2nd line Work, Jobs in Bicester, Oxf (with Salaries)

2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
- £26,000 - £37,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Data entry
Quick apply
2d
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
2d
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Computer networking
- Time management
- Annual leave
- Employee assistance programme
Quick apply
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Mentoring
Quick apply
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
IT Support Engineer - Modern Workplace
Haas F1 Team —Banbury
- Weekend availability
- Bachelor's degree
- Continuous improvement
- Travel
Quick apply
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
3d
Customer Support Engineer
SPX —Wappenham
- Remote
- Maintenance
- Mentoring
- In-person
Quick apply
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
Software Support and Development Engineer
KION Group AG —Banbury
- Full-time
- Oracle
- Travel
- Software development
3rd Line Service Desk Engineer
Bechtle UK —West Hunsbury
- £45,000 - £55,000 a year
- Full-time
- Windows
- Mentoring
- Organisational skills
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Computer Science
- No degree
Network & Infrastructure Analyst
The White Company —Northampton
- Weekend availability
- Hybrid work
- Communication skills
- Time management
- Work from home
- Employee discount
Electrical Software Support Engineer
Trimble —Milton Keynes
- Full-time
- Engineering
- Electrical Engineering

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2nd Line analyst - Technical Support
Managed 24/7 Ltd —Milton Keynes
Clear and Polite telephone manner. Excellent social skills with the ability to establish and maintain good/ productive relationships.
£26,000 - £37,000 a year
Quick apply
2d
1st Line Support Analyst
Dawsongroup —Milton Keynes
Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face.
Quick apply
2d

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2nd line jobs near bicester, oxf

2nd Line analyst - Technical Support

Managed 24/7 Ltd -
Milton Keynes

Quick apply

Job details

Permanent | Full-time
£26,000 - £37,000 a year
2 days ago

Qualifications

Technical troubleshooting
Desktop support
MCSA
MCP
MCSE
Incident queue management
CCNA
GCSE
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
DHCP
Computer hardware
Mentoring
Technical support incident logging
Data entry
DNS
Customer support
VMWare
Customer interaction
IT incident logging
Linux
Application support
Incident log maintenance
Communication skills

Full job description

Job Summary

We are currently looking for a 2nd Line Analyst to join our Service Desk. We are looking for individuals with a passion for providing excellent customer service with a background in a similar role. We are also looking for people who are ready to take the next step into a 2nd line role.

Please Note: We can receive a high volume of applicants for this role and will look to evaluate all candidates, responses for follow ups can take up to a week or later and not everyone may proceed to the next stage for an interview invite.

Responsibilities and Duties

The main purpose of the role:

- Deliver excellent service, exceeding customer expectations wherever possible.

- Provide First Time Fixes for incidents wherever possible.

- Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient

resolution within SLA.

- Keeping Customers informed on at all times on status and progress.

- Participate in the process defined Incident, Change, and Problem Management.

- Escalate potential service issues initially with Team Leader/Service Desk to avoid customer dissatisfaction.

- Ensure all open tickets assigned to yourself are worked on within the time frame provided and updated

- Deliver and maintain vendor management on behalf of the customer.

- Support and mentor 1st Line Analysts, sharing knowledge and ideas

- Work closely with 3rd Line to absorb and learn new skills to develop a greater understanding of issues

- Business process awareness

- Drive the customer experience by executing the defined service desk process.

- Highlight trends to the Service Desk Team Leader for review with Account and Problem Manager

- Perform Operational Checks on customer estates to ensure availability & Performance for core daytime operations

Qualifications and Skills

- Educated to GCSE level in Maths and English or equivalent.

- Excellent oral and written communication skills with the ability to communicate effectively at all levels

- Clear and Polite telephone manner

- Rapid and accurate data entry skills

- Ability to take ownership of and progress tickets to resolution

- Good Technical Aptitude

- Excellent social skills with the ability to establish and maintain good/ productive relationships

- Ability to display a logical and methodical approach to problem-solving

- A passion for providing exceptional customer service even during a period of stress and pressure.

- Experience of working in a team

- Passionate, professional, with a ‘can-do’ attitude at all times

- Experience as an analyst within a similar role.

- Industry recognised qualifications in relevant area (i.e.,MCP, MCSA, MCDT, MCSE, CCNA, CCNE ETC.)

Desirable

- DNS, DHCP

- Exchange

- AV, Web, and Email Scanning solutions

- VMWare

- Citrix

- Linux

- Cisco Telephone Systems

- Hardware troubleshooting of both desktop and server hardware

- Application support of Microsoft Office, and common windows applications from vendors such as adobe sumac, McAfee, etc

Job Types: Full-time, Permanent

Job Types: Permanent, Full-time

Pay: £26,000.00-£37,000.00 per year

Experience:

Technical Support Occupations: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

2nd line jobs in bicester, oxf

2nd Line analyst - Technical Support

1st Line Support Analyst

1st line Support Engineer

2nd Line Support Technician

Technical Helpdesk

IT Support Engineer - Modern Workplace

IT Service Desk Analyst

Customer Support Engineer

2nd Line IT Support Engineer

Software Support and Development Engineer

3rd Line Service Desk Engineer

Deskside Analyst

Tech Support Analyst

Infrastructure & Cloud Operations Engineer - 12 month FTC

Network & Infrastructure Analyst

Electrical Software Support Engineer

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