Escalation engineer Work, Jobs in Belfast, Nir (with Salaries)

Technical Support Engineer
INDICOMSUR —Newtownabbey
- £38,000 - £40,000 a year
- Full-time
- Computer literacy
- English
- In-person
Quick apply
9d
Sr. Escalation Engineer - Client Services
Thales —Belfast
- Weekend availability
- Computer Science
- Engineering
- Databases
- Annual leave
- Employee discount
14d
Technical Operations Engineer
Oracle —Belfast
- Full-time
- Databases
- Life insurance
Principal Technical Operations Engineer
Oracle —Belfast
- Full-time
- Mentoring
- Life insurance
Azure Infrastructure Engineer
Isio Group —Belfast
- SharePoint
- Communication skills
Senior Technical Operations Engineer
Oracle —Belfast
- Full-time
Senior DevOps Engineer
Xelure Technologies —Belfast
- Weekend availability
- Remote
- DevOps
- Master's degree
- Travel
Quick apply
8d
Associate Systems Engineer
Trading Technologies —Belfast
- £22,000 - £37,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Analysis skills
- Scripting
- Annual leave
- Gym membership
Quick apply
IT Operations Engineer
Cloudsmith —Belfast
- Google Suite
- Scripting
- In-person
- Annual leave
Associate Product Support Engineer (1pm - 10pm)
Proofpoint —Belfast
- Full-time
- Hybrid work
- Mentoring
Cybersecurity Engineer, Enterprise Services
Thales —Belfast
- Weekend availability
- Computer Science
- Databases
- Bachelor's degree
- Annual leave
- Employee discount
Options Graduate & Placement Programme
Options Technology —Belfast
- Full-time
- Organisational skills
- Communication skills
Quick apply
Senior IT Support Engineer
KX —Belfast
- Full-time
- Hybrid work
- Writing skills
- Windows
- Microsoft Office
- Employee assistance programme
2nd Line Support Consultant
BCN Group —Belfast
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
Senior Azure Integration Engineer
Codec —Belfast
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Continuous improvement
Quick apply
SOX Co-ordinator (VP)
Citi —Belfast
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Master's degree
- Analysis skills
- Annual leave
- Employee assistance programme
4d
Senior Technical Marketing Engineer - Vivado
Advanced Micro Devices, Inc —Belfast
- Doctoral degree
- Computer Science
- Engineering
9d
Engineering Manager
Merchant Warehouse (NI) Ltd —Belfast
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Sr InfoSec Analyst
Peak6 —Belfast
- Analysis skills
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule

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escalation engineer jobs near belfast, nir

Technical Support Engineer

INDICOMSUR
Newtownabbey

Quick apply

Job details

Permanent | Full-time
£38,000 - £40,000 a year
9 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Operating systems
Computer literacy
Incident queue management
User account provisioning
Ticket management
Incident documentation
English
User account management
Service restoration
IT permissions management
Computer hardware
CompTIA Network+
Ticket management systems
Technical support incident logging
Network support
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Application support
Root cause analysis
Fault diagnosis and repair
Incident log maintenance
Communication skills
PowerShell scripting
PowerShell
CompTIA A+
Intune
Mobile devices

Full job description

About the Role

Indicom Business Technology Services is looking for a Technical Support Engineer to join our team at Abbey Enterprise Park in Newtownabbey. You will provide technical assistance to business customers, investigate hardware and software issues, and ensure that users can access reliable and secure technology services.

This position is suited to a technically capable and customer-focused professional who can diagnose problems, explain solutions clearly, and manage several support requests at the same time. You will work with service desk colleagues, systems administrators, network engineers, external suppliers, and client representatives to resolve incidents and maintain service quality.

Key Responsibilities

Provide first-line and second-line technical support to business users.
Diagnose and resolve hardware, software, network, and user-access issues.
Respond to support requests received by telephone, email, remote-support tools, and the ticketing system.
Install, configure, and maintain laptops, desktop computers, monitors, printers, and mobile devices.
Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other common business applications.
Create and manage user accounts, permissions, distribution lists, and password resets.
Troubleshoot internet connectivity, Wi-Fi, virtual private network, and local network issues.
Record incidents, actions taken, solutions, and user communications accurately.
Prioritise support requests according to urgency, business impact, and service-level requirements.
Escalate complex incidents to senior engineers or specialist teams when necessary.
Support employee onboarding and offboarding by preparing equipment and managing system access.
Perform routine software updates, security checks, and device-maintenance activities.
Maintain an accurate inventory of company and client technology equipment.
Prepare troubleshooting guides, technical procedures, and knowledge-base articles.
Follow up with users to confirm that problems have been fully resolved.
Identify recurring technical issues and recommend long-term improvements.

What We Are Looking For

At least 2–3 years of experience in IT support, technical support, service desk operations, or a similar role.
Practical experience supporting Microsoft Windows and Microsoft 365 environments.
Good understanding of computer hardware, operating systems, business applications, and peripheral devices.
Basic knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and virtual private networks.
Experience using ticket-management or IT service-management systems.
Ability to diagnose technical problems through structured questioning and investigation.
Strong customer-service and communication skills.
Ability to explain technical information clearly to non-technical users.
Excellent organisation and attention to detail.
Ability to prioritise several incidents while meeting service-level targets.
Strong written and spoken English.
A qualification in information technology, computer science, networking, or a related discipline is preferred.

Preferred Skills

Experience with Microsoft Entra ID, Active Directory, or similar identity-management platforms.
Familiarity with Intune or other device-management systems.
Knowledge of endpoint security, antivirus software, and access-control practices.
Experience supporting remote and hybrid employees.
Familiarity with cloud-based backup and collaboration platforms.
Knowledge of ITIL principles and incident-management processes.
CompTIA A+, Network+, Microsoft, or another relevant technical certification.
Experience working for a managed service provider or supporting multiple business clients.
Basic understanding of PowerShell or other administrative scripting tools.
Experience with hardware procurement, asset tracking, and equipment lifecycle management.

Mindset

You are patient, methodical, and focused on finding the underlying cause of a technical problem rather than applying only a temporary solution. You remain calm when users are frustrated and communicate clearly throughout the support process.

You take responsibility for incidents from initial report through resolution, maintain accurate records, and ask for assistance when escalation is necessary. You are also curious about new technology and continuously improve your technical knowledge.

Pay: £38,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

escalation engineer jobs in belfast, nir

Technical Support Engineer

Sr. Escalation Engineer - Client Services

Technical Operations Engineer

Principal Technical Operations Engineer

Azure Infrastructure Engineer

Senior Technical Operations Engineer

Senior DevOps Engineer

Associate Systems Engineer

IT Operations Engineer

Associate Product Support Engineer (1pm - 10pm)

Cybersecurity Engineer, Enterprise Services

Options Graduate & Placement Programme

Senior IT Support Engineer

2nd Line Support Consultant

Senior Azure Integration Engineer

SOX Co-ordinator (VP)

Senior Technical Marketing Engineer - Vivado

Engineering Manager

Sr InfoSec Analyst

I want to receive the latest job alerts for escalation engineer in belfast, nir

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