Secure support engineer Work, Jobs in Barton Le Clay, Bdf (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Quality Engineer - DMSG (Full Time)
DM Systems Group Ltd —Letchworth
- Up to £35,000 a year
- Full-time
- Engineering
- Continuous improvement
- Quality control
- Free parking
Quick apply
3h
Jira & Confluence Administrator + L2/L3 Support Engineer
Stanley David and associates —Stevenage
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- APIs
Quick apply
9d
After Sales Administrator - Mobile Cranes
Liebherr-Great Britain Ltd. —Biggleswade
- Full-time
- Microsoft Word
- Computer literacy
- Administrative experience
4d
Maintenance Engineer Carpenter/Joiner
Places for People —University of Hertfordshire
- £33,687 a year
- Carpentry
- University
- Employee discount
- Flexible schedule
Network Deployment Engineer
Thrive —Luton
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Communication skills
Quick apply
Operations Support Technician
HMGCC —Milton Keynes
- £29,336 a year
- Overtime
- Organisational skills
- Free parking
- Annual leave
Control Systems Engineer
Johnson Matthey —Royston
- Full-time
- Programmable logic controllers
- Communication skills
Mechanical Fitter
Mercury Hampton Ltd —Bedford
- £30 an hour
- Full-time
- Maintenance
- Mechanical knowledge
Quick apply
Maintenance Engineer Plumber
Places for People —University of Hertfordshire
- £35,964.37 a year
- Customer service
- University
- Plumbing
- Employee discount
- Flexible schedule
Operations Support Technician
HMGCC (His Majestys Government Communications Centre) —Hanslope
- £29,336 a year
- Overtime
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
Fire & Security Systems Engineer
Serco Group —Bedford
- Up to £37,000 a year
- Overtime
- Hybrid work
- Free parking
- Employee assistance programme
Quality Assurance Engineer
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Quality control
- Flexible schedule
- Referral programme
System Engineer
MBDA —Stevenage
- £46,000 - £55,000 a year
- Overtime
- Hybrid work
- In-person
- Free parking
Process commissioning engineer
Johnson Matthey —Royston
- Full-time
- Engineering
- No degree
Senior Software Engineer
Equiniti —Woburn
- £115,000 - £130,000 a year
- Full-time
- Computer Science
- Engineering
- English
- Work from home
Audio Technician
elasticStage —Hemel Hempstead
- Full-time
- Computer literacy
- Engineering
- Bachelor's degree
- Annual leave
Quick apply
Business Support Officer
HMGCC —Milton Keynes
- £29,336 a year
- Overtime
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Principal Safety Engineer
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Microsoft Word
- Azure
- Analysis skills
- Flexible schedule
- Referral programme
Applications Support Technician - Level 1
ASSA ABLOY —Olney
- Communication skills
10h

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secure support engineer jobs near barton le clay, bdf

Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Schematics
Engineering
ISO 9001
Technical support incident logging
Technical writing
ISO 27001
Customer support
Customer interaction
IT incident logging
BTEC
Remote diagnostics
Help desk
Analytics

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

secure support engineer jobs in barton le clay, bdf

Remote Support Engineer

Quality Engineer - DMSG (Full Time)

Jira & Confluence Administrator + L2/L3 Support Engineer

After Sales Administrator - Mobile Cranes

Maintenance Engineer Carpenter/Joiner

Network Deployment Engineer

Operations Support Technician

Control Systems Engineer

Mechanical Fitter

Maintenance Engineer Plumber

Operations Support Technician

Fire & Security Systems Engineer

Quality Assurance Engineer

System Engineer

Process commissioning engineer

Senior Software Engineer

Audio Technician

Business Support Officer

Principal Safety Engineer

Applications Support Technician - Level 1

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