Optical assistant/receptionist Work, Jobs in Belper, Dby (with Salaries)

Optical Assistant/Receptionist
Clifton Opticians —Nottingham
- From £12.71 an hour
- Overtime
- Computer literacy
- Microsoft Office
- Data entry
- Store discount
- Employee discount
Quick apply

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Optical Assistant/Receptionist

Clifton Opticians
Nottingham

Quick apply

Job details

Permanent | Part-time
From £12.71 an hour

Benefits

Store discount
Employee discount

Qualifications

Customer communication
Customer service call handling
Optical experience
Inbound customer enquiry call handling
Clinical record keeping
Stock ordering
Computer literacy
Patient appointment coordination
Practice management software
Processing cash transactions
Filing
Patient service
Microsoft Office
Appointment booking and call handling
Data entry
Front desk
Cleaning
Stocking
Customer interaction
Appointment scheduling
Stock replenishment
Patient record updating
Managing patient records
Communication skills

Full job description

Job Summary

We are looking for a friendly, organised, and customer-focused Optical Assistant / Receptionist to join our team at Clifton Opticians.

You will be the first point of contact for patients, providing excellent customer service while supporting the smooth day-to-day running of the practice.

This role combines front-of-house reception duties with assisting optical staff in delivering high-quality eye care services.

Reception & Customer Service

Greet patients warmly and manage check-ins and appointments
Answer phone calls, emails, and enquiries in a professional manner
Schedule, cancel, and reschedule appointments efficiently
Handle patient records and maintain confidentiality
Process payments, issue receipts, and manage billing queries

Optical Assistance

Help patients choose frames and lenses to suit their needs and preferences
Provide basic advice on lens types, coatings, and optical products
Assist with fitting and adjusting glasses
Support optometrists and dispensing staff during clinics
Maintain and organise stock, including frames, lenses, and accessories

Administrative Duties

Maintain accurate patient records and update databases
File documentation and manage correspondence
Ensure the reception and retail areas are clean, tidy, and presentable
Monitor appointment schedules and ensure efficient patient flow
Assist with stock ordering and inventory checks

Skills & Requirements

Excellent communication and interpersonal skills
Strong customer service focus
Good organisational and multitasking abilities
Basic IT skills (practice management systems, email, MS Office)
Attention to detail and accuracy
A friendly, approachable, and professional attitude

Desirable (but not essential)

Previous experience in an optical, healthcare, or retail environment
Knowledge of optical products (frames, lenses, contact lenses)
Cash handling or reception experience

Working Conditions

3 days per week, 9am - 5.30pm
May include weekend or evening shifts depending on practice hours
Will sometimes involve working alone
Fast-paced, customer-facing environment
Requires standing for periods when assisting patients

What We Offer

On-the-job training and development
Opportunities to progress within the optical field
Supportive team environment
Competitive salary and staff discounts
Overtime for holiday / sickness cover available

This role provides a rewarding opportunity for individuals passionate about eye care and customer service. Candidates should be organised, personable, and eager to contribute positively to patient experiences.

Pay: From £12.71 per hour

Benefits:

Employee discount
Store discount

Work Location: In person

Quick apply

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Optical Assistant/Receptionist

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