About AXA:
AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.
AXA Global Healthcare offers global healthcare support and protection to individuals and businesses in more than 200 countries, building on over 55 years of experience through its international hubs.
Job overview:
AXA Global Healthcare is seeking a French-speaking Direct Sales Consultant to join our team in Tunbridge Wells on a full-time, permanent basis. In this role, you’ll engage with customers who have directly enquired about our International Private Healthcare Insurance. You’ll listen carefully to their needs, offer tailored solutions, and handle sensitive conversations with empathy—translating complex information into simple, relatable language to build rapport and convert enquiries into sales. Fluency in French and English, is required. Alongside your base salary, you’ll earn a monthly commission based on performance.
Key responsibilities:
- Engaging with customers on the phone who have expressed interest in International Private Healthcare Insurance and converting these enquiries into sales.
- Listening carefully to understand customers’ needs and motivators, providing tailored cover options to protect their future health in an non advisory environment.
- Communicating complex product information clearly and empathetically, handling sensitive conversations with care.
- Building rapport and trust with customers to enhance their experience.
- Thriving in a supportive, collaborative environment that encourages teamwork and mutual success.
Work arrangements:
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.
Working hours & shift pattern:
You’ll work full-time, 37.5 hours per week, Monday to Friday, with shifts scheduled between 8am and 5pm. No evenings or weekends.
Induction & training:
When you join us, you’ll be given extensive training on our products and tools to ensure you have the knowledge and skills to succeed. Training starts with a four-week programme and after this you’ll join one of our sales teams where you’ll receive one-to-one coaching sessions, role play and live listening. Our sessions will help to motivate and inspire you as well as support you with your sales techniques.
At AXA Global Healthcare, we flourish on a supportive working environment, on open and honest conversations and on regular coaching and development. You will be constantly supported in your role, looking for ways to improve and progress, and to make the most of your skillset.
Your skills & experience:
- Fluent in both spoken and written French and English.
- Experience working in a telephone-based customer service role is essential.
- Ability to connect with a variety of people over the phone and via email, translating complex information in a simple way whilst following a call guide.
- Customer focused, with the ability to show empathy and build rapport, listening and assessing situations quickly whilst conducting yourself in a professional manner.
- Receptive to regular coaching and feedback given by your managers, taking accountability for your own self-development.
- Motivated, resilient and ambitious with a determination to succeed.
- Excellent attention to detail with the ability to meet deadlines when working in a fast-paced environment.
- Experience in navigating complex, multiple IT applications simultaneously together with proven experience working with MS office.
The initial stage of the interview process is a virtual exploratory call to discuss your skills and experience. If you are successful, the next step will be an in-person, competency-based interview, which will include a telephone role play.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.
How to apply:
To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to [email protected].
We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.
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