Help desk Work, Jobs in Bedford, Bdf (with Salaries)

3rd line service desk engineer
Total IT Technology Solutions Ltd —Bedford
- £38,000 - £42,000 a year
- Full-time
- Customer service
- Mentoring
- Computer networking
- Annual leave
- Referral programme
Quick apply
13h
Environmental Support & Enforcement Officer
Environmental Support & Enforcement Officer Bedford —Bedford
- £29,000 - £33,000 a year
- Overtime
- Computer literacy
- Communication skills
- Annual leave
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
1d
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
IT Support Contract
Ekco —Milton Keynes
- Maintenance
- English
- Travel
Quick apply
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
8d
Customer Success Agent
Lanas Healthcare Technology Ltd —Milton Keynes
- Monday to Friday
- Continuous improvement
- Typing
- Communication skills
- Annual leave
- Work from home
Quick apply
3d
Coalition Support Service Desk Technician
General Dynamics Information Technology —Molesworth
- £29.52 - £31.51 an hour
- Weekend availability
- Remote
- Computer literacy
- Bachelor's degree
- Travel
IT Support Executive
East West Rail —Milton Keynes
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Machine Service Representative
Safetykleen —Bedford
- £34,000 a year
- Full-time
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Medical Receptionist
Lea Vale Medical Group-Oliver Street Surgery —Bedford
- £13.95 an hour
- Part-time
- Data entry
- Front desk
- IT
- Free parking
- Health & wellbeing programme
Quick apply
11d
Field Interviewer - Milton Keynes
the National Centre for Social Research —Milton Keynes
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Receptionist - 12 Month Fixed Term Contract
MAPP —Bedford
- £26,300 - £27,000 a year
- Monday to Friday
- Organisational skills
- Front desk
- Computer skills
1d
Help Desk Engineer
PCS Business Systems —Kettering
- Communication skills
- Time management
Team Leader
HM Courts & Tribunal Service —Milton Keynes
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Property Operations Supervisor – Serviced Apartments
Your Apartment —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
Quick apply
Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)
Greatwell Homes —Wellingborough
- £30,387 a year
- Full-time
- Analysis skills
- Conflict management
- Financial services
Cash Desk Volunteer
British Heart Foundation —Bedford
- Cash handling
- Employee discount
TPA Liability Claims Handler
Crawford & Company Adjusters (UK) Ltd —Milton Keynes
- Remote
- Customer service
- Organisational skills
- Communication skills
Quick apply
Project Coordination Manager
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Continuous improvement
- Team management

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help desk jobs near bedford, bdf

3rd line service desk engineer

Total IT Technology Solutions Ltd -
Bedford

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Job details

Permanent | Full-time
£38,000 - £42,000 a year
13 hours ago

Benefits

Private dental insurance
Annual leave
Company pension
Company events
Private medical insurance
Referral programme
On-site parking

Qualifications

Microsoft Windows Server
SSO
Technical troubleshooting
Scripting and automation in system administration
Desktop support
Customer service
Mentoring junior staff
Technical support
IT support
Mentoring
Computer networking
SharePoint
Root cause analysis
PowerShell scripting
PowerShell
Help desk

Full job description

Company Profile

Total IT is an award-winning technology services company based in Bedford. Total IT has been going since 2006 with an established growth record, fantastic clients and an excellent working environment. Committed to delivering high touch IT support, our aim is to provide the highest levels of service coupled with a great working environment. We manage technology for companies in the property management sector, predominantly skyscrapers.

Experience:

You will be a 3rd line service desk engineer working on our Central Service desk. The service desks are managed by our Service Desk Manager.

Your role will be to provide 3rd line technical support to some of our key clients. To maintain a high degree of client service, ensuring responses are accurate. As the ultimate escalation point for our 2nd line team, you will be required to take escalations, understand the problem, resolve, and perform root cause analysis.

Qualified to at least one of the following:Microsoft 365 Certified Endpoint Administrator Associate

Microsoft 365 Certified Administrator Expert

Microsoft 365 Teams Administrator Associate

Microsoft 365 Certified Messaging Administrator Associate
Microsoft 365 Certified Modern Desktop Administrator Associate
Microsoft 365 Certified Teams Support Engineer Specialty

Overall, responsible for the progression and effective resolution of all support cases received in accordance with our SLA’s and KPI’s and managing client accounts from a technical perspective.

Technical Skills Required:

Windows Desktop (10,11),

· Troubleshooting experience to an expert level

· Advanced Windows 10/11 Desktop Administration

· Application and OS deployment

Windows Server (2012 R2, 2016, 2019, 2022, Hyper V)

· Troubleshooting and experience to an expert level

· Expert knowledge of Active Directory, Group Policies, Terminal Services and DHCP, AD Domain services, MFA Server and SSO

· Backup configuration

Microsoft 365

· Expert knowledge of Microsoft 365 administration

· Expert in SharePoint online and teams' online administration

· Strong understanding and capability using PowerShell relating to Microsoft 365 services and Azure AD. Ability to automate and standardise configurations by script

Networking

· High level understanding of networking and troubleshooting

· Deep understanding of IP addresses, DNS and what makes up an IT network

· Diagnosing internet connection issues

· Diagnosing Network issues and performing Network site surveys

Site visits and monthly planned visits to key clients.

· Monthly visits to key client sites help maintain strong working relationships, ensure services remain aligned with business needs, provide opportunities for proactive issue management, and support continuous improvement in customer satisfaction and service delivery.

Client Surveys

· Site surveys for a range of technology applications across client sites as and when required

The Candidate

You will be a dedicated and experienced IT Support engineer with 3+ years’ experience ideally working for an MSP. Over the next 12 months we expect you to:

· Exceed our SLAs and ensure our 30 minute call back guarantee is maintained

· Achieve consistent 5 star on all Customer satisfaction surveys

· Take ownership of technical escalation and escalate to manufacturers support when required

· Follow established escalation process for critical or high priority issues as identified onsite

· Contribute to and improve internal knowledgebase, assets

· Refer to internal knowledgebase, assets, internal/external resources to provide accurate solution

· Be able to work under pressure

· Have a flexible working attitude

· To be reliable and honest

· Produce and keep up to date documentation on client’s systems

· Produce and keep up to date documentation on our internal systems

· Floor walk and assist the 2nd line team

· Produce weekly playbooks and report to senior management team

· Be proactive

· Mentor our 2nd line engineers

Company benefits:

· 28 Days annual leave plus 1 day, 2 weeks either side of your Birthday

· Private Healthcare including 24hr GP Service, In-patient/Out-patient care, Therapies cover & Advanced Cancer Care cover

· Mental Health & Wellbeing programmes

· Audio, Optical & Dental cover

· Reward Programme with an estimate value of £,1750 per year

· Great working environment with friendly team

· Contributory pension scheme

· Receive up to 10 days of relevant training per year

· A tailored professional and personal development plan

· High performance computers for all employees

· Work in a modern environment, we have break out areas for those quiet times

Our recruitment process:

Stage 1: You’ll have a chat over the phone with a member of our recruitment team so we can find out a bit more about you and what you are looking for.

Stage 2: If we think you’re a good match, we’ll book you in for a half hour Teams video interview. For some roles we carry out technical assessments.

Stage 3: If everyone’s happy at this point we will arrange a face to face interview with our management team. There is also a chance for you to talk to some of our existing team.

Stage 4: A call with our Management Team to run through a job offer, set expectations and confirm any outstanding questions.

Final Stage: An offer letter is sent with an agreed start date. Welcome to the Total IT Team!

Why work at Total IT

A recent team survey gives you an insight into the work life here at Total IT:

"Great people", "The atmosphere makes me want to come into work each day!"

Joining us on a technical role, expect a warm welcome, and to be treated fairly and professionally with top-up training to help you meet your own goals.

Pay: £38,000.00-£42,000.00 per year

Benefits:

Company events
On-site parking
Private dental insurance
Private medical insurance
Referral programme

Application question(s):

Do you have the right to work in the UK and, if applicable, what type of visa do you currently hold, including its expiry date?
Please note that Total IT Ltd is not providing visa sponsorship for this position. Would this be suitable for you?
Have you reviewed the advertised salary range, and are you comfortable with it?
Please note that the role is a full time job based in our Bedford office. Would the location and commute be suitable for you?
How many years of experience do you have in 3rd Line Support, and of those, how many years have been within an MSP (Managed Service Provider) environment?

Work Location: In person

Quick apply

Refine Your Search

help desk jobs in bedford, bdf

3rd line service desk engineer

Environmental Support & Enforcement Officer

Operational Support Officer

Systems Technician

IT Support Contract

1st Line Support Analyst

Customer Success Agent

Coalition Support Service Desk Technician

IT Support Executive

Machine Service Representative

Medical Receptionist

Field Interviewer - Milton Keynes

Receptionist - 12 Month Fixed Term Contract

Help Desk Engineer

Team Leader

Property Operations Supervisor – Serviced Apartments

Customer Services Officers x 2 (Permanent Role & 6 Month fixed term contract)

Cash Desk Volunteer

TPA Liability Claims Handler

Project Coordination Manager

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