Team Leader

General Manager