Service desk manager Work, Jobs in Basildon, Eng (with Salaries)

Digital Systems Manager
Apax —London
- £50,000 - £55,000 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
- Free parking
- Annual leave
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
8d
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Annual leave
Quick apply
Workshop Manager - Basildon
Arc —Basildon
- £30,000 - £40,000 a year
- Management
- Customer service
- Supervising experience
IT Operations Manager
OfficeTek Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
- Sick pay
Quick apply
10d
Senior Service Delivery Manager
Zenzero Solutions —London
- Analysis skills
- Project management
- Bachelor's degree
12d
Service Desk Support Analyst
FRP Advisory Group —Brentwood
- Full-time
- Software troubleshooting
- Customer service
- Windows
Quick apply
2d
Technology Operations Manager
Soltiak Business Technology Services —London
- £4,500 - £6,000 a month
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
10d
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
11d
Programme Lead – IT Service Improvement
Chartered Insurance Institute —London
- £72,000 - £100,000 a year
- Full-time
- Azure
- PMP
- SharePoint
Service Delivery Manager
Centellic —London
- Full-time
- Hybrid work
- Maintenance
- IT
- Leadership
- Employee assistance programme
- Gym membership
Quick apply
5d
Senior Service Delivery Manager
Telana —London
- Azure
- DevOps
- Machine learning
- Employee assistance programme
IT Service Delivery Lead
Redmayne Bentley —London
- £50,000 - £60,000 a year
- Full-time
- IT
- Communication skills
Service Desk Technician - 6 Month FTC
Mayer Brown LLP —London
- Overtime
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Customer service
Principal Finance System Analyst
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
Trading Data & AI Analyst
Janus Henderson —London
- Hybrid work
- Azure
- Master's degree
- SQL
Data Analyst
CDP Global —London
- £32,157 - £40,197 a year
- Hybrid work
- CRM software
- Azure
- DevOps
- Employee assistance programme
Performance and Data Manager
OCS Group —London
- Remote
- Microsoft Excel
- Contracts
Quick apply
Product Manager (London)
Heron Data —London
- £90,000 - £135,000 a year
- Full-time
- Product management
- Travel
- APIs
- Annual leave
Senior LMS Analyst
Metropolitan Police —Sidcup
- £60,400 - £65,886 a year
- Full-time
- Management
- English
- Supervising experience
6d

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Digital Systems Manager

Apax -
London

Apply Now

Job details

Full-time
£50,000 - £55,000 a year

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Tech scheme
Employee assistance programme
Bereavement leave
Referral programme
Sick pay

Qualifications

ITIL Certification
Salesforce
Project management
Bachelor's degree
SaaS
Intune
Help desk

Full job description

Our Mission

Apax is a multi-award-winning, values-driven, non-profit social enterprise. Our mission "We strive for excellence to improve ourselves, transform services, enhance lives and advance society" plays centre stage. We take a collaborative and consultative approach that values and appreciates the contribution and enthusiasm of our team to make a difference to our organisation and to the lives of disadvantaged people.

About the Team

With a thirst for knowledge and a drive to challenge the status quo, learning and innovation have become part of our identity as we work to advance the mental health services landscape. We are full of life and enthusiasm for the care of our residents, and we drive this outlook throughout the entire organisation. As a certified Great Place to Work, this recognition reflects our commitment to fostering a positive and supportive workplace. It’s important to us that any candidate joining our team aligns with our culture and lives our corporate values. For more information about who we are please visit careers.apax.org.uk and apax.org.uk.

Role Overview

This is an exciting opportunity for an experienced Digital Systems & ICT Manager to be responsible for the day-to-day management, governance and continuous improvement of Apax’s digital ecosystems and SaaS platforms. This is primarily a digital systems role: the postholder manages Apax’s portfolio of SaaS platforms end-to-end, drives digital capability across the organisation and oversees the ICT + SaaS Helpdesk function. This is a full-time role, covering 37.5 hours per week.

Key Requirements (5 years’ experience)

Undergraduate degree or equivalent in a related discipline.
2 years’ relevant experience in Digital Operations, Business Systems, SaaS Administration, ICT Coordination, or similar operational digital environments.
Managing digital systems, SaaS platforms, or business systems within an operational environment
Experience coordinating a helpdesk, service desk, or digital support function
Experience coordinating onboarding/offboarding and user administration
Delivering staff support, guidance, or training
Strong digital literacy across Microsoft 365 and cloud-based systems
Experience working with suppliers or Managed Service Providers
Ability to manage multiple priorities, systems, and operational activities simultaneously
Strong attention to detail and ability to maintain accurate operational records
Comfortable working in a fast-paced operational environment

Desirable

Microsoft 365 certifications
ITIL Foundation certification
Salesforce Administrator certification
Asana or project management platform experience
Qualification or training in: Digital Transformation, Business Systems, Process Improvement, Project Coordination, Change Management
Exposure to Power Automate or workflow automation tools
Experience within supported housing, social care, healthcare, charity, or other regulated sectors
Experience with Salesforce
Experience with Asana or ticketing/project management platforms
Familiarity with Microsoft Intune or Entra ID
Experience with SaaS governance or workflow automation
Experience with Power Automate or similar automation tools
Knowledge of GDPR and digital governance principles
Experience creating knowledge bases, SOPs, or digital training resources
Exposure to digital transformation or systems improvement projects

Employee Benefits

You will be joining a friendly, kind and joyful company culture whilst working as part of a next-generation digitalised company. Full details of the Employee Benefits will be provided during the interviewing process.

Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
Learning & Education: Learning & Development Framework, Learners Academy, Leadership Academy, education grant, study leave.
Family & Parenting: Generous maternity and paternity leave, paid parental leave.
Welfare & Wellbeing: Mental well-being days, sick pay scheme, team building activities.
Other benefits: complimentary breakfast and refreshments, free parking, and well-being activities.

Our approach to recruitment is competency and values-based, whereby applicants should be able to demonstrate the organisation's values and principles. We are a strong believer that an organisation is only as good as its people and partners who are its greatest strength. We are an equal opportunities employer.

We value authenticity, originality, and personal integrity in all applications. Submissions must reflect your own experience, skills, and communication abilities. The use of artificial intelligence (AI) tools or automated systems to generate, substantially modify, or enhance application materials (including resumes, cover letters, written responses, or assessments) is not permitted unless explicitly stated otherwise.

Applications found to have been created or significantly assisted by AI may be disqualified from consideration at our sole discretion.

Apply Now

Refine Your Search

service desk manager jobs in basildon, eng

Digital Systems Manager

IT Support Team Leader

First Line Service Desk Analyst

Workshop Manager - Basildon

IT Operations Manager

Senior Service Delivery Manager

Service Desk Support Analyst

Technology Operations Manager

IT Manager

Programme Lead – IT Service Improvement

Service Delivery Manager

Senior Service Delivery Manager

IT Service Delivery Lead

Service Desk Technician - 6 Month FTC

Principal Finance System Analyst

Trading Data & AI Analyst

Data Analyst

Performance and Data Manager

Product Manager (London)

Senior LMS Analyst

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