Senior service desk Work, Jobs in Bicester, Oxf (with Salaries)

Senior Support Centre Analyst
Celestra Ltd —Milton Keynes
- Up to £29,000 a year
- Overtime
- Organisational skills
- Communication skills
- Employee assistance programme
IT Senior Supplier and Compliance Manager
Buckinghamshire Council —Aylesbury
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Employee discount
13d
Operational Support Officer
HM Courts & Tribunal Service —High Wycombe
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
9d
Director of Customer Operations and Engagement, EMEA
IPCI —High Wycombe
- Hybrid work
- Analysis skills
- Communication skills
Quick apply
Customer Service Advisor
Steyn Group —Oxford
- £12.00 - £13.50 an hour
- Part-time
- Customer service
- Microsoft Office
- Analysis skills
- Flexible schedule
- Referral programme
HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)
Cotswold Archaeology —Milton Keynes
- £35,665 - £54,740 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
Global Intelligence Analyst
Securitas UK —Milton Keynes
- £30,000 - £35,000 a year
- Full-time
- English
- Communication skills
- Employee discount
Quick apply
3d
Senior Financial Accountant
Buckinghamshire Council —Aylesbury
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
Senior Toxicologist
UK Health Security Agency —Chilton
- £44,148 - £50,121 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Laboratory experience
4d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
Receptionist - Milton Keynes - Full Time (South Central)
HM Prison & Probation Service —Milton Keynes
- £20,001 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
11d
Senior IT Security Analyst
Lumentum —Towcester
- Full-time
- Communication skills
12d
School Receptionist
Tring Park School for Performing Arts —Tring
- £18,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Library Assistant (Part-time, Term-time Only)
University of Oxford —Oxford
- £28,437 - £32,108 a year
- Part-time
- Customer service
- IT
- Communication skills
- Annual leave
7d
Arboriculturist
Tetra Tech —Abingdon
- Hybrid work
- AutoCAD
- Management
- Microsoft Office
Waste Project Officer
Buckinghamshire Council —Aylesbury Vale
- Full-time
- Continuous improvement
- Organisational skills
- Contracts
- Employee assistance programme
- Employee discount
2d
Technical Senior Manager - Financial Services
RSM UK —Milton Keynes
- Full-time
- Hybrid work
- Travel
- Communication skills
Facilities Manager
NAB-Jones Lang LaSalle Services —Stokenchurch
- Full-time
- Hospitality
- Customer service
- Front desk
Quick apply
Senior Geotechnical Engineer
Tetra Tech —Abingdon
- Hybrid work
- AutoCAD
- Engineering
- Master's degree
Engineer - Wind Loading (Scientist/Engineer)
RWDI —Deanshanger
- £28,500 a year
- Full-time
- Microsoft Excel
- CAD
- C++
Quick apply

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senior service desk jobs near bicester, oxf

Senior Support Centre Analyst

Celestra Ltd -
Milton Keynes

Apply Now

Job details

Full-time
Up to £29,000 a year

Benefits

Cycle to work scheme
Free flu jabs
Tech scheme
Employee assistance programme
Private medical insurance

Qualifications

Organisational skills
Communication skills

Full job description

About the Role
You’ll be the main point of contact for clients, engineers, and end-users, ensuring maintenance and service requests are handled promptly and within the SLA. Your role includes managing calls, scheduling engineers, and keeping all parties informed to ensure smooth service delivery.
Our core hours are Monday to Friday, 8:30 am–5:30 pm. The Support Centre operates 7 days a week with shifts between 6:00 am and 9:00 pm. Weekend shifts (typically 1 in 4) are remote, with two weekdays off in return, and occasional overtime may be required.

What You’ll Do:
Customer Service: You’ll deliver high-quality support, responding promptly to queries and escalating issues when needed.

Service Request Management: Log, track, and update all service jobs, ensuring accurate documentation and timely closure in line with SLAs.

Engineer Scheduling: Assign engineers based on skills, location, and availability; review and process their reports and paperwork.

Job Completion: Ensure all jobs are completed, closed, and invoiced accurately and on time.

Coordination: Work closely with Logistics and Warehouse to ensure timely stock delivery for installations.

Communication: Keep clients informed on job progress and internal teams updated on issues like stock or resource availability.

Time Management: Prioritise tasks to meet daily objectives and maintain smooth service operations.

Task Management – monitoring daily tasks for the desk and allocating accordingly

Quality and Accuracy – spot checks across systems to improve service and internal mentoring/training

Finance – raise PO’s, prepare jobs for invoicing and POR’s accurately checked and approved each week

Client Reporting – assist SDM in preparing and issuing monthly client service reports (data analysis)

What You’ll Bring:
Attention to Detail: You’ll accurately record and track information with strong organisational skills.

Communication: You’ll maintain a professional telephone manner with clear verbal and written skills.

Independence: You’ll take initiative and ownership of tasks, working confidently on your own.

Trustworthiness: You’ll handle confidential information responsibly and adapt to changing needs.

Flexibility: You’ll maintain a positive attitude and be available to work weekends when required.

What We Offer

Career Development – Ongoing professional development and clear internal progression routes

Bonus Scheme – Discretionary. Paid twice yearly (June and December)

Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.

Holiday Trading – Fancy a bit more time off? You can buy extra holidays anytime throughout the year.

Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.

Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.

Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels

31-day holiday (not inclusive of Bank Holidays)

Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.

Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs

Office Perks

Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.

Fresh Fruit Delivery every week, plus breakfast and lunch on site

On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.

Team Socials – From team parties to charity fundraisers, there’s always something going on.

Apply Now

Next Post Project Coordinator

Apply Now

Refine Your Search

senior service desk jobs in bicester, oxf

Senior Support Centre Analyst

IT Senior Supplier and Compliance Manager

Operational Support Officer

Director of Customer Operations and Engagement, EMEA

Customer Service Advisor

HERITAGE AND SENIOR HERITAGE CONSULTANTS (Landscape and Conservation Management)

Global Intelligence Analyst

Senior Financial Accountant

Senior Toxicologist

Senior IT Support Engineer - On-site Services

Receptionist - Milton Keynes - Full Time (South Central)

Senior IT Security Analyst

School Receptionist

Senior Library Assistant (Part-time, Term-time Only)

Arboriculturist

Waste Project Officer

Technical Senior Manager - Financial Services

Facilities Manager

Senior Geotechnical Engineer

Engineer - Wind Loading (Scientist/Engineer)

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