Are you a person who thrives when able to offer excellent customer service that not only is memorable but changes people’s lives? Bright Orthodontics could offer you this daily, with genuine progression on offer and a real feeling of being valued.
Bright Orthodontics is a state-of-the-art NHS/Private specialist group of family-owned orthodontic practices. We believe all patients deserve to smile with confidence. The practice is clinically led by a family of specialist orthodontists who prioritise patient care and outcomes. Our team members choose to work for us because we are passionate about their well-being and offer them real career opportunities.
Our vacancy:
We are rapidly expanding, adding more chairs and clinicians at each location; we are looking for motivated front-of-house staff that are passionate about growing on their existing experience or learning new skills to join our team.
At Bright Orthodontics, our Front of house team is our brand ambassador and the face of our practices. You will play a pivotal role in ensuring our patient journey is of the highest standard that keeps our patients talking about us to friends and family,
The ideal candidate will have 1st class customer service skills with a friendly, welcoming nature and attention to detail, and a quick learner with a flexible mindset and ability to communicate confidently with patients and colleagues.
Hours:
Full-time - hours to be discussed at the interview.
What we offer:
- Further training and career development opportunities for suitable candidates
- Mentorship programme
- Progressive pay structure based on skills and additional responsibilities.
- Additional annual leave
- Birthday Celebration Package
- Access to EAP (telephone counselling and support)
- Health and Wellbeing programme
- Salary between £25,350- £28,054
About us:
We are a practice that values and invests in our staff, and we see the roles as genuine career opportunities.
At Bright Orthodontics, we believe all patients deserve to smile with confidence. The practice is led by a family of specialist orthodontists, who place patient care and outcomes as paramount. You will assist the team to achieve our ambition of building an environment where all our patients benefit from the best possible ethical, private and NHS orthodontic care.
Our Liverpool practice has seven surgeries with a fully digital workflow including iTero scanner, Digital X-rays providing NHS & Private orthodontic care using a wide range of appliances and techniques. This role may include cross-cover between practice locations.
We are looking for dedicated professionals who share our values and passion for delivering high-quality care and exceptional customer service.
About you:
· A great communicator with an empathetic approach.
· Experienced provider of 1st class customer service.
· Systematic with excellent IT skills. Word/Excel/MS Forms
· Well-organised with the ability to prioritise tasks and excellent at following through.
· Excellent time management
· Ability to adapt to the needs of the business.
· Professional and always act with honesty & integrity.
· Able to build trust and rapport with a wide range of people.
· Commercial minded and able to communicate benefits.
· Ability to work on own initiative and as a part of a team.
· Well-presented and prepared to work according to brand standards.
· Professional attitude always and proud ambassador of Bright Orthodontics brand.
· Able to bring energy & enthusiasm to any situation
Critical skills required for this role:
· The role will demand high standards and attention to detail in all areas, including recording details on patient management software, CRM and other software/data forms and all aspects of patient communication.
· Excellent spoken and written communication skills
· Experience of working in a fast-paced, customer-focused environment managing a busy reception desk.
· Ability to remain calm always and manage potentially challenging situations confidently
· Excellent computer/IT skills and ability to multi-tasking are essential
· A flexible mindset with willingness to learn and take instructions, reliability, and adaptability to new and changing ways of working.
Beneficial but not necessary Experience:
· Previous Dental/Orthodontic/GP experience in either as a nurse or receptionist role.
· Experience in using customer relationship management (CRM) systems.
Training can be provided for suitable candidates.
Job Types: Full Time
As part of our application process, if you are selected, you will receive an email from Test Gorilla shortly after applying. The email will invite you to complete two short online skills assessments. To be considered for the role you should complete both skills assessments within 3-days of applying, applications without both skills assessments completed will be automatically rejected after 3-days and your application will not be progressed to the next stage.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
- Additional leave
- Employee mentoring programme
- On-site parking
Work Location: In person
