Senior service desk Work, Jobs in Bathford, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Service Desk Team Leader
IVC —Bristol
- £40,000 - £55,000 a year
- Hybrid work
- Continuous improvement
- Recruiting
- SharePoint
- Employee discount
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
9d
Head of Service Management and Operations
Wiltshire Police —Devizes
- Up to £85,773 a year
- Full-time
- Hybrid work
- Continuous improvement
- No degree
- Annual leave
- Gym membership
Night Supervisor
Parade Hotel —Bath
- £30,000 - £30,299 a year
- Weekend availability
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Team Leader
HM Courts & Tribunal Service —Bristol
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
11d
3rd Line ICT Support Technician
HFT —Bristol
- £38,168.91 a year
- Full-time
- Azure
- Analysis skills
- Communication skills
Quick apply
Night Supervisor
Parade Hotel Bath —Bath
- £29,500 - £30,000 a year
- Weekend availability
- Hotel
- Front desk
- In-person
- Employee assistance programme
- Referral programme
Quick apply
4d
Delivery Manager
HM Courts & Tribunal Service —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
8d
Senior Heritage Consultant
SLR Consulting —Bristol
- Full-time
- Hybrid work
- Business development
- No degree
- Communication skills
- Annual leave
- Employee assistance programme
Service Delivery Manager
Xerox —Bristol
- Full-time
- Windows
- Microsoft Office
- Analysis skills
3d
Band 3 Monitoring and Compliance Administrator - Bristol
Avon and Wiltshire Mental Health Partnership NHS Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
8d
Senior Service Architect
QinetiQ —Bristol
- £70,000 - £80,000 a year
- Full-time
- Travel
- Negotiation
- Employee discount
11d
Recruitment Consultant
RMG Digital Ltd —Swindon
- £28,000 a year
- Full-time
- Business development
- Recruiting
- Contracts
Platforms Technical Lead
Semperian Group —Bristol
- Up to £57,000 a year
- Full-time
- Azure
- SharePoint
- Communication skills
- Annual leave
Talent Acquisition Specialist
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Recruiting
- Health & wellbeing programme
- Annual leave
Quick apply
Facilities Caretaker
Wessex Learning Trust —Cheddar
- From £26,389 a year
- Weekend availability
- English
- Cleaning
- In-person
- Employee discount
Quick apply
1d
Geo-Environmental Consultant
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Engineering
- Travel
- Organisational skills
Software Engineer/Senior Software Engineer
Siloton —Bristol
- £50,000 - £60,000 a year
- Part-time
- Hybrid work
- Doctoral degree
- Computer Science
- English
- Annual leave
- Sick pay
Quick apply

I want to receive the latest job alerts for senior service desk in bathford, som

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

senior service desk jobs in bathford, som

Lead Service Desk Analyst

Senior Service Desk Analyst

Service Desk Team Leader

Service Desk Manager

Head of Service Management and Operations

Night Supervisor

Team Leader

3rd Line ICT Support Technician

Night Supervisor

Delivery Manager

Senior Heritage Consultant

Service Delivery Manager

Band 3 Monitoring and Compliance Administrator - Bristol

Senior Service Architect

Recruitment Consultant

Platforms Technical Lead

Talent Acquisition Specialist

Facilities Caretaker

Geo-Environmental Consultant

Software Engineer/Senior Software Engineer

I want to receive the latest job alerts for senior service desk in bathford, som

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected