Complex fraud case investigator Work, Jobs in Bathgate (with Salaries)

Complex Fraud Case Investigator
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
10d
Compliance Investigator
OFGEM —Glasgow
- £35,232 - £48,561 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Flexible schedule
Financial Investigator
HM Revenue and Customs —Gartcosh
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Communication skills
- Work from home
10d
Criminal Investigator
Insolvency Service —Edinburgh
- £39,259 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
Investigations Manager
Maritime and Coastguard Agency —Glasgow
- £57,515 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
5h

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Investigations Operations Leader
Department for Work and Pensions —Livingston
Use networking and influencing to create, maintain and improve service delivery for all customers. Able to lead remotely, promote inclusivity and hold a solid…
£38,772 a year
10d
Assistant Operations Manager
Druids Golf Ltd —Livingston
Leadership Experience: Minimum of *2–3 years* of experience in a warehouse management/supervisory role within a high-volume distribution environment.
£40,000 - £60,000 a year
Quick apply
4d

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complex fraud case investigator jobs near bathgate

Complex Fraud Case Investigator

JPMorganChase -
Edinburgh

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Job details

Full-time

Qualifications

Customer service
Complaint handling
Financial services
Communication skills
Banking

Full job description

JOB DESCRIPTION

As a Fraud Case Investigator in Fraud Operations, you will own complex fraud investigations to ensure the right outcomes for our customers and our firm. You will use your knowledge of Payment Services Regulations and relevant reimbursement frameworks to make fair, well-reasoned decisions. You will support scam victims with education and aftercare, including providing tailored support for vulnerable customers. You will work collaboratively with stakeholders while staying accountable for thorough, independent case management.

Job responsibilities

Conduct robust, independent investigations into complex fraud claims in line with Payment Services Regulations to reach the correct outcome
Own end-to-end fraud case management, ensuring decisions are well-evidenced and customer-focused
Support scam victims through education, guidance, and aftercare to help them stay safe going forward
Review escalated fraud complaints and deliver fair outcomes that put the customer at the forefront
Provide tailored support to vulnerable customers, adapting your approach to individual needs
Engage effectively with stakeholders to progress cases and resolve issues efficiently
Make autonomous decisions and seek input from leaders and partners when cases are particularly complex
Manage a high-volume workload across multiple stages of investigation while maintaining quality and timeliness
Identify control gaps and escalate control risks promptly and appropriately

Required qualifications, capabilities, and skills

Experience applying Payment Services Regulations in a fraud and/or disputes context
Experience working with the Contingent Reimbursement Model code in fraud case decisioning
Experience in UK banking or financial services, with UK fraud and/or risk exposure
Knowledge of complaint handling practices and the Financial Ombudsman framework
Ability to manage a heavy workload across multiple cases with minimal supervision
Ability to conduct structured, evidence-based investigations and document outcomes clearly
Strong written and verbal communication skills, with the ability to explain decisions clearly and sensitively
Customer-first mindset with a proven commitment to delivering high-quality service under pressure

Preferred qualifications, capabilities, and skills

Experience investigating complex scam typologies (for example, authorised push payment scams)
Experience supporting vulnerable customers in a regulated customer service or investigations environment
Experience handling escalations and delivering outcomes in a complaints function
Experience identifying control weaknesses and contributing to risk and control improvements
Experience working in an operational environment with 24/7 coverage or time-critical casework
Confidence collaborating across teams to resolve issues and improve customer outcomes

#ICB

#ChaseUKCustomerServices

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

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Complex Fraud Case Investigator

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