Location of Role: Maidstone
Advert Closing Date: 03/09/2026
Starting Salary: £26,712.00 (pro-rata for part-time vacancies)
Part/Full Time: Full Time
Contract Type: Permanent
Working Pattern: Mon-Fri
Weekend/Evening Working: No
We are recruiting for a Service Receptionist to join Kent Police Transport Services at Quarry Wood Workshop.
As the first point of contact for customers and visitors, you will play a key role in supporting the day-to-day operation of a busy vehicle maintenance facility. You will be responsible for coordinating vehicle bookings, managing customer enquiries, maintaining accurate records and supporting the efficient scheduling of maintenance and repair work.
Working closely with workshop staff, fleet users and external suppliers, you will help ensure vehicles are serviced, repaired and returned to operational use as efficiently as possible. Reporting to the Reception Team Leader, you will provide professional administrative support that contributes directly to the delivery of an effective and customer-focused fleet service. The role requires excellent organisational skills, attention to detail and the ability to work effectively in a fast-paced environment where priorities can change throughout the day.
To be successful in this role, you will have experience in an administrative or customer service environment and be confident communicating with a wide range of customers and stakeholders. Experience within a vehicle workshop, service reception or automotive environment would be advantageous, together with knowledge of vehicle servicing and maintenance processes. You should possess strong organisational skills, be able to manage competing priorities effectively and maintain a high level of accuracy in your work. Experience using Microsoft Office applications and electronic record management systems is essential, whilst experience using fleet or workshop management systems would be beneficial.
Kent Police offer incremental increases within this salary band, therefore the salary for this position will rise to a maximum of £30,453.00.
Your application for this role will be shortlisted on the content you provide within the “reason for application” question, within the application form itself. CV’s, covering letters or attachments are not included in the shortlist. Within your “reason for application” answer, please refer to any experience, skills, and abilities you feel you have that will make you suitable for this role, based on the role criteria stated in the job advert or job description. Please provide as much detail as possible as insufficient content may mean you do not meet the shortlisting criteria, however please note this question is limited to 9000 characters and this system will count spaces and blank lines as characters. This count may differ from the Microsoft Word word count function therefore you may wish to use a different online character counter to check the characters used.
All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.
Kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status.
Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.
If you’re not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you’re from the UK you must have lived here continuously for the last three years. This doesn’t apply to those serving abroad in the British Armed Forces.
