Job Summary
The Sales & Marketing Coordinator plays a key role in supporting the commercial success of Montigo Resorts, Charlton House. Reporting directly to the Sales & Events Manager, this position is focused primarily on sales coordination and business development (70%), while also supporting marketing initiatives (30%) to increase brand awareness, generate qualified leads, and enhance guest engagement.
The ideal candidate is highly organised, commercially driven, and creative, with excellent communication skills and a passion for luxury hospitality.
Key Responsibilities
Sales (70%)
- Assist in developing new corporate, agency, leisure, and group business opportunities.
- Assist with contract administration and database management.
- Attend networking events, exhibitions, and trade shows as required.
- Conduct proactive sales activities, including lead generation, prospect research, and outbound sales calls.
- Coordinate sales collateral, presentations, and promotional materials.
- Coordinate site inspections, familiarisation visits, and client appointments.
- Maintain accurate records within the CRM system, ensuring all enquiries, opportunities, and client interactions are up to date.
- Prepare weekly and monthly sales reports, pipeline updates, and performance analysis.
- Respond promptly to sales enquiries, prepare proposals, quotations, contracts, and follow-up communications.
- Support account management by maintaining strong relationships with existing clients and identifying opportunities for repeat business.
- Support the Sales & Events Manager in achieving revenue targets across accommodation, meetings, events, weddings, spa, dining, and leisure segments.
- Work closely with operational departments to ensure seamless delivery of confirmed business.
Marketing (30%)
- Assist in executing the annual marketing plan in collaboration with the Marketing Manager.
- Assist in managing guest reviews, online reputation, and local partnerships.
- Coordinate content creation for social media, email campaigns, and digital marketing initiatives.
- Coordinate photography, video shoots, and content gathering across the resort.
- Ensure all marketing communications reflect Montigo Resorts' brand identity and luxury positioning.
- Liaise with external agencies, media partners, and suppliers when required.
- Maintain marketing assets, brochures, digital content, and brand standards.
- Monitor marketing campaign performance and produce reports using relevant analytics tools.
- Support the planning and delivery of seasonal campaigns, special events, and promotional activities.
- Update website content, promotional offers, and event listings where required.
General Responsibilities
- Build positive relationships with colleagues, guests, suppliers, and business partners.
- Ensure compliance with company policies, GDPR, health and safety, and brand standards.
- Maintain confidentiality of commercial information.
- Represent Montigo Resorts, Charlton House professionally at all times.
- Support wider commercial initiatives and undertake additional duties as required.
Key Skills & Experience
- Ability to manage multiple priorities in a fast-paced environment.
- Commercial awareness with a proactive sales mindset.
- Excellent organisational and administrative skills.
- Experience using Microsoft Office, particularly Excel, PowerPoint, and Outlook.
- High attention to detail.
- Previous experience in a sales, marketing, or commercial coordination role, preferably within hospitality.
- Professional and confident telephone manner.
- Strong written and verbal communication skills.
Personal Attributes
- Creative thinker with strong problem-solving skills.
- Excellent relationship builder and team player.
· Flexible approach to working hours, including evenings and weekends when required
- Highly organised with exceptional attention to detail.
- Positive, enthusiastic, and adaptable.
- Professional, polished, and guest-focused.
- Sales-focused with a passion for achieving targets.
- Self-motivated and proactive.
Benefits
- Company pension
- Staff Meals cooked for you whilst on shift
- Discount on F&B for you and your family when not on shift
- Discount on Spa Packages
- Discount on Accommodation
- Free parking
- Gym membership
- On-site gym
- On-site parking
Pay: £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Work Location: In person
